Johnny,
I am
just pointing out to Brian that maybe it isn't the best idea to destroy his
relationship with WISP-Router
Not
advocating that Brian keep quiet about his issue -- but just merely pointing out
to him the "human side" of business
Basically, Brian (right or wrong) feels "cheated" by WISP-Router --
and in the "heat" of the moment (understandedly so), he decides to try to "get
back" at WISP-Router by
(a)
charging back his credit card
(b)
flaming them on a public forum that many of WISP-Router's existing and potential
customers may belong to
After
seeing this, WISP-Router has probably placed him on some sort of "customer
blacklist" (e.g., Brian is one of those PITA customers, so ignore him when he
calls, charge him higher prices -- basically, he is to WISP-Router what a to the
vendor the lady that calls about her "computer broken coffee holder" is to an
ISP)
Now,
disecting the circumstances further, it turns out that Brian isn't exactly "in
the clear" (e.g., he should have verified / checked his packing slip ASAP upon
receipt, not wait until weeks afterword until the minute he needed the part) --
so other vendors watching this list may also now categorize Brian as a potential
"problem customer"
What
happens when Brian has a tower go down at 5 pm on Friday and wisp-router is the
only one that has that RB (or whatever) board in stock -- so he calls them
asking them to bend over backwards to help him out -- chances are, the
WISP-Router people might be "hrm...that was the guy that screwed us a couple
months ago by charging back his credit card and flaming us on the list -- screw
him"
-Charles
-------------------------------------------
WiNOG Austin, TX
March
13-15, 2006
http://www.winog.com
-----Original Message-----Charles - the big bad vendors have to learn when they mistreat someone there will be fallout - I think a public open list is the perfect place to post reviews on products and vendors..... How else will others know ? Whisper it into everyone's ear ?
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of JohnnyO
Sent: Tuesday, January 24, 2006 2:44 PM
To: WISPA General List
Subject: RE: [WISPA] wisp-router
JohnnyO
On Tue, 2006-01-24 at 13:09 -0600, Charles Wu wrote:Hi Brian, Just a word of advice Although I realize that you are quite displeased with your current service levels from WISP-Router (right or wrong, I don't know enough about the story to make an appopriate judgement), immediately calling your credit card company and filing a fraud complaint / dispute is one way to BURN YOUR BRIDGE with that particular vendor Then again, posting a flame against them across public listservs doesn't really help either... -Charles ------------------------------------------- WiNOG Austin, TX March 13-15, 2006 http://www.winog.com -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of Brian Rohrbacher Sent: Tuesday, January 24, 2006 12:44 PM To: [EMAIL PROTECTED]; wireless@wispa.org Subject: [WISPA] wisp-router Anyone ever have trouble with them. FYI They just informed me it is my fault they didn't ship me out what I paid for. I've never done anything with Mikrotik. I ordered what a friend told me to, I don't know what anything looks like, I assumed when I looked in the box it was all there. Well, I have Butch lined up an am ready to use it and...imagine that, I'm missing parts. Maybe I didn't call within the first 7 days. Who gives a fart! Be warned. I just got screwed. Credit card dispute to the rescue again. Ahh, this just pisses me off. I should get what I paid for. I don't lie. I know I didn't get the part. Speaking of not getting it. Don't these people know the customer (ME) is always right? I can't get away with this crap with my subs, that's for sure. Just so ya'll know, when I first called, the guy I talked to said it looked like it might not have been shipped. They would look into is and call me back. I was happy and thinking how I would post to the list and say how fast they helped me and solved my problem. Nope. Not today. I was promptly called back and blamed for their poor quality control. Also, where can I order a RB564 Daughterboard to replace the one the "ups guy must have stole"? Not wisp-router. Need it overnight. -- Brian Rohrbacher Reliable Internet, LLC www.reliableinter.net Cell 269-838-8338 "Caught up in the Air" 1 Thess. 4:17 -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
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