Lol.  That's the same crap I go through with the local Radio Shack. 

This happened just yesterday.

Radio Shack:  "Your service isn't working.... we can't connect to the 
internet"

Me:  (after verifying settings on the router)  Do you have the cable 
from the POE injector plugged into port 1 again on the router, or is it 
in the WAN port?

Radio Shack:  Oh.... Uh.... Sorry.

No less than 5 times this year already.



D. Ryan Spott wrote:
> Yeah, I know. But after fixing what geeksquad or *shudder* Staples 
> breaks over and over (usually for free because I am easy) I just had to 
> throw that in.
>
> My favorite customer quote: "IT CAN'T BE BROKEN, IT MUST BE YOUR 
> SERVICE! STAPLES FIXED IT!!!" In this case, I was being blamed for a 
> printer not working.... oh, I plugged it into the USB port to fix it!
>
> *sigh*
>
> ryan
>
> Pat O'Connor wrote:
>   
>> They have to pay for the uniforms and stylish vehicles somehow. ;-)
>>
>>
>>
>>
>> D. Ryan Spott wrote:
>>
>>
>>
>>   
>>     
>>> Have you seen what geeksquad charges?
>>>
>>> <http://www.geeksquad.com/services/computer/category.aspx?id=2567>
>>>
>>> Don't sell yourself short. :)
>>>
>>> ryan
>>>
>>> Pat O'Connor wrote:
>>>   
>>>     
>>>       
>>>> I was thinking a $35 fee  for on site setup.  A $20 fee if they brought 
>>>> the router in within 48 hrs of the scheduled installation date.   Is 
>>>> this appropriate?  What are the rest of you doing?
>>>>
>>>> Thanks,
>>>>
>>>> Pat
>>>>
>>>>
>>>>
>>>>
>>>>
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