Food good reason.  CentOS was not meant to be used as a networking device.

You can add uClinux and OpenWRT BMUs too...

Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373

“Success is not final, failure is not fatal: it is the courage to
continue that counts.”
--- Winston Churchill



On Tue, May 4, 2010 at 2:30 PM, Mark Nash - Lists <markl...@uwol.net> wrote:
> Powercode told us that they wouldn't support anything for the BMU but an
> Imagestream router...
>
> ----- Original Message -----
> From: "Josh Luthman" <j...@imaginenetworksllc.com>
> To: "WISPA General List" <wireless@wispa.org>
> Sent: Tuesday, May 04, 2010 11:17 AM
> Subject: Re: [WISPA] Powercode WAS: Overage thresholds and penalties
>
>
> Billing + scheduling = Quickbooks + Google Calendar
>
> Sales leads has several alternatives, not sure what you're looking for
> from Powercode unless it's to see where they all map out so you know
> where to put your next tower.
>
> Service packages/bandwidth/speeds/delinquency is my favorite part.
> This requires a BMU - CentOS works but I'd strongly recommend
> ImageStream.  Be sure to get a fast enough router.  Ask ImageStream
> what they suggest for your network load.
>
> Josh Luthman
> Office: 937-552-2340
> Direct: 937-552-2343
> 1100 Wayne St
> Suite 1337
> Troy, OH 45373
>
> “Success is not final, failure is not fatal: it is the courage to
> continue that counts.”
> --- Winston Churchill
>
>
>
> On Tue, May 4, 2010 at 2:13 PM, Mark Nash - Lists <markl...@uwol.net> wrote:
>> Yeah it wouldn't be a solution for me if it was just billing. Too
>> expensive. The value is (in theory and, IMHO, in practice) in the CRM,
>> install scheduling, service call scheduling, sales leads, service packages
>> tied to BMU, bandwidth throttling, auto speed limiter (different than
>> bandwidth throttling), customer portal and auto-disconnect.
>>
>> ----- Original Message -----
>> From: "Josh Luthman" <j...@imaginenetworksllc.com>
>> To: "WISPA General List" <wireless@wispa.org>
>> Sent: Tuesday, May 04, 2010 10:58 AM
>> Subject: Re: [WISPA] Powercode WAS: Overage thresholds and penalties
>>
>>
>> You can do just billing but that would be too expensive versus
>> Quickbooks in my opinion.
>>
>> At this time you can not do PPPOE but I've asked them to do this
>> several times. They're "looking in to it". 50% chance for it to
>> work. To me, from a network looking glass, it would be MUCH easier
>> then their current method.
>>
>> Currently they use iptables to redirect http/drop other traffic. The
>> best part is a customer can log in and see their balance/bandwidth
>> usage at any time and add their own cards/bank accounts. I don't want
>> to do this, but you can have them add their own computers' MACs and
>> such (this could lead to one account getting multiple neighbors if you
>> don't NAT your radios).
>>
>> Josh Luthman
>> Office: 937-552-2340
>> Direct: 937-552-2343
>> 1100 Wayne St
>> Suite 1337
>> Troy, OH 45373
>>
>> “Success is not final, failure is not fatal: it is the courage to
>> continue that counts.”
>> --- Winston Churchill
>>
>>
>>
>> On Tue, May 4, 2010 at 1:48 PM, Paul Gerstenberger <pa...@hrec.coop>
>> wrote:
>>> How does the PowerCode network management... work? I've already started
>>> down the Mikrotik PPPoE/Radius path, would it be interoperable?
>>>
>>> Is it a modular package? We do billing alongside the electric utility
>>> billing (which has it's pros and cons), but I'd really like something
>>> that
>>> could handle the CRM and Operations features listed on the PowerCode
>>> site.
>>>
>>> -Paul
>>>
>>> On May 2, 2010, at 2:56 PM, Josh Luthman wrote:
>>>
>>>> Did you guys change your redirect page very much? I changed it in two
>>>> ways. I made the reasons and fixes line up and make sense (because
>>>> removing
>>>> a virus would never update their account) and added the IP address at
>>>> the
>>>> bottom so I can simply add their new computer/router/etc to their
>>>> account
>>>> without having them go through Windows.
>>>>
>>>> Josh Luthman
>>>> Office: 937-552-2340
>>>> Direct: 937-552-2343
>>>> 1100 Wayne St
>>>> Suite 1337
>>>> Troy, OH 45373
>>>>
>>>> “Success is not final, failure is not fatal: it is the courage to
>>>> continue
>>>> that counts.”
>>>> --- Winston Churchill
>>>>
>>>>
>>>> On Fri, Apr 30, 2010 at 6:52 PM, Mark Nash - Lists
>>>> <markl...@uwol.net>wrote:
>>>>
>>>>> One thing that is saving us alot of time is dealing with delinquent
>>>>> accounts.
>>>>>
>>>>> Used to take about a couple hours each month to actually shut off CPEs
>>>>> for
>>>>> non-payment. Then each would have to call in, arrange for payment or
>>>>> make
>>>>> a
>>>>> credit card payment over the phone, bitch at the agent on the phone,
>>>>> etc.
>>>>>
>>>>> Now, with the combination of the Billing Server/BMU/Customer Portal,
>>>>> that
>>>>> activity has dropped to next-to-nothing. BMU redirects the "Delinquent"
>>>>> user's browser to a "delinquent" page and offers to connect them to the
>>>>> Customer Portal on the billing server. Customers can now re-activate
>>>>> themselves with their credit card, and don't have to go through the
>>>>> embarrassment of talking with someone at our office, and we don't have
>>>>> to
>>>>> deal with them either. And to boot, Powercode v9 now can automatically
>>>>> charge a "Reconnect Fee" to turn service back on.
>>>>>
>>>>> With shutoffs happening more rapidly and automatically, people are
>>>>> getting
>>>>> used to it and paying us more regularly. The usual suspects that seem
>>>>> to
>>>>> always be late are learning, too. It used to be that we could turn them
>>>>> back on until their "check came in the mail". Now we say, "I'm sorry,
>>>>> the
>>>>> system won't let you back on until I clear the late portion of the
>>>>> account".
>>>>> That's kinda true, too, because you can manually change the customer's
>>>>> status from "Delinquent" to "Active", and it will let them back on.
>>>>> Until
>>>>> 3am the next morning when the routine hits again to change the account
>>>>> BACK
>>>>> to "Delinquent". Poof!
>>>>>
>>>>> This "having to deal MORE with the people who AREN'T paying on time"
>>>>> used
>>>>> to
>>>>> really irk me. Now, with this system in place, I make about $250/mo
>>>>> from
>>>>> reconnect fees. Hardly have to deal with them at all, and money is
>>>>> coming
>>>>> in much more efficiently.
>>>>>
>>>>> BTW... Higher-end business clients have a HUGE grace period before they
>>>>> turn
>>>>> to "Delinquent". Didn't want those guys getting shut off just because
>>>>> the
>>>>> A/P clerk took a few days off and got behind on paying the bill!
>>>>>
>>>>>
>>>>> ----- Original Message -----
>>>>> From: "Josh Luthman" <j...@imaginenetworksllc.com>
>>>>> To: "WISPA General List" <wireless@wispa.org>
>>>>> Sent: Friday, April 30, 2010 3:39 PM
>>>>> Subject: Re: [WISPA] Powercode WAS: Overage thresholds and penalties
>>>>>
>>>>>
>>>>> Not sure if it deletes the account. I doubt it and hope it doesn't,
>>>>> though.
>>>>>
>>>>> On 4/30/10, Mark Nash - Lists <markl...@uwol.net> wrote:
>>>>>> OK, but at least, if the account was actually CREATED in Powercode, it
>>>>>> is
>>>>>> accounted for in the billing program and cleaned up (removed) when the
>>>>>> account is set to "Not Active"?
>>>>>>
>>>>>> That's a huge step in the right direction for cleaning up email
>>>>>> accounts.
>>>>>>
>>>>>> Since there's no cross-reference now, I have no way of knowing who
>>>>>> owns
>>>>>> hundreds of our email addresses. You get people putting in email
>>>>> accounts
>>>>>> without a first & last name that identifies the Powercode customer,
>>>>>> and
>>>>>> email addresses like just2d...@whatever.com.
>>>>>>
>>>>>> Currently, I just have a policy of removing accounts that have not
>>>>>> been
>>>>>> accessed in any way within the last 6 months (deleted about 120 the
>>>>>> other
>>>>>> day). We pay 3rd party host for email, and we give some away and take
>>>>>> in
>>>>>> about $1k/mo for hosted email. So cleaning up unused accounts for our
>>>>>> "provided-free" domains saves us $$.
>>>>>>
>>>>>> ----- Original Message -----
>>>>>> From: "Josh Luthman" <j...@imaginenetworksllc.com>
>>>>>> To: "WISPA General List" <wireless@wispa.org>
>>>>>> Sent: Friday, April 30, 2010 2:46 PM
>>>>>> Subject: Re: [WISPA] Powercode WAS: Overage thresholds and penalties
>>>>>>
>>>>>>
>>>>>> I see what you're getting at. I don't think the two tie together but
>>>>>> I've not looked at it that way. I made sure the account existed,
>>>>>> that's all. We don't chargew for email.
>>>>>>
>>>>>> On 4/30/10, Mark Nash - Lists <markl...@uwol.net> wrote:
>>>>>>> Does it actually count up the number of email addresses you have and
>>>>>>> put
>>>>>>> those on a billing line item, or account for them as part of a
>>>>>>> package?
>>>>>>>
>>>>>>> For instance... Customer is given 5 email addresses as a monthly
>>>>>>> service
>>>>>>> within their package called "Wireless Internet Service". Then we sell
>>>>>>> them
>>>>>>> 10 more "Email accounts" for a total of 15... Does Powercode bill
>>>>>>> from
>>>>>>> those
>>>>>>> email addresses? Are the actual email addresses tied to the "Package"
>>>>> or
>>>>>>> "Monthly Service"? Or are they just managed?
>>>>>>>
>>>>>>> Do my questions make sense to you?
>>>>>>>
>>>>>>> ----- Original Message -----
>>>>>>> From: "Josh Luthman" <j...@imaginenetworksllc.com>
>>>>>>> To: "WISPA General List" <wireless@wispa.org>
>>>>>>> Sent: Friday, April 30, 2010 2:24 PM
>>>>>>> Subject: Re: [WISPA] Powercode WAS: Overage thresholds and penalties
>>>>>>>
>>>>>>>
>>>>>>> That one VERY SMALL and ANNOYING bit...perfect.
>>>>>>>
>>>>>>> Email address is managed inside an account so you know who's it is
>>>>>>> (you can look an account up by it for example). Simply fill out the
>>>>>>> form and his submit. You can change their password for them if they
>>>>>>> forget it, too.
>>>>>>>
>>>>>>> On 4/30/10, Mark Nash - Lists <markl...@uwol.net> wrote:
>>>>>>>> Hey, I'm not using email integration.
>>>>>>>>
>>>>>>>> How's that working for you (the "changepassword on log in to new
>>>>>>>> Gmail
>>>>>>>> accounts" issue aside)?
>>>>>>>>
>>>>>>>> ----- Original Message -----
>>>>>>>> From: "Josh Luthman" <j...@imaginenetworksllc.com>
>>>>>>>> To: "WISPA General List" <wireless@wispa.org>
>>>>>>>> Sent: Friday, April 30, 2010 2:09 PM
>>>>>>>> Subject: Re: [WISPA] Powercode WAS: Overage thresholds and penalties
>>>>>>>>
>>>>>>>>
>>>>>>>> I agree it's overall positive but for the life of me I can't get
>>>>>>>> them
>>>>>>>> to add changepassword on log in to new Gmail accounts.
>>>>>>>>
>>>>>>>> Such a tiny thing and I keep mentioning it, but it's the "I'll have
>>>>>>>> to
>>>>>>>> ask ______" who has to ask someone else.
>>>>>>>>
>>>>>>>> On 4/30/10, Mark Nash - Lists <markl...@uwol.net> wrote:
>>>>>>>>> It's been love-hate.
>>>>>>>>>
>>>>>>>>> We've actually been using it since January 2008, for billing and
>>>>>>>>> scheduling,
>>>>>>>>> tracking leads, etc. We purchased the Imagestream Rebel router to
>>>>> work
>>>>>>>>> as
>>>>>>>>> the Bandwidth Manager Unit (BMU) later that year, but never put it
>>>>> into
>>>>>>>>> place. This was primarily because we didn't trust Powercode tech
>>>>>>>>> support
>>>>>>>>> to
>>>>>>>>> help us when we had a problem with it.
>>>>>>>>>
>>>>>>>>> Things were dicey & sketchy with Powercode for awhile. We think the
>>>>>>>>> tide
>>>>>>>>> has turned with the company, being bought out by Bertram Wireless.
>>>>>>>>> We
>>>>>>>>> like
>>>>>>>>> better what's going on with them now, and we have upgraded to their
>>>>>>>>> version
>>>>>>>>> 9 with a substantial increase in monthly cost. We did this because
>>>>>>>>> we
>>>>>>>>> wanted the bandwidth management integrated with our billing
>>>>>>>>> platform,
>>>>>>>>> so
>>>>>>>>> that a low-cost customer service agent could pretty much help a
>>>>>>>>> customer
>>>>>>>>> with whatever their needs were. We felt that it was time to "make
>>>>>>>>> or
>>>>>>>>> break"
>>>>>>>>> with Powercode, or switch to another platform (painful but maybe
>>>>>>>>> necessary).
>>>>>>>>>
>>>>>>>>> Powercode, the company, has been working well with us to resolve
>>>>>>>>> our
>>>>>>>>> problems. They seem to care about having our business more than
>>>>>>>>> they
>>>>>>>>> used
>>>>>>>>> to, as they are responding to us and addressing our concerns. In
>>>>> fact,
>>>>>>>>> the
>>>>>>>>> other day, I requested a new feature...seemed like a simple one but
>>>>>>>>> most
>>>>>>>>> times feature requests fall on deaf ears. Powercode has built-in
>>>>>>>>> troubleshooting utilities like ping-flood (web-interfaced billing
>>>>>>>>> server
>>>>>>>>> initiates the command and the BMU runs it and reports back the
>>>>>>>>> results
>>>>>>>>> to
>>>>>>>>> the billing server then back to your web browser). Well, I wanted
>>>>>>>>> those
>>>>>>>>> results to be logged in the customer account (PC has EXTENSIVE
>>>>>>>>> logging).
>>>>>>>>> A
>>>>>>>>> week later, that feature was released on an update. Now, whenever
>>>>>>>>> any
>>>>>>>>> customer service agent runs a troubleshooting utility in Powercode,
>>>>>>>>> it
>>>>>>>>> is
>>>>>>>>> logged on the customer account and stored forever. So, we
>>>>>>>>> immediately
>>>>>>>>> began
>>>>>>>>> having our installers running their tests from within Powercode
>>>>>>>>> before
>>>>>>>>> they
>>>>>>>>> leave the install. Now we have 3 tests logged for initial
>>>>>>>>> performance
>>>>>>>>> of
>>>>>>>>> the connection. Anyway... pretty good turn-around on my request.
>>>>>>>>>
>>>>>>>>> I was at a turning point a few months ago, sending out an email to
>>>>>>>>> everyone
>>>>>>>>> to begin searching for a new OSS because we weren't 100% on our
>>>>>>>>> features.
>>>>>>>>> Being 100% on features, I felt, will save us about .5 FTE. If we
>>>>>>>>> aren't
>>>>>>>>> there, and are paying the high price of v9 Powercode...not worth
>>>>>>>>> it.
>>>>>>>>>
>>>>>>>>> They're working with us and I hope to be 100% in a week or so.
>>>>>>>>> Their
>>>>>>>>> new
>>>>>>>>> pricing has good economy of scale, too...affordable from day
>>>>>>>>> one...expensive
>>>>>>>>> in numbers but advanced features will save you people time at this
>>>>>>>>> point.
>>>>>>>>>
>>>>>>>>> All-in-all, still I think it has been a positive adventure with
>>>>>>>>> Powercode.
>>>>>>>>> I'm glad the product has a better managed company behind it now.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> ----- Original Message -----
>>>>>>>>> From: "Mark Dueck" <m...@netking.bz>
>>>>>>>>> To: <wireless@wispa.org>
>>>>>>>>> Sent: Friday, April 30, 2010 12:50 PM
>>>>>>>>> Subject: Re: [WISPA] Overage thresholds and penalties
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>> How is your experience with Powercode? I once considered putting
>>>>>>>>>> in
>>>>>>>>>> Powercode, but it looked to be a little used product, so decided
>>>>>>>>>> against
>>>>>>>>>> it.
>>>>>>>>>>
>>>>>>>>>> On 04/30/2010 10:24 AM, Mark Nash - Lists wrote:
>>>>>>>>>>> We use Powercode to shape bandwidth and to track bandwidth usage,
>>>>> and
>>>>>>>>>>> when
>>>>>>>>>>> the customer goes over the limit, they are throttled down very
>>>>>>>>>>> hard,
>>>>>>>>>>> like
>>>>>>>>>>> 64k. Powercode has a Customer Portal feature that lets them login
>>>>>>>>>>> and
>>>>>>>>>>> check
>>>>>>>>>>> their usage any time they want. Also, they can set up daily
>>>>>>>>>>> emails
>>>>>>>>>>> from
>>>>>>>>>>> their Portal so that they can get an email each day about their
>>>>>>>>>>> monthly
>>>>>>>>>>> usage. We have about 20 customers that do this.
>>>>>>>>>>>
>>>>>>>>>>> Took us a while to get the Powercode system to work, and it's
>>>>>>>>>>> still
>>>>>>>>>>> not
>>>>>>>>>>> 100%, but I would say that putting in these usage thresholds and
>>>>>>>>>>> tracking
>>>>>>>>>>> has helped us identify who our heavy users are and to deal with
>>>>>>>>>>> them
>>>>>>>>>>> appropriately. Doing this has generated about $500/mo in
>>>>>>>>>>> additional
>>>>>>>>>>> revenue
>>>>>>>>>>> as customers move up to higher speed packages with higher monthly
>>>>>>>>>>> limits.
>>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>> --------------------------------------------------------------------------------
>>>>>>>>>> WISPA Wants You! Join today!
>>>>>>>>>> http://signup.wispa.org/
>>>>>>>>>>
>>>>> --------------------------------------------------------------------------------
>>>>>>>>>>
>>>>>>>>>> WISPA Wireless List: wireless@wispa.org
>>>>>>>>>>
>>>>>>>>>> Subscribe/Unsubscribe:
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>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>> --------------------------------------------------------------------------------
>>>>>>>>> WISPA Wants You! Join today!
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>>>>> --------------------------------------------------------------------------------
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>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>> Josh Luthman
>>>>>>>> Office: 937-552-2340
>>>>>>>> Direct: 937-552-2343
>>>>>>>> 1100 Wayne St
>>>>>>>> Suite 1337
>>>>>>>> Troy, OH 45373
>>>>>>>>
>>>>>>>> “Success is not final, failure is not fatal: it is the courage to
>>>>>>>> continue that counts.”
>>>>>>>> --- Winston Churchill
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>> --------------------------------------------------------------------------------
>>>>>>>> WISPA Wants You! Join today!
>>>>>>>> http://signup.wispa.org/
>>>>>>>>
>>>>> --------------------------------------------------------------------------------
>>>>>>>>
>>>>>>>> WISPA Wireless List: wireless@wispa.org
>>>>>>>>
>>>>>>>> Subscribe/Unsubscribe:
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>>>>>>>>
>>>>>>>> Archives: http://lists.wispa.org/pipermail/wireless/
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>> --------------------------------------------------------------------------------
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>>>>>>>>
>>>>>>>> WISPA Wireless List: wireless@wispa.org
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>>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>> Josh Luthman
>>>>>>> Office: 937-552-2340
>>>>>>> Direct: 937-552-2343
>>>>>>> 1100 Wayne St
>>>>>>> Suite 1337
>>>>>>> Troy, OH 45373
>>>>>>>
>>>>>>> “Success is not final, failure is not fatal: it is the courage to
>>>>>>> continue that counts.”
>>>>>>> --- Winston Churchill
>>>>>>>
>>>>>>>
>>>>>>>
>>>>> --------------------------------------------------------------------------------
>>>>>>> WISPA Wants You! Join today!
>>>>>>> http://signup.wispa.org/
>>>>>>>
>>>>> --------------------------------------------------------------------------------
>>>>>>>
>>>>>>> WISPA Wireless List: wireless@wispa.org
>>>>>>>
>>>>>>> Subscribe/Unsubscribe:
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>>>>>>>
>>>>>>> Archives: http://lists.wispa.org/pipermail/wireless/
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>> --------------------------------------------------------------------------------
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>>>>>>>
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>>>>>>>
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>>>>>>>
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>>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>> Josh Luthman
>>>>>> Office: 937-552-2340
>>>>>> Direct: 937-552-2343
>>>>>> 1100 Wayne St
>>>>>> Suite 1337
>>>>>> Troy, OH 45373
>>>>>>
>>>>>> “Success is not final, failure is not fatal: it is the courage to
>>>>>> continue that counts.”
>>>>>> --- Winston Churchill
>>>>>>
>>>>>>
>>>>>>
>>>>> --------------------------------------------------------------------------------
>>>>>> WISPA Wants You! Join today!
>>>>>> http://signup.wispa.org/
>>>>>>
>>>>> --------------------------------------------------------------------------------
>>>>>>
>>>>>> WISPA Wireless List: wireless@wispa.org
>>>>>>
>>>>>> Subscribe/Unsubscribe:
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>>>>>>
>>>>>> Archives: http://lists.wispa.org/pipermail/wireless/
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>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>> --------------------------------------------------------------------------------
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>>>>>>
>>>>>
>>>>>
>>>>> --
>>>>> Josh Luthman
>>>>> Office: 937-552-2340
>>>>> Direct: 937-552-2343
>>>>> 1100 Wayne St
>>>>> Suite 1337
>>>>> Troy, OH 45373
>>>>>
>>>>> “Success is not final, failure is not fatal: it is the courage to
>>>>> continue that counts.”
>>>>> --- Winston Churchill
>>>>>
>>>>>
>>>>>
>>>>> --------------------------------------------------------------------------------
>>>>> WISPA Wants You! Join today!
>>>>> http://signup.wispa.org/
>>>>>
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>>>>>
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>>>>>
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