Hello everyone, Just checking if you have recently come across any macbook zoom wireless dropout (and frozen screen) issues and have taken any step to resolve it.
So I have come across a Macbook running Catalina 10.15.7 reporting zoom dropouts from time to time. The AP is 3700 and the controller model is 8540 running code 8.5.161.6. The session time out on the SSiD is set to 24 hours. The QOS is default "silver". I was running debug on WLC (debug client mac) and AP and there is no helpful log generated at the time of issue. The utilization for both radios on the AP is close to 1% (not busy) and the noise and interference reported by AP is not unusual. The switchport have no errors etc. I have searched this forum and few people have reported that the mac's were having issues with specific 5G channels. Some suggested to change few things on the mac (turn off unlock with apple watch) etc. So if you have recently dealt with something similar, can you please share your thoughts and if you have resolved the issue, how did you do that (code upgrade etc.)? Few things I can try: -Set Qos profile to platinum -Disable Aironet IE -Configure Idle timeout on the ssid (less than session timeout) : currently it is default 5 minutes -Disable 11ac MU-MIMO on ssid -upgrade macos to Big Sur Thanks, Tariq ********** Replies to EDUCAUSE Community Group emails are sent to the entire community list. If you want to reply only to the person who sent the message, copy and paste their email address and forward the email reply. Additional participation and subscription information can be found at https://www.educause.edu/community
