Interesting subject - quality of service. I give 10 times better service than the cable and phone companys but this buys me nothing. People will leave you for as little as $5/month or a lousy $50 gift card. It kills me! -RickG
On Sun, Nov 2, 2008 at 1:20 PM, Chuck McCown - 3 <[EMAIL PROTECTED]> wrote: > Well that is a testimony to your quality of service for sure. > Now, if you were using Canopy your customers would be even happier! > > ----- Original Message ----- > From: "Travis Johnson" <[EMAIL PROTECTED]> > To: "WISPA General List" <wireless@wispa.org> > Sent: Sunday, November 02, 2008 11:07 AM > Subject: Re: [WISPA] heavy usage customers > > >>I have Qwest DSL, CableOne, another WISP (doing "up to 4meg" for $29.95 >> with Canopy), and a licensed WiMax (2.5ghz) provider (doing "up to >> 2meg", mobile, for $29.95). I have a lot of competition... and yet we >> have no sales people, no real advertising campaign, and more installs >> than we can keep up with each month. >> >> Travis >> Microserv >> >> Chuck McCown - 3 wrote: >>> You must not have competitors. I have both Qwest and Comcast giving away >>> multi megabit starting at $15.95 >>> ----- Original Message ----- >>> From: Travis Johnson >>> To: WISPA General List >>> Sent: Sunday, November 02, 2008 10:53 AM >>> Subject: Re: [WISPA] heavy usage customers >>> >>> >>> I guess that's my point... why offer more bandwidth than you have to? >>> Most people don't need more than 1meg, and that's our most popular >>> package for $39.95 per month (total, no modem rental fee, etc.). Why give >>> away the farm if you don't have to? :) >>> >>> Travis >>> Microserv >>> >>> RickG wrote: >>> Wow, with all that bandwidth, I'm surprised you dont offer higher speeds. >>> >>> Technically speaking, the download & upload price is the same. From a >>> cost standpoint, I allocate the download & upload separately because I >>> am "forced" to pay dearly ($1200/month) to AT&T for my dual T1's which >>> are required for "decent" upload speeds. Right now, my traffic is >>> split so all port 80 traffic flows though the 4Mbps x 2Mbps connection >>> through Time Warner which runs over $500/month. This works fairly well >>> for now since about half the traffic is web browsing. When I bought >>> this WISP there was no management, monitoring or reporting. I took >>> care of the management & monitoring and I'm working on the reporting. >>> The best thing I've done is replace the StarOS firewall with Mikrotik >>> and set up traffic priority. >>> Whew! Lots of work. At any rate, I'm working on my upstream connection >>> next. I really need to get the cost down. >>> >>> Thanks! -RickG >>> >>> On Sun, Nov 2, 2008 at 12:08 PM, Travis Johnson <[EMAIL PROTECTED]> wrote: >>> Rick, >>> >>> Yes, all of our packages are symmetrical speeds (same download and >>> upload). >>> So if they buy our 512k package, they get 512k down x 512k up all the >>> time. >>> They are not "dedicated" connections, but rather you get what you pay for >>> connections. We still oversubscribe users on an AP, but only to the point >>> where each AP is running around 60% capacity during peak times, thus >>> leaving >>> room for bursts, etc. We graph and monitor every single AP (over 200 of >>> them) and every single user (bandwidth, packets, RSSI, etc.) so we always >>> know what's happening on our network. >>> >>> We currently have three full OC-3 (155Mbps) dedicated connections to the >>> backbone. On average, we pay $40/meg for bandwidth. Why is your upload >>> price >>> different than your download price? >>> >>> Travis >>> Microserv >>> >>> RickG wrote: >>> >>> Travis, >>> >>> Nice work! Therefore, you are selling dedicated bandwidth to all of >>> your customers. In other words, if all your customers run speed test >>> at the same time they will get what their plan allows. If you dont >>> mind, I have a few questions: >>> Is the above scenario true for upload speed as well as download speed? >>> What are you paying for your upstream connection? >>> What type of upstream connection do you have? >>> >>> I'd like to be there and I keep hoping cheap bandwidth comes my way. >>> When you are paying $150/meg for download and $400/meg for upload, the >>> business model is tough. >>> >>> -RickG >>> >>> BTW: I'd take this offlist if you prefer but I think this is a problem >>> that many us us small WISP's face. >>> >>> On Sat, Nov 1, 2008 at 9:30 PM, Travis Johnson <[EMAIL PROTECTED]> wrote: >>> >>> >>> Every customer can get the speed they are paying for ANY time they run a >>> speed test. We offer packages from 512k to 2.5meg for residential >>> customers >>> and they always get what they pay for (download AND upload, which is the >>> same for all of our packages). >>> >>> Travis >>> Microserv >>> >>> RickG wrote: >>> >>> Travis, >>> >>> If I understand this correctly, you have at least 1Mbps or higher of >>> bandwidth for every customer? >>> >>> -RickG >>> >>> On Sat, Nov 1, 2008 at 12:34 PM, Travis Johnson <[EMAIL PROTECTED]> wrote: >>> >>> >>> We deliver what the customers pay for. If they purchase a 1Mbps package, >>> they get 1Mbps 24x7 (with no monthly bit caps). Personally I have never >>> liked the "up to" speed packages... it's like going to Walmart and >>> buying milk. You can pay $3 for a full 1 gallon, or you can pay $2 for >>> "up to" a gallon (without really knowing how much you are going to get, >>> but it will be somewhere between nothing and a full gallon). >>> >>> Travis >>> Microserv >>> >>> Kurt Fankhauser wrote: >>> >>> >>> Does anyone else here have customer/s that consume so much bandwidth that >>> you have to throttle them down after say 5 minutes of downloading. And >>> what >>> do you tell them when they start complaining about the throttled down >>> speed. >>> (they don't know your throttling them though) >>> >>> >>> >>> Kurt Fankhauser >>> WAVELINC >>> P.O. Box 126 >>> Bucyrus, OH 44820 >>> 419-562-6405 >>> www.wavelinc.com >>> >>> >>> >>> >>> >>> >>> >>> >>> >>> ------------------------------------------------------------ >>> -------------------- >>> WISPA Wants You! 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