That's about as straight as you can get. Some people just don't pay attention, I know that all too well.
-----Original Message----- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Marco Coelho Sent: Friday, April 23, 2010 12:34 PM To: WISPA General List Subject: Re: [WISPA] Today I fied a customer and I liked it! WAS An Old Woman 90% of your problems and aggravations are less than 3% of your customer base. The worst ones I send to my competition (small evil grin). I simplify things in a couple of ways. 1. I tell my installers that if they let the customer drive the install they are fired. 2. I make each customer sign a contract and a statement of understanding (see below). WIRELESS BROADBAND STATEMENT OF UNDERSTANDING: I the Subscriber do hereby acknowledge that I understand and agree to the following about my wireless installation: 1. Wireless installation WILL require the installation of between a 10-foot and 50-foot mast ON TOP of my ROOF. Any mast over 10 feet in height will require guy wires for support. Typical installations have been shown to me. 2. I understand that the cable from the antenna will come down the mast and be routed into a hole drilled into an outside wall. The equipment will be installed within the room that the outside penetration is made. 3. If I, for any reason, refuse the installation after contract signing I will be forfeiting the installation fee. I will also forfeit the installation fee if I refuse to cut tree branches that overhang my roof preventing the installation as the installers will describe to me. If the crew has to make a second trip to install your service for any reason not controlled by us, there will be an $85.00 service call fee. 4. If we are unable to install you due to our technical limitations, we will refund the installation fee you have paid. 5. I understand that I have entered into a legal and binding contract for the terms stated in the contract. 6. I understand that I will not own the equipment installed at my location. I further understand that I am responsible for returning that equipment in serviceable order to Argon Technologies. I also understand that I am responsible for maintaining homeowners insurance to provide coverage for the equipment while installed at my location. 7. I understand that service calls to repair or correct problems with my computer and or network are not covered by the service and will be billed on an hourly basis. 8. I have read, understood, and agree to the Wireless Contract signed by myself. I further understand that this Statement of Understanding does not change the requirements of the Wireless Contract. _________________________ ___________________ ____________________ Subscriber Date Phone Number Photocopy of Drivers license to be attached And still we have issues! ---------------------------------------------------------------------------- ---- WISPA Wants You! Join today! http://signup.wispa.org/ ---------------------------------------------------------------------------- ---- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/