Tom and Brian: So very eloquantly said! Do Motorola - and companies like them - a favour: please forward these comments to them. They need to hear this, and will be a better company if they hear and heed it.
Linda Linda Pond President Customer Connects "Bridging Technology Relationships" www.customerconnects.com 613-253-0240 (w) 613-291-2884 (c) BLOG: http://lindaleepond.blogspot.com/ ----- Original Message ----- From: "Brian Webster" <[EMAIL PROTECTED]> To: "WISPA General List" <wireless@wispa.org> Sent: Friday, February 24, 2006 2:56 PM Subject: RE: [WISPA] Mesh Equipment Quoting Tom: "What often happens, is technical people make these beautiful products from a technical point of view, but they are worthless because they don't solve the problems that need to be solved for its applications, which were the reasons for originally developing the technology." Man have you hot the nail on the head! Motorola is a company that gets caught in this all the time. I can't tell you how many times over the years I went to product introduction seminars as a 2 way radio dealer and the lead engineer would be touting all the cool wiz bang features of the new radio. It would always happen where a dealer would stand up and ask "does the radio still do XYZ?" They would get a glassy eyed stare and say "no, that is old technology and we did not include it in this model" The follow up statement from the dealer would be " do you realize that 80% of our customer base still uses this technology, what do we tell them?" and the engineer would say " They will need to upgrade to the new technology". My take on this was that they spent so much time patting themselves on the back in the lab with their new toys that they never researched what the customer wanted and needed to solve their communication problem. Typical Motorola attitude, they will tell the customer what they need or what they will be getting.......They still have not learned this lesson...........which is too bad because they do have the ability to make great products and great radios. Brian -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
