I'm the opposite, I prefer to shop at stores with self checkout.
----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com -------------------------------------------------- From: "Tom DeReggi" <wirelessn...@rapiddsl.net> Sent: Thursday, March 25, 2010 3:28 PM To: "WISPA General List" <wireless@wispa.org> Subject: Re: [WISPA] how to compete with $15 DSL > There is only one way to make money at $24.95, and that is to stop > answering > the phone. Setup a fancy website for self help everything. And customer > is > on their own. > I'm all for Self-help as an OPTION, but not as a forced requirement. We > all > know what I'm talking about.... all the things consumers complain about > that > are a repurcussion of $24.95 service. > Phones answered by reception level skill sets. Billing disputes that are > solved by disconnecting service on teh 2nd of the month, if the consumer > didn't pay online regardless of whether there was a valid dispute. The > customer down for a week, and nobody at teh provider really knew, and if > they did and were called on it, they point to the clause in the Terms and > conditions that says "30days". The type of installs, where the Dish gets > installed right over the front door, because the installer was to lazy to > get his ladder of the truck, and the 1hr allowed for install didn;t allow > a > more resourceful method to obtain a cosmetic appealing way to get LOS. The > self-install that generates 50% packet loss, and degrades the network > performance for all, but so what, its a Best Effort, right? > > Personally, I'll never do business that way. The day I have to be a $24.95 > provider, I'll do something else. Some people may think otherwise, and are > better at that game than I. > > Please note... I'm referring to provisioned Fixed Service meant to compete > against DSL/cable quality. I'm not talking about HotSpot type Wifi, that > can > be done profitably at $15/month, because there are different expectations. > > I just keep thinking of the recent Giant Foods experiment. One of our > local > stores became the test bed for self check out registers. Instead of having > 10 lanes with a person and 2 self check lines, this store actually > converted > like 10 lanes to self-checkout and 2 with a person. Its a night mare. > Soemtimes for fun, I just watch the people going through the self-check > and > how frustrated they get. Self bagging was OK, but struggling to find the > label, and getting that darn beeper to recognize the bar codes, and trying > to watch a 3 year old or three at the same time as jumping back and forth > between the middle of the line where the scanner is and the back of the > lane > where the grocery cart unscanned groceries sit and the front of the line > where the finished scanned groceries are put, What a night mare. All it > did > was create these huge lines at the two lanes that actually had a person > there. 50% of the stores customers ether started shopping at a different > Giant that still employed people, or started going to Safeway accross the > street. Its the best example that I've ever seen that has proven people > want ease, peice of mind, and service. Or... maybe even the friendly > relationship to speak to a person, after being cooped up in the house all > day. People dont want to troubleshoot their Internet service anymore than > they want to go to the self-checkout lane with a full cart of groceries. > And when they want some help, they want one of those special help customer > service desks like most Giant's have, they dont want to wait in line. > > Just my 2 cents. > > > Tom DeReggi > RapidDSL & Wireless, Inc > IntAirNet- Fixed Wireless Broadband > > > ----- Original Message ----- > From: "Scott Reed" <scottr...@onlyinternet.net> > To: "WISPA General List" <wireless@wispa.org> > Sent: Wednesday, March 24, 2010 3:38 PM > Subject: Re: [WISPA] how to compete with $15 DSL > > >> Your question has some of the answer in it. What do you want for ROI >> (return on investment) timing? The answer to that helps determine >> installation charge and how much you have to charge per month. >> >> RickG wrote: >>> Sure but I'm more curious about the business model for making money at >>> such low prices. UBNT is priced right and certainly helps but it would >>> still be tough to make a profit at only $24.95/month. I havent seen >>> one a financial discusion on the list in a very long time. I though >>> market share models died a long time ago. Are people still out there >>> losing money in the short term in order to make money on the long >>> term? >>> >>> On Wed, Mar 24, 2010 at 2:39 PM, Mike Hammett <wispawirel...@ics-il.net> >>> wrote: >>> >>>> Mikrotik, StarOS, or UBNT could all deliver those speeds. >>>> >>>> >>>> ----- >>>> Mike Hammett >>>> Intelligent Computing Solutions >>>> http://www.ics-il.com >>>> >>>> >>>> >>>> -------------------------------------------------- >>>> From: "RickG" <rgunder...@gmail.com> >>>> Sent: Monday, March 22, 2010 8:19 PM >>>> To: "WISPA General List" <wireless@wispa.org> >>>> Subject: Re: [WISPA] how to compete with $15 DSL >>>> >>>> >>>>> If so, with what equipment? >>>>> >>>>> On Mon, Mar 22, 2010 at 1:35 PM, Marco Coelho <coelh...@gmail.com> >>>>> wrote: >>>>> >>>>>> Are you delivering that wireless? >>>>>> >>>>>> mc >>>>>> >>>>>> On Tue, Mar 16, 2010 at 9:08 PM, Jayson Baker >>>>>> <jay...@spectrasurf.com> >>>>>> wrote: >>>>>> >>>>>>> That's what we did. $24.95/mo gets you 12Mbps/6Mbps. $49.95/mo >>>>>>> gets >>>>>>> you >>>>>>> 20Mbps/6Mbps. >>>>>>> We guarantee minimums--not just an "up to" speed. A lot of people >>>>>>> really >>>>>>> like that too. >>>>>>> Our packages: www.peakinter.net >>>>>>> >>>>>>> On Mon, Mar 15, 2010 at 11:14 PM, MDK <rea...@muddyfrogwater.us> >>>>>>> wrote: >>>>>>> >>>>>>> >>>>>>>> One of the things you have to keep in mind, is that you really do >>>>>>>> have >>>>>>>> to >>>>>>>> offer your customers a decent value for their dollars. 35 Bux >>>>>>>> for >>>>>>>> a >>>>>>>> fraction of a meg is darn steep pricing these days. We offer a >>>>>>>> 300K >>>>>>>> for >>>>>>>> 25 >>>>>>>> and 2 meg for 38.50, which is reasonably competitive. >>>>>>>> >>>>>>>> You don't' need to be the cheapest to be "competitive", but you >>>>>>>> can't >>>>>>>> be >>>>>>>> way >>>>>>>> outside of normal pricing. >>>>>>>> >>>>>>>> I'm thinking of throwing up some MIMO gear and offering something >>>>>>>> like >>>>>>>> a 7 >>>>>>>> meg service. Was thinking of making it about 75 / mo. Not the >>>>>>>> cheapest. Not the most expensive, either. What would 7 meg be >>>>>>>> in >>>>>>>> your >>>>>>>> area? >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> ++++++++++++++++++++++++++++++ >>>>>>>> Neofast, Inc, Making internet easy >>>>>>>> 541-969-8200 509-386-4589 >>>>>>>> ++++++++++++++++++++++++++++++ >>>>>>>> >>>>>>>> -------------------------------------------------- >>>>>>>> From: "Kurt Fankhauser" <k...@wavelinc.com> >>>>>>>> Sent: Sunday, March 14, 2010 8:05 AM >>>>>>>> To: "'WISPA General List'" <wireless@wispa.org> >>>>>>>> Subject: [WISPA] how to compete with $15 DSL >>>>>>>> >>>>>>>> >>>>>>>>> Local phone company here just expanded their DSL coverage area and >>>>>>>>> mailed >>>>>>>>> out fliers to everyone for $15 DSL. I see no mention of it being a >>>>>>>>> promotional price. One person said as long as you have it they >>>>>>>>> will >>>>>>>>> not >>>>>>>>> raise the rate from $15. Think its for 768k service. Anyways we >>>>>>>>> are >>>>>>>>> getting >>>>>>>>> about 1 person a day switching from our $35/month/768k wireless >>>>>>>>> service >>>>>>>>> >>>>>>>> to >>>>>>>> >>>>>>>>> this DSL. Does anyone have any suggestions as to how to retain >>>>>>>>> these >>>>>>>>> customers???? They are not even giving us a chance to offer them a >>>>>>>>> lower >>>>>>>>> price as they all already have the DSL turned on and been using it >>>>>>>>> for a >>>>>>>>> month before they cancel ours. >>>>>>>>> >>>>>>>>> >>>>>>>>> >>>>>>>>> Kurt Fankhauser >>>>>>>>> WAVELINC >>>>>>>>> P.O. Box 126 >>>>>>>>> Bucyrus, OH 44820 >>>>>>>>> 419-562-6405 >>>>>>>>> www.wavelinc.com >>>>>>>>> >>>>>>>>> >>>>>>>>> >>>>>>>>> >>>>>>>>> >>>>>>>>> >>>>>>>>> >>>>>>>>> >>>>>>>>> >>>>>>>>> >>>>>>>>> >>>>>>>> -------------------------------------------------------------------------------- >>>>>>>> >>>>>>>>> WISPA Wants You! Join today! >>>>>>>>> http://signup.wispa.org/ >>>>>>>>> >>>>>>>>> >>>>>>>> -------------------------------------------------------------------------------- >>>>>>>> >>>>>>>>> WISPA Wireless List: wireless@wispa.org >>>>>>>>> >>>>>>>>> Subscribe/Unsubscribe: >>>>>>>>> http://lists.wispa.org/mailman/listinfo/wireless >>>>>>>>> >>>>>>>>> Archives: http://lists.wispa.org/pipermail/wireless/ >>>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> -------------------------------------------------------------------------------- >>>>>>>> WISPA Wants You! Join today! >>>>>>>> http://signup.wispa.org/ >>>>>>>> >>>>>>>> -------------------------------------------------------------------------------- >>>>>>>> >>>>>>>> WISPA Wireless List: wireless@wispa.org >>>>>>>> >>>>>>>> Subscribe/Unsubscribe: >>>>>>>> http://lists.wispa.org/mailman/listinfo/wireless >>>>>>>> >>>>>>>> Archives: http://lists.wispa.org/pipermail/wireless/ >>>>>>>> >>>>>>>> >>>>>>> -------------------------------------------------------------------------------- >>>>>>> WISPA Wants You! Join today! >>>>>>> http://signup.wispa.org/ >>>>>>> -------------------------------------------------------------------------------- >>>>>>> >>>>>>> WISPA Wireless List: wireless@wispa.org >>>>>>> >>>>>>> Subscribe/Unsubscribe: >>>>>>> http://lists.wispa.org/mailman/listinfo/wireless >>>>>>> >>>>>>> Archives: http://lists.wispa.org/pipermail/wireless/ >>>>>>> >>>>>>> >>>>>> >>>>>> -- >>>>>> Marco C. Coelho >>>>>> Argon Technologies Inc. >>>>>> POB 875 >>>>>> Greenville, TX 75403-0875 >>>>>> 903-455-5036 >>>>>> >>>>>> >>>>>> -------------------------------------------------------------------------------- >>>>>> WISPA Wants You! Join today! >>>>>> http://signup.wispa.org/ >>>>>> -------------------------------------------------------------------------------- >>>>>> >>>>>> WISPA Wireless List: wireless@wispa.org >>>>>> >>>>>> Subscribe/Unsubscribe: >>>>>> http://lists.wispa.org/mailman/listinfo/wireless >>>>>> >>>>>> Archives: http://lists.wispa.org/pipermail/wireless/ >>>>>> >>>>>> >>>>> -------------------------------------------------------------------------------- >>>>> WISPA Wants You! Join today! >>>>> http://signup.wispa.org/ >>>>> -------------------------------------------------------------------------------- >>>>> >>>>> WISPA Wireless List: wireless@wispa.org >>>>> >>>>> Subscribe/Unsubscribe: >>>>> http://lists.wispa.org/mailman/listinfo/wireless >>>>> >>>>> Archives: http://lists.wispa.org/pipermail/wireless/ >>>>> >>>>> >>>> -------------------------------------------------------------------------------- >>>> WISPA Wants You! Join today! >>>> http://signup.wispa.org/ >>>> -------------------------------------------------------------------------------- >>>> >>>> WISPA Wireless List: wireless@wispa.org >>>> >>>> Subscribe/Unsubscribe: >>>> http://lists.wispa.org/mailman/listinfo/wireless >>>> >>>> Archives: http://lists.wispa.org/pipermail/wireless/ >>>> >>>> >>> >>> >>> -------------------------------------------------------------------------------- >>> WISPA Wants You! Join today! >>> http://signup.wispa.org/ >>> -------------------------------------------------------------------------------- >>> >>> WISPA Wireless List: wireless@wispa.org >>> >>> Subscribe/Unsubscribe: >>> http://lists.wispa.org/mailman/listinfo/wireless >>> >>> Archives: http://lists.wispa.org/pipermail/wireless/ >>> >>> >>> >>> >> >> -- >> Scott Reed >> Sr. Systems Engineer >> GAB Midwest >> 1-800-363-1544 x2241 >> 1-260-827-2241 >> Cell: 260-273-7239 >> >> >> >> -------------------------------------------------------------------------------- >> WISPA Wants You! Join today! >> http://signup.wispa.org/ >> -------------------------------------------------------------------------------- >> >> WISPA Wireless List: wireless@wispa.org >> >> Subscribe/Unsubscribe: >> http://lists.wispa.org/mailman/listinfo/wireless >> >> Archives: http://lists.wispa.org/pipermail/wireless/ > > > > -------------------------------------------------------------------------------- > WISPA Wants You! Join today! > http://signup.wispa.org/ > -------------------------------------------------------------------------------- > > WISPA Wireless List: wireless@wispa.org > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
