We use almost all Smartbridge AP's but recently added one of their newer units, it just likes to stop associating or passing traffic randomely so that bridge is our nightmare. My sysadmin doesn't like Microtic stuff but he' leaves at the week for another job so you can bet I will be buying some because he never gave me any good alternatives. Of course for our new techs we love to call them with "I can't get my PPP up" just to see if they are listening.
In reality the most questions we get are "why is your Internet so slow" and they yell at us because they have viruses and adware even though our startup disk includes adware and and AVG. I swear we have been blamed for divorces and the porn they go to see. It's always our fault. It makes me wonder if Cable gets questions like "you let my kid see evil shows" too. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Mark Nash Sent: Tuesday, January 16, 2007 9:47 AM To: WISPA General List Subject: Re: [WISPA] Most Common Questions for Tech Support Line ? Do you have a router? If yes, then reboot the [EMAIL PROTECTED] router!!! AND DON'T CALL US AGAIN EVER UNTIL YOU DO!!! Mark Nash Network Engineer UnwiredOnline.Net 350 Holly Street Junction City, OR 97448 http://www.uwol.net 541-998-5555 541-998-5599 fax ----- Original Message ----- From: "Rick Smith" <[EMAIL PROTECTED]> To: "'WISPA General List'" <wireless@wispa.org> Sent: Tuesday, January 16, 2007 7:50 AM Subject: [WISPA] Most Common Questions for Tech Support Line ? > If I were to build a "script" for my tech support phone answering, > and share it with you all as an "FAQ", what do you think the most > common questions are, and how are they answered. Keep in mind, > that I'm attempting to write a script, so to speak, for an operator > to pick up the phone and cluefully help someone through wireless > or "hotspot" problems in hotels... > > R > > > -- > WISPA Wireless List: wireless@wispa.org > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- Internal Virus Database is out-of-date. Checked by AVG Free Edition. Version: 7.1.409 / Virus Database: 268.15.18/585 - Release Date: 12/13/2006 -- Internal Virus Database is out-of-date. Checked by AVG Free Edition. Version: 7.1.409 / Virus Database: 268.15.18/585 - Release Date: 12/13/2006 -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
