Creating a phone tree where customers dance through options dropped at least 90% of those stupid phone calls. Lost one customer since that's been put in place a few weeks ago. They can't or won't afford 35/mo.
On 12/9/09, Nathan Stooke <nstooke...@wisperisp.com> wrote: > Hello, > > Someone pitch me please. You have got to be kidding me right... > > So our lowest package is $39.99 a month. The max I would get is > $16/month if I am lucky. > > Our lowest package use to be $59/month. When that was the lowest > package, we had very little tech support calls that where a waste of our > time. Most people that could afford the $59/month plan where somewhat > computer savvy or at least educated enough to know when we said it was not a > problem with our service they believed us. We then came out with a > $39/month plan. Yes we added more customers, but man did our support calls > go up and the dumb ones shot through the roof. The clients became more > unreasonable and if I had to guess take up about 80% of my companies time > dealing with them while they only make up 35% of our customer revenue. > > This seems like a very bad deal for the ISP for sure. I know I will > not sign up for it until I have to unless they are talking about us getting > a huge and I mean huge setup fee. > > If you can afford to have a computer or 2 or 3, I would think you > can afford to pay for Internet. Shot most people on this plan would most > likely have a better car then I drive. It all comes down to what you want > to spend your money. Next they will make the ISP provide the Computer and > all warranty work on it for free. > > I am all for helping the disadvantaged and we do on a case by case > bases, but being forced to provide service to clients that I know I will be > losing money each month on does not seem right. > > Just my 2 cents. > > -----Original Message----- > From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On > Behalf Of MDK > Sent: Tuesday, December 08, 2009 11:02 PM > To: WISPA General List > Subject: [WISPA] Introducing NetCare > > After long debate, it has been determined that the reason the US lags behind > > other countries is that it costs too much, and people need help... so, > here's the new solution. > > Introducing Federal NetCare, the program to make broadband available to > everyone. > > Here's how it works: There's a simple, 4 page application process, where > you list your internet usage, your computer ownership, your current > broadband (or lack of), and the need in your household for broadband. > > When you sign up, the application is free, and when you get your letter of > acceptance from the NetCare administration, you can then obtain broadband > for a small, set fee. While the fee may vary according to how many > computers and your apparent need for broadband, it will not be more than $6 > > per month, nor less than $2. Once you enroll, you may then take your > NetCare enrollment ID to any participating internet service provider, who > will provide you service. > > ISP's, this is a wonderful opportunity for you. Here's a chance to gain a > dramatic increase in the number of customers, by advertising that you accept > > NetCare. > > Enrollment is quite simple. Provide 4 years of tax filings, and a > complete audit of the costs of your operation using GAAP. Or, enroll for > NetCare Express. If you choose NetCare Express, your cost of providing > service will be estimated according to regional averages and you will be > compensated 60% of the estimated costs of providing broadband up to 40% of > your published rates. In no case will this be greater than 40% of your > retail price. If you choose standard NetCare enrollment, you will be > compensated according to your actual costs by multiplying your costs by a > sliding scale of .3 to .7, depending on the profitability of your company, > whether you hire veterans, and whether you use SEIU wage and benefit scale > for your employees. If your company has an overall profitability greater > than 5% of gross receipts, if you do not pay union scale to your employees > and have no veterans on staff, and have a low percentage of employees with a > > Bachelor's degree or higher, your maximum reimbursement will be 30% of your > costs. Each item of compliance raises your reimbursement percentage by > 10 percent. > > Enrollment in NetCare is currently optional, but if the rate of broadband > acceptance by consumers doesn't reach the target goal of 90% set by Congress > > in 2 years, NetCare enrollment will be forced on all internet service > providers. Refusing to provide services to NetCare enrollees will result > in fines and civil actions against your company, amounting to $10,000 / day. > > The FCC released a statement today saying "This will revolutionize our > economy. No longer is broadband out of reach for anyone. By creating a > public - private partnership, and careful group purchase of services with > it's accompanying discounts, we have broken the broadband barrier, > broadband is now available to all, at rates that everyone can afford. > > ( Please note, resemblance to Medicare, Medicaid, and assorted other > government run medical services is totally intentional, and hopefully the > readers will be smart enough to start thinking about the abject folly of > attempting universal coverage by enforced discounts... Written in terms any > ISP can understand, even if they've never bothered to be analytical before.) > > > > > ---------------------------------------------------------------------------- > ---- > WISPA Wants You! Join today! > http://signup.wispa.org/ > ---------------------------------------------------------------------------- > ---- > > WISPA Wireless List: wireless@wispa.org > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > > > > -------------------------------------------------------------------------------- > WISPA Wants You! Join today! > http://signup.wispa.org/ > -------------------------------------------------------------------------------- > > WISPA Wireless List: wireless@wispa.org > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > -- Sent from my mobile device Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 "The secret to creativity is knowing how to hide your sources." --- Albert Einstein -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
