Yesterday, we had a long term upstream outage. Someone in Qwest killed our ATM upstream and somehow we were getting crosstalk to another ATM PVC. (Don't ask nobody can tell me how this was done).
In the mean time customers are calling us screaming that they need their net. Our staff politely informs them all day long that this isn't a issue with us, its upstream. Some customers accept that and move on for the day. However the kicker!! One of our customers which is a dedicated 3 meg calls up and asks, "Are you down" I say yes at this time the internet is down due to a problem with qwest in Denver. The customer says "ok, do you have an ETA?" I tell him no not at this time the problem is with qwest not with us. Customer says "ok thanks" and hangs up. Not 20 minutes later I get a phone call from the customer, he's mad as hell and spitting nails. I only caught about 1/2 of what he had said. But it sounded like. "Your a damn lier, I call qwest, they have NO issues anywhere. I want my ****** Net or you can kiss my account goodbye a**hole.." Then he hangs up. ( mind you this is a business customer ) I call him back about an hour later and he says he's canceled. And will get service from somewhere else. How can this be? How was this my fault? Customers are irrational and stupid.. Agreed. lol.... Ryan On Fri, Jul 31, 2009 at 1:58 AM, Marlon K. Schafer <o...@odessaoffice.com>wrote: > roflol > > Rick this is a GOOD thing.... Your customers call you for all problems > because YOU WILL ANSWER THE PHONE!!!!!! > > Sometimes great service levels suck. lol > marlon > > ----- Original Message ----- > From: "Rick Kunze" <rku...@colusanet.com> > To: "WISPA General List" <wireless@wispa.org> > Sent: Wednesday, July 29, 2009 5:40 PM > Subject: [WISPA] Are customers increasingly clueless? Or is it > gettingbetter? > > > > Customer calls just now. They ask if the Internet is "having trouble", > > I reply that there are no outages. She then says she called a couple of > > her friends in neighboring towns and they were all down too. She asks > > if any other people have called today with problems. I replied stating > > that a day doesn't go by without someone calling with such an issue etc. > > > > I ask her for some details, "any message on the screen?" She says that > > a message popped up that said, "No Input". I thought to myself for a > > minute and replied, "I'm unaware of any Windows message that says that." > > I asked, "This is in Explorer"? She said, "No, she can't get Explorer > > to run, nothing will run, the monitor is dark and a small message on the > > blank screen says "No Input." > > > > I would have thought that by now more of the general public would be > > starting to figure some of this out. It's discouraging to me that such > > an obvious hardware issue resulted in a call to see if the Internet is > > down. > > > > Rk <-------- slapping self in forehead! > > > > > > > -------------------------------------------------------------------------------- > > WISPA Wants You! Join today! > > http://signup.wispa.org/ > > > -------------------------------------------------------------------------------- > > > > WISPA Wireless List: wireless@wispa.org > > > > Subscribe/Unsubscribe: > > http://lists.wispa.org/mailman/listinfo/wireless > > > > Archives: http://lists.wispa.org/pipermail/wireless/ > > > > > -------------------------------------------------------------------------------- > WISPA Wants You! Join today! > http://signup.wispa.org/ > > -------------------------------------------------------------------------------- > > WISPA Wireless List: wireless@wispa.org > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
