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I never used to charge for a lot of that stuff but then one day I said
screw it. $75 for a service call. I had some complaints, started
lowering the price for 5 minute repairs and decided on another change.
I now do $50 service calls. I decided instead of getting complaints
about $75 or lowering the price all the time because it's a quick fix
that I'd be better off and have an easier time charging $50 all the
time than $75 half the time. It has worked out nicely. No complaints
and I don't feel like I'm screwing people (like $75 for a 5 minute
job). Couple things to remember is my coverage area is pretty small.
My office is in the middle so the drive time to any edge is not much
more than 15 minutes. We're also mostly residental, so we don't need
instant response. I can schedule a couple things in one area to make
it efficient. Brian Kurt Fankhauser wrote: Oh my! We could never get away with charging anywhere near that! If we sent our customers a bill like that they would call up the bigger wisp in this area that is doing free installs and just switch. Not to mention the DSL here is $20/month.Kurt Fankhauser WAVELINC P.O. Box 126 Bucyrus, OH 44820 419-562-6405 www.wavelinc.com -----Original Message----- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Tom DeReggi Sent: Saturday, April 18, 2009 2:48 PM To: WISPA General List Subject: Re: [WISPA] How much to charge for a truck roll I think sometimes the provider shoots themselves in the foot, because they don't charge, when a customer would be perfectly willing to pay. For example, The second time a dogs eats a wire, as Kurt explained, I don't think most home owners would mind paying. In most cases we do repair/maintenance at NO Charge, for things that are our responsibilty, that we warrant to cover. And we'll give customers a break now and then, if they are an easy or long term customer of ours. But there is nothing wrong with charging, when its appropriate. Nothing less than $90, our 1 hour min.. Tom DeReggi RapidDSL & Wireless, Inc IntAirNet- Fixed Wireless Broadband ----- Original Message ----- From: "Josh Luthman" <j...@imaginenetworksllc.com> To: "WISPA General List" <wireless@wispa.org> Sent: Saturday, April 18, 2009 11:23 AM Subject: Re: [WISPA] How much to charge for a truck rollWin:win:win situation! Cops around here...I'm going to leave this one be. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 Those who don't understand UNIX are condemned to reinvent it, poorly. --- Henry Spencer On Sat, Apr 18, 2009 at 11:22 AM, Kurt Fankhauser <k...@wavelinc.com> wrote:Around here the cops would let you beat them up and still make them pay financially. *grins* Kurt Fankhauser WAVELINC P.O. Box 126 Bucyrus, OH 44820 419-562-6405 www.wavelinc.com -----Original Message----- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Josh Luthman Sent: Saturday, April 18, 2009 11:15 AM To: WISPA General List Subject: Re: [WISPA] How much to charge for a truck roll Should have charged them the first time. If someone threw paint on your truck would you scrub it off or make them pay (financially pr physically)? On 4/18/09, Kurt Fankhauser <k...@wavelinc.com> wrote: |
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