Brian,
You have other choices. DoubleRadius is stocking Mikrotik now, and they have
good customer service policies, significant stock, and fair prices.
WISP-router, has always done right by me, but you have a choice, if they
don't do right by you.
Tom DeReggi
RapidDSL & Wireless, Inc
IntAirNet- Fixed Wireless Broadband
----- Original Message -----
From: "Brian Rohrbacher" <[EMAIL PROTECTED]>
To: "Conversations over a new WISP Trade Organization" <wireless@wispa.org>;
<[EMAIL PROTECTED]>
Sent: Tuesday, January 24, 2006 6:22 PM
Subject: [WISPA] wisp-router fails again
After hearing all the good posts about them I thought I must have done
something wrong. I called back to give them one more chance to talk with
me about this. This is how it went down. Keep in mind I was very polite.
I only called to request info about their policies. I thought if the
policy was somewhere I signed, or should have read or something....there
may be something legitimate to what Beverly claims. Because if I had
access to the policy from the phone order, packing slip or invoice....I
can't really say much because I should have read it. If that was the case
I could only complain about the crappy policy. So far, my digging has
yielded no such policy.
Ok, so I just called. Beverly answers the phone. I say hey this is Brian,
I talked to you earlier. I am looking online at your site trying to find
information on your seven day policy you referenced. She says it is on
bottom of packing slip. I say "I am holding the invoice and packing slip
and it is not there". I say, "So you don't have it posted anywhere"? She
says "It's been too long and there is NO WAY I can do anything about this,
goodbye" And hangs up on me.
Seriously, who hangs up on customers calling to request a policy? This
was the perfect chance to prove to me where the policy was in text and why
I should have read. Getting hung up on pretty much tells me no such
policy existed for my order.
You know what I just noticed. At the bottom of the invoice it says, "ALL
goods returned for credit, replacement or repair require" That is the
last line. maybe there is more info after that. Can someone look at
their invoice and see if there is more wording after that? I'd like to
know if the 7 day policy if just cut off my invoice (faulty printer maybe)
or if Beverly is making this up.
--
Brian Rohrbacher
Reliable Internet, LLC
www.reliableinter.net
Cell 269-838-8338
"Caught up in the Air" 1 Thess. 4:17
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