Yesterday morning, SUNDAY, phone call. 8am. Hotel. Internet is down. Tried to talk them through it. They use time Warner and we just take care of the wireless and lan after the TW modem. Couldn't hit the modem. Tell them call TW. They call me back, still out. I can now ping the modem. I tell them to reboot all the repeaters. Still out, I go there. "Who hit the reset button on the main router?" I ask. "Nobody" was the answer. Locked away in an electrical room, up on a high shelf where one would need a ladder to reach it and with a note that says, DO NOT HIT THE RESET BUTTON!...... I wish I could find this Mr. Nobody because he sure does cause me a lot of headaches. He really gets around.
"Hmmmmm......... 2 hours at time and a half.... That's a little over 200 bucks. Tell Mr. Nobody he needs to reimburse you for hitting the reset button." I disabled the reset button in case he comes back. Bob- -----Original Message----- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Ryan Spott Sent: Monday, December 28, 2009 10:34 AM To: WISPA General List Subject: Re: [WISPA] Being Rude to Customers One customer called about 30 times and left messages. MAJOR OUTAGE!!!! We listened to the Vmail, looked them up, and then found that they had purchased a new router and did not know how to configure it. Yeah, they get to wait till Tuesday morning when we re-open! ryan On Sun, Dec 27, 2009 at 3:07 PM, Josh Luthman <j...@imaginenetworksllc.com>wrote: > Had an issue at at one customer site. Emailed the resident and he rebooted > it for his neighbors =) > > Josh Luthman > Office: 937-552-2340 > Direct: 937-552-2343 > 1100 Wayne St > Suite 1337 > Troy, OH 45373 > > "The secret to creativity is knowing how to hide your sources." > --- Albert Einstein > > > On Sun, Dec 27, 2009 at 5:47 PM, RickG <rgunder...@gmail.com> wrote: > > > Amen to that. How many got calls on Christmas? I had two that were cut > off > > because of running bittorrents and they expect me to do work on Christmas > > Day. Not! > > -RickG > > > > On Sun, Dec 27, 2009 at 11:57 AM, Marlon K. Schafer < > o...@odessaoffice.com > > >wrote: > > > > > Grin. I've thought about it. But you know what? I'm tired of working > > > 24/7. I've been at this game since '97. > > > > > > Sometimes a guy just needs to be able to go home and leave work at > work. > > > marlon > > > > > > ----- Original Message ----- > > > From: "Faisal Imtiaz" <fai...@snappydsl.net> > > > To: "'WISPA General List'" <wireless@wispa.org> > > > Sent: Tuesday, December 22, 2009 10:17 PM > > > Subject: Re: [WISPA] Being Rude to Customers > > > > > > > > > > Hey Marlon, > > > > I am surprised that you are not setup to work from home or remote ? > > > > > > > > Due to all the fun challenges of living in a Metro City, and all the > > > usual > > > > insanity associated with the service provider bussiness, I have a > hard > > > > time > > > > functioning without my VPN & Remote Desktop.... > > > > > > > > Makes it easier to get to work on time.... (on line) > > > > > > > > :) > > > > > > > > Faisal Imtiaz > > > > Computer Office Solutions Inc. /SnappyDSL.net > > > > Ph: (305) 663-5518 x 232 > > > > -----Original Message----- > > > > From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] > > On > > > > Behalf Of Marlon K. Schafer > > > > Sent: Tuesday, December 22, 2009 11:30 PM > > > > To: WISPA General List > > > > Subject: Re: [WISPA] Being Rude to Customers > > > > > > > > We had one call to day and ask us to disable his account. Apparently > > > > there > > > > were some kids as the house and they weren't listening. > > > > > > > > So, off he went, only to call a few hours later asking for it to be > > > turned > > > > back on. Naturally it's now after hours and I don't have his IP addy > > > here > > > > at the house.... > > > > > > > > Some days ya just gotta love retail work! > > > > > > > > Have a great Christmas! > > > > marlon > > > > > > > > ----- Original Message ----- > > > > From: "Robert West" <robert.w...@just-micro.com> > > > > To: "'WISPA General List'" <wireless@wispa.org> > > > > Sent: Tuesday, December 22, 2009 8:33 AM > > > > Subject: [WISPA] Being Rude to Customers > > > > > > > > > > > >> Is it okay to say "Merry Chrismyassmas" to a customer who calls you > > > >> yelling > > > >> because it's your fault he can't remember his Facebook password? > > > >> (Somehow > > > >> I'm blocking his FaceBook password) > > > >> > > > >> > > > >> > > > >> Just wondering what my options are.... > > > >> > > > >> > > > >> > > > >> Robert West > > > >> > > > >> Just Micro Digital Services Inc. > > > >> > > > >> 740-335-7020 > > > >> > > > >> > > > >> > > > >> > > > >> > > > >> > > > > > > > > > > ---------------------------------------------------------------------------- > > > > ---- > > > >> WISPA Wants You! Join today! > > > >> http://signup.wispa.org/ > > > >> > > > > > > > > > > ---------------------------------------------------------------------------- > > > > ---- > > > >> > > > >> WISPA Wireless List: wireless@wispa.org > > > >> > > > >> Subscribe/Unsubscribe: > > > >> http://lists.wispa.org/mailman/listinfo/wireless > > > >> > > > >> Archives: http://lists.wispa.org/pipermail/wireless/ > > > > > > > > > > > > > > > > > > > > > > ---------------------------------------------------------------------------- > > > > ---- > > > > WISPA Wants You! Join today! > > > > http://signup.wispa.org/ > > > > > > > > > > ---------------------------------------------------------------------------- > > > > ---- > > > > > > > > WISPA Wireless List: wireless@wispa.org > > > > > > > > Subscribe/Unsubscribe: > > > > http://lists.wispa.org/mailman/listinfo/wireless > > > > > > > > Archives: http://lists.wispa.org/pipermail/wireless/ > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > ---------------------------------------------------------------------------- ---- > > > > WISPA Wants You! Join today! > > > > http://signup.wispa.org/ > > > > > > > > > > ---------------------------------------------------------------------------- ---- > > > > > > > > WISPA Wireless List: wireless@wispa.org > > > > > > > > Subscribe/Unsubscribe: > > > > http://lists.wispa.org/mailman/listinfo/wireless > > > > > > > > Archives: http://lists.wispa.org/pipermail/wireless/ > > > > > > > > > > > > > > > > > > ---------------------------------------------------------------------------- ---- > > > WISPA Wants You! Join today! > > > http://signup.wispa.org/ > > > > > > > > > ---------------------------------------------------------------------------- ---- > > > > > > WISPA Wireless List: wireless@wispa.org > > > > > > Subscribe/Unsubscribe: > > > http://lists.wispa.org/mailman/listinfo/wireless > > > > > > Archives: http://lists.wispa.org/pipermail/wireless/ > > > > > > > > > > > > ---------------------------------------------------------------------------- ---- > > WISPA Wants You! Join today! > > http://signup.wispa.org/ > > > > > ---------------------------------------------------------------------------- ---- > > > > WISPA Wireless List: wireless@wispa.org > > > > Subscribe/Unsubscribe: > > http://lists.wispa.org/mailman/listinfo/wireless > > > > Archives: http://lists.wispa.org/pipermail/wireless/ > > > > > > ---------------------------------------------------------------------------- ---- > WISPA Wants You! Join today! > http://signup.wispa.org/ > > ---------------------------------------------------------------------------- ---- > > WISPA Wireless List: wireless@wispa.org > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > ---------------------------------------------------------------------------- ---- WISPA Wants You! Join today! http://signup.wispa.org/ ---------------------------------------------------------------------------- ---- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
