"Those customers will never leave us." - dont be too sure about that. The first fire I had, I gave them two free re-installs and two free months. They got paid the insurance money, didn't pass it on to us and then canceled a few months later. -RickG
On Thu, Jan 7, 2010 at 10:47 AM, ccrum <cc...@dot11net.com> wrote: > We have had this happen about 5 times. We let it go and actually give > them a new one free when they get their house rebuilt. Those customers > will never leave us. > > Cameron > > Marlon K. Schafer wrote: > > I had one of these too. In her case we were able to use the outdoor > parts, > > just lost the inside stuff. I replaced it just to get her going. > > > > I'd install new gear asap just got them back online. Then I'd give them > an > > invoice for the installation and tell them to turn it into the insurance > co. > > Pay us when you get paid.... > > marlon > > > > ----- Original Message ----- > > From: "Chuck Hogg" <ch...@shelbybb.com> > > To: "WISPA General List" <wireless@wispa.org>; <motor...@afmug.com> > > Sent: Wednesday, January 06, 2010 8:38 PM > > Subject: [WISPA] Burnt CPE from House Fire > > > > > > Lost our first CPE from a house fire. Guy was so down on the phone, I > > couldn't bear to bother him with an insurance claim on the CPE. What > > have you done? > > > > > > > > Regards, > > > > Chuck Hogg > > > > Shelby Broadband > > 502-722-9292 > > ch...@shelbybb.com <mailto:ch...@shelbybb.com> > > > > http://www.shelbybb.com <http://www.shelbybb.com> > > > > > > > > > > > > > > > -------------------------------------------------------------------------------- > > > > > > > >> > -------------------------------------------------------------------------------- > >> WISPA Wants You! Join today! > >> http://signup.wispa.org/ > >> > -------------------------------------------------------------------------------- > >> > >> WISPA Wireless List: wireless@wispa.org > >> > >> Subscribe/Unsubscribe: > >> http://lists.wispa.org/mailman/listinfo/wireless > >> > >> Archives: http://lists.wispa.org/pipermail/wireless/ > >> > > > > > > > > > -------------------------------------------------------------------------------- > > WISPA Wants You! Join today! > > http://signup.wispa.org/ > > > -------------------------------------------------------------------------------- > > > > WISPA Wireless List: wireless@wispa.org > > > > Subscribe/Unsubscribe: > > http://lists.wispa.org/mailman/listinfo/wireless > > > > Archives: http://lists.wispa.org/pipermail/wireless/ > > > > > > > > > > > -------------------------------------------------------------------------------- > WISPA Wants You! Join today! > http://signup.wispa.org/ > > -------------------------------------------------------------------------------- > > WISPA Wireless List: wireless@wispa.org > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
