Thanks everyone for the feedback, it sounds like many of us are in the same boat.
We like Ekahau, but I’m always open to other options on any products we use. Here is a list of options I’m flirting with and would love to know if anyone has utilized them. VisiWave - $849 TamoGraph - $1399 Acrylic - $879 ($2199 perpetual) I’ve used Acrylic products for personal use and the value was incredible. We have had AirMagnet in the past and I feel the price they spend on R&D doesn’t justify the cost. If someone has recent experience and seen improvements with that software let me know. For around $4000 per seat I just don’t see the value. On a side note, both the compliance manager and our account manager are in the in the Philippines. In the past we had local team contacts, not sure where in the last few years that changed, but I find it interesting. All of my previous contacts are no longer with the company. TJ McClintic From: The EDUCAUSE Wireless Issues Community Group Listserv <WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU> On Behalf Of Rick Brown Sent: Monday, July 19, 2021 8:06 AM To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU Subject: Re: [WIRELESS-LAN] Ekahau Licensing & Alternatives **** EXTERNAL EMAIL **** In some ways having it tied to the Sidekick was better in that it did allow multiple users but not simultaneously. The problem there was most IT policies on campuses these days don't allow multiple uses of a single device without it being tied to an individual login. I certainly don't want to share my iPad. It would be good if they'd take a closer look at university users and determine a way to allow for multiple users but only the number of licenses purchased simultaneously. This would mean that you couldn't work they files unless the Sidekick was present or if a license was not being used at the time. Rick On 7/18/2021 10:43 PM, Jason Cook wrote: This frustrated us a bit too. Their licensing seems to be aimed primarily at Wifi professionals who use this all the time/profit from it as part of their business. Doesn’t really fit our environments at all. Over the course of a year lets say at best we’d use this at .5 of an FTE (I’m probably overstating that, would prefer to use it more but we just don’t have time) There’s 5 people in our team. We aren’t going to pay for 5 licenses for something that is use so little… not at the license cost they have anyway. Oh well.. what’s the difference in a generic email versus personal email for them anyway.. -- Jason Cook Information Technology and Digital Services The University of Adelaide, AUSTRALIA 5005 ----------------------------------------------------------- This email message is intended only for the addressee(s) and contains information which may be confidential and/or copyright. If you are not the intended recipient please do not read, save, forward, disclose, or copy the contents of this email. If this email has been sent to you in error, please notify the sender by reply email and delete this email and any copies or links to this email completely and immediately from your system. No representation is made that this email is free of viruses. Virus scanning is recommended and is the responsibility of the recipient. From: The EDUCAUSE Wireless Issues Community Group Listserv <WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU><mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU> On Behalf Of Dan Lauing Sent: Monday, 19 July 2021 11:39 AM To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU<mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU> Subject: Re: [WIRELESS-LAN] Ekahau Licensing & Alternatives I don't blame them for not wanting multiple users on a single license. However, I do blame them for not warning us that we were apparently breaking the ToS and decided to kill our license without notice. This left me, on a weekend and in a pinch, unable to even open my surveys. How were we breaking their ToS? Well, even though I was the only one that ever used the product, we licensed it under a "generic" account and not my personal one. We do this all the time in the case that someone leaves and we don't know which account is tied to what. In my case, the license was tied to the generic account before being given to me so I couldn't have known I was breaching anything. The only way to solve this is calling them directly. All this coming from an Ekahau fanboy. In my opinion, obviously, this is not how you generate goodwill with your clients. On Sun, Jul 18, 2021 at 6:13 PM Rick Brown <r...@ncsu.edu<mailto:r...@ncsu.edu>> wrote: We’re surveying and designing for the Aruba VHD parameters in all of our campus buildings with academic ones taking precedence. We have 4 engineers with each a license and Sidekick. This is obviously a multi year project. We have been asking for a read only version so that our NOC can view the design files. Our hope is that they’ll keep the ability to look at coverage areas on a per AP basis. You can’t really blame Ekahau not wanting multiple users using a single license. It was frustrating for us since one engineer only designs part time, but it’s the cost of doing business. Just my $0.02 worth. Rick On Jul 18, 2021, at 6:52 PM, Phill Solomon <00000150915d379b-dmarc-requ...@listserv.educause.edu<mailto:00000150915d379b-dmarc-requ...@listserv.educause.edu>> wrote: Hi TJ, I am glad this not just us – we don’t use the software / sidekick often and usually outsource new surveys. We are being asked to purchase / renew with Connect – I can see why we would need it if we only do rare survey. I would however like the ability to read the survey files that we get commissioned - I hear that there is soon to be a ‘read only version’ cany anyone confirm this? Any alternate products? Thanks.. Phill Solomon Senior Technical Lead (Network Engineering) Deakin University, IS - AV & Networks, ICT Infrastructure Services, eSolutions From: The EDUCAUSE Wireless Issues Community Group Listserv <WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU<mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU>> On Behalf Of McClintic, Thomas Sent: Friday, 16 July 2021 12:45 AM To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU<mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU> Subject: [WIRELESS-LAN] Ekahau Licensing & Alternatives We have 2 Ekahau licenses tied to Sidekicks. We use a team cloud account for uploading projects, with the understanding that using the software requires the Sidekick to be attached to the machine. Ekahau has notified us that this is not compliant with their licensing terms and we need to purchase a license for each user or transfer the license each time a user needs the software. The first option is too costly for how much we survey. 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