Sure do - We credit ALL of our customers without them having to ask for
any downtime over 12hours they experience on our system. If someone is
not happy with our service and ask for a refund for their installation,
we just give it to them, pick up our equipment and leave smiling.
How about you Rudolph ? How do you treat your customer base ? None of
our customers are due to advertisement, they are referrals by word of
mouth. How stupid would it be to give someone a hard time over a few
dollars when our business is driven by word of mouth advertising ?
JohnnyO
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
Behalf Of Rudolph Worrell
Sent: Wednesday, May 31, 2006 10:03 PM
To: WISPA General List
Subject: Re: [WISPA] Returns to Hyperlinktech.com is it possible?
Do you offer refunds for your service?
Quoting Tom DeReggi <[EMAIL PROTECTED]>:
Well JohnnyO,
That I agree with. My defense was not of Hyperlink. My defense was
that not
giving refunds is not a bad thing.
Banning someone (a prosective buyer) for such a request or for that
matter
ANY REASON is absolutely rediculous.
Vendors have the right to set their policies, but they also have the
responsibility to be the bigger person, and to not let individual
transaction decisions with a consumer effect their judgement, emotion,
professionalism, and future business decissions.
Tom DeReggi
RapidDSL & Wireless, Inc
IntAirNet- Fixed Wireless Broadband
----- Original Message -----
From: "JohnnyO" <[EMAIL PROTECTED]>
To: "'WISPA General List'" <wireless@wispa.org>
Sent: Wednesday, May 31, 2006 12:58 PM
Subject: RE: [WISPA] Returns to Hyperlinktech.com is it possible?
> *snip* If someone gives refunds, thats a plus that shows they add
> value. But not giving refunds does not infer wrong doing. *snip*
>
> Tom - it is wrong doing when you ban someone for requesting a
> refund. Hell, I've never bought from Hyperlink and from seeing their
> "ban" policy with a few of the posts on here, we'll never do
> business with them in the future. I guess I am not the only one that
> takes this point of view either, so how much $$ did the "ban" on
> Scriv cost them actually ? :)
>
> JohnnyO
>
> -----Original Message-----
> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
> On Behalf Of Tom DeReggi
> Sent: Wednesday, May 31, 2006 11:34 AM
> To: WISPA General List
> Subject: Re: [WISPA] Returns to Hyperlinktech.com is it possible?
>
>
> Blake,
>
> Its not that I disagree with you, that "it is good business to take
> care of your customers."
> Nor am I defending Hyperlinktech, as we don't have enough business
> experience with them, to have a valid opinion. but...
>
>
> This isn't retail HomeDepot that we are talking about, this is
> distribution. In my 10 years experience previously in the
> distribution business, I can tell you there are not many companies
> that give "refunds." We also found that the companies that couldn't
> understand why "refunds" was
> bad business for distributors, usually were the ones that didn't do
> enough
> volume to matter wether we lost them. I'm not saying that I
personally
> do
> not believe in giving refunds. I also believe its best practice to
take
> care
> of the customer, in most cases. But that does not change the fact
that
> most
> dealers do NOT give refunds.
>
>>Tessco, Talley. Hutton, Electrocomm.
>
> They may give refunds, but there significant hassle in getting it,
> that in most cases will be more costly to the buyer in time than the
> value of the
> refund.
> They also usually charge a higher profit margin on every sale than
the
> smaller distributor that is competing on price, and therefore has
more
> margin to justify eating the cost to give the refund.
>
> I bet the price received from Hyperlinktech was significantly less
> than that the Tesscos or Hutton's would have charged?
> When price drops, terms gets tougher. A distributor must determine
> which
> business they want to be in, and they can't be in both successfully.
If
> in the price market they need to have price policies. Descretion
needs
> to
> be taken out of the set policies, otherwise its impossible to manage
RMA
>
> processes.
>
> There are many reasons strict policies need to be inforced for
> Refunds....
>
> 1. Price constantly falls based on time. And even a week or s odone
> the road the cost of the product may have dropped.
> 2. People find something cheaper after the fact.
> 3. Sales people may have already been paid commissions.
> 4. If special order product, the vendor ends up getting stuck with
the
> full
> cost of the product sitting in inventory for a long time, while
price
> drops
> by the time someone wants the product. Guaranteed to sell the
product at
> a
> loss as well as tie up cash flow.
> 5. People often irreputably return other vendor's products. Company
1
> has
> stock and can ship today. Company 2 has lower cost. Company 1
product
> gets
> installed. Company 2 product when arrives gets sent back to company
1
> for
> refund. Buyer actually makes a profit on the deal, getting a higher
> dollar
> refunded than he paid for the gear from company 2. You'd be
surprised
> how
> often this happened. Sometimes even involving invoice forging and
> swapping
> serial number stickers.
> 6. The easy way to keep EVERYONE happy, is instead to just offer
credits
> or
> replacements. It keeps everyone honest. If the buyer is really going
to
> be a
> repeat customer, its just a matter of time before he has another
order
> that
> he can apply the credit to.
>
> This is standard distribution policies. There are some exceptions.
> If the buyer bought a product that the vendor normally keeps in
> stock and sells a
> lot of, and its a product that the buyer will likely never need
again,
> and
> the buyer didn't cause big inconvenience demanding immediate
shipment of
>
> product for a rush order. On these cases, vendors almost always
> will give the refund, even if against standard policies.
>
> But there is no way you can say standard distribution policy is to
> give refunds. Just about every term sheet from anybody specifically
> says "NO REFUNDS, ALL SALES ARE FINAL". Thats jsut the reality.
>
> Unless specifically discussed otherwise in advance of shipment.
>
> If someone gives refunds, thats a plus that shows they add value.
> But not giving refunds does not infer wrong doing.
>
> Just my opinion.
>
> Tom DeReggi
> RapidDSL & Wireless, Inc
> IntAirNet- Fixed Wireless Broadband
>
>
> ----- Original Message -----
> From: "Blake Bowers" <[EMAIL PROTECTED]>
> To: "WISPA General List" <wireless@wispa.org>
> Sent: Wednesday, May 31, 2006 9:47 AM
> Subject: Re: [WISPA] Returns to Hyperlinktech.com is it possible?
>
>
>>A vendor that will not give a refund or credit?
>>
>> Pretty poor business practice. Many will tell you
>> that there is a restocking fee if the proper product
>> was shipped, and delivered in good condition, but
>> truth be known will waive that fee. They add the fee
>> so they can have a way to deal with purchasers who
>> turn out to be frequent refunders.
>>
>> Most businesses consider it a good business practice
>> to take care of their customers - not make life more difficult for
>> those customers. It may cost you a little - at one point, but the
>> returns on your investment by taking care of your customer are
>> tremendous.
>>
>> If I buy a widget from a company, and decide it
>> is not what I wanted, I would expect that company
>> to make some sort of refund, and I would be willing
>> to pay a small restocking fee if it was strictly my fault for
>> ordering something that did not fit my needs, and it was done with
>> no suggestions about applicablity from their staff. The company
>> that would not provide a refund would never see my business again.
>>
>> I know for a fact that Tessco, Hutton, Talley, and Electro-comm
>> does refunds.
>>
>>
>>>
>>> A refund or a credit?
>>> I'm not aware of many vendors that agree to give refunds. A sale
>>> is a sale. Just because the cost to get it shipped is near the
>>> profit margin, and probably more costly to process the return than
>>> the profit on the
>
>>> sale in most cases as well.
>>>
>>> Tom DeReggi
>>> RapidDSL & Wireless, Inc
>>> IntAirNet- Fixed Wireless Broadband
>>>
>>
>>
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