Food good reason. CentOS was not meant to be used as a networking device. You can add uClinux and OpenWRT BMUs too...
Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 “Success is not final, failure is not fatal: it is the courage to continue that counts.” --- Winston Churchill On Tue, May 4, 2010 at 2:30 PM, Mark Nash - Lists <markl...@uwol.net> wrote: > Powercode told us that they wouldn't support anything for the BMU but an > Imagestream router... > > ----- Original Message ----- > From: "Josh Luthman" <j...@imaginenetworksllc.com> > To: "WISPA General List" <wireless@wispa.org> > Sent: Tuesday, May 04, 2010 11:17 AM > Subject: Re: [WISPA] Powercode WAS: Overage thresholds and penalties > > > Billing + scheduling = Quickbooks + Google Calendar > > Sales leads has several alternatives, not sure what you're looking for > from Powercode unless it's to see where they all map out so you know > where to put your next tower. > > Service packages/bandwidth/speeds/delinquency is my favorite part. > This requires a BMU - CentOS works but I'd strongly recommend > ImageStream. Be sure to get a fast enough router. Ask ImageStream > what they suggest for your network load. > > Josh Luthman > Office: 937-552-2340 > Direct: 937-552-2343 > 1100 Wayne St > Suite 1337 > Troy, OH 45373 > > “Success is not final, failure is not fatal: it is the courage to > continue that counts.” > --- Winston Churchill > > > > On Tue, May 4, 2010 at 2:13 PM, Mark Nash - Lists <markl...@uwol.net> wrote: >> Yeah it wouldn't be a solution for me if it was just billing. Too >> expensive. The value is (in theory and, IMHO, in practice) in the CRM, >> install scheduling, service call scheduling, sales leads, service packages >> tied to BMU, bandwidth throttling, auto speed limiter (different than >> bandwidth throttling), customer portal and auto-disconnect. >> >> ----- Original Message ----- >> From: "Josh Luthman" <j...@imaginenetworksllc.com> >> To: "WISPA General List" <wireless@wispa.org> >> Sent: Tuesday, May 04, 2010 10:58 AM >> Subject: Re: [WISPA] Powercode WAS: Overage thresholds and penalties >> >> >> You can do just billing but that would be too expensive versus >> Quickbooks in my opinion. >> >> At this time you can not do PPPOE but I've asked them to do this >> several times. They're "looking in to it". 50% chance for it to >> work. To me, from a network looking glass, it would be MUCH easier >> then their current method. >> >> Currently they use iptables to redirect http/drop other traffic. The >> best part is a customer can log in and see their balance/bandwidth >> usage at any time and add their own cards/bank accounts. I don't want >> to do this, but you can have them add their own computers' MACs and >> such (this could lead to one account getting multiple neighbors if you >> don't NAT your radios). >> >> Josh Luthman >> Office: 937-552-2340 >> Direct: 937-552-2343 >> 1100 Wayne St >> Suite 1337 >> Troy, OH 45373 >> >> “Success is not final, failure is not fatal: it is the courage to >> continue that counts.” >> --- Winston Churchill >> >> >> >> On Tue, May 4, 2010 at 1:48 PM, Paul Gerstenberger <pa...@hrec.coop> >> wrote: >>> How does the PowerCode network management... work? I've already started >>> down the Mikrotik PPPoE/Radius path, would it be interoperable? >>> >>> Is it a modular package? We do billing alongside the electric utility >>> billing (which has it's pros and cons), but I'd really like something >>> that >>> could handle the CRM and Operations features listed on the PowerCode >>> site. >>> >>> -Paul >>> >>> On May 2, 2010, at 2:56 PM, Josh Luthman wrote: >>> >>>> Did you guys change your redirect page very much? I changed it in two >>>> ways. I made the reasons and fixes line up and make sense (because >>>> removing >>>> a virus would never update their account) and added the IP address at >>>> the >>>> bottom so I can simply add their new computer/router/etc to their >>>> account >>>> without having them go through Windows. >>>> >>>> Josh Luthman >>>> Office: 937-552-2340 >>>> Direct: 937-552-2343 >>>> 1100 Wayne St >>>> Suite 1337 >>>> Troy, OH 45373 >>>> >>>> “Success is not final, failure is not fatal: it is the courage to >>>> continue >>>> that counts.” >>>> --- Winston Churchill >>>> >>>> >>>> On Fri, Apr 30, 2010 at 6:52 PM, Mark Nash - Lists >>>> <markl...@uwol.net>wrote: >>>> >>>>> One thing that is saving us alot of time is dealing with delinquent >>>>> accounts. >>>>> >>>>> Used to take about a couple hours each month to actually shut off CPEs >>>>> for >>>>> non-payment. Then each would have to call in, arrange for payment or >>>>> make >>>>> a >>>>> credit card payment over the phone, bitch at the agent on the phone, >>>>> etc. >>>>> >>>>> Now, with the combination of the Billing Server/BMU/Customer Portal, >>>>> that >>>>> activity has dropped to next-to-nothing. BMU redirects the "Delinquent" >>>>> user's browser to a "delinquent" page and offers to connect them to the >>>>> Customer Portal on the billing server. Customers can now re-activate >>>>> themselves with their credit card, and don't have to go through the >>>>> embarrassment of talking with someone at our office, and we don't have >>>>> to >>>>> deal with them either. And to boot, Powercode v9 now can automatically >>>>> charge a "Reconnect Fee" to turn service back on. >>>>> >>>>> With shutoffs happening more rapidly and automatically, people are >>>>> getting >>>>> used to it and paying us more regularly. The usual suspects that seem >>>>> to >>>>> always be late are learning, too. It used to be that we could turn them >>>>> back on until their "check came in the mail". Now we say, "I'm sorry, >>>>> the >>>>> system won't let you back on until I clear the late portion of the >>>>> account". >>>>> That's kinda true, too, because you can manually change the customer's >>>>> status from "Delinquent" to "Active", and it will let them back on. >>>>> Until >>>>> 3am the next morning when the routine hits again to change the account >>>>> BACK >>>>> to "Delinquent". Poof! >>>>> >>>>> This "having to deal MORE with the people who AREN'T paying on time" >>>>> used >>>>> to >>>>> really irk me. Now, with this system in place, I make about $250/mo >>>>> from >>>>> reconnect fees. Hardly have to deal with them at all, and money is >>>>> coming >>>>> in much more efficiently. >>>>> >>>>> BTW... Higher-end business clients have a HUGE grace period before they >>>>> turn >>>>> to "Delinquent". Didn't want those guys getting shut off just because >>>>> the >>>>> A/P clerk took a few days off and got behind on paying the bill! >>>>> >>>>> >>>>> ----- Original Message ----- >>>>> From: "Josh Luthman" <j...@imaginenetworksllc.com> >>>>> To: "WISPA General List" <wireless@wispa.org> >>>>> Sent: Friday, April 30, 2010 3:39 PM >>>>> Subject: Re: [WISPA] Powercode WAS: Overage thresholds and penalties >>>>> >>>>> >>>>> Not sure if it deletes the account. I doubt it and hope it doesn't, >>>>> though. >>>>> >>>>> On 4/30/10, Mark Nash - Lists <markl...@uwol.net> wrote: >>>>>> OK, but at least, if the account was actually CREATED in Powercode, it >>>>>> is >>>>>> accounted for in the billing program and cleaned up (removed) when the >>>>>> account is set to "Not Active"? >>>>>> >>>>>> That's a huge step in the right direction for cleaning up email >>>>>> accounts. >>>>>> >>>>>> Since there's no cross-reference now, I have no way of knowing who >>>>>> owns >>>>>> hundreds of our email addresses. You get people putting in email >>>>> accounts >>>>>> without a first & last name that identifies the Powercode customer, >>>>>> and >>>>>> email addresses like just2d...@whatever.com. >>>>>> >>>>>> Currently, I just have a policy of removing accounts that have not >>>>>> been >>>>>> accessed in any way within the last 6 months (deleted about 120 the >>>>>> other >>>>>> day). We pay 3rd party host for email, and we give some away and take >>>>>> in >>>>>> about $1k/mo for hosted email. So cleaning up unused accounts for our >>>>>> "provided-free" domains saves us $$. >>>>>> >>>>>> ----- Original Message ----- >>>>>> From: "Josh Luthman" <j...@imaginenetworksllc.com> >>>>>> To: "WISPA General List" <wireless@wispa.org> >>>>>> Sent: Friday, April 30, 2010 2:46 PM >>>>>> Subject: Re: [WISPA] Powercode WAS: Overage thresholds and penalties >>>>>> >>>>>> >>>>>> I see what you're getting at. I don't think the two tie together but >>>>>> I've not looked at it that way. I made sure the account existed, >>>>>> that's all. We don't chargew for email. >>>>>> >>>>>> On 4/30/10, Mark Nash - Lists <markl...@uwol.net> wrote: >>>>>>> Does it actually count up the number of email addresses you have and >>>>>>> put >>>>>>> those on a billing line item, or account for them as part of a >>>>>>> package? >>>>>>> >>>>>>> For instance... Customer is given 5 email addresses as a monthly >>>>>>> service >>>>>>> within their package called "Wireless Internet Service". Then we sell >>>>>>> them >>>>>>> 10 more "Email accounts" for a total of 15... Does Powercode bill >>>>>>> from >>>>>>> those >>>>>>> email addresses? Are the actual email addresses tied to the "Package" >>>>> or >>>>>>> "Monthly Service"? Or are they just managed? >>>>>>> >>>>>>> Do my questions make sense to you? >>>>>>> >>>>>>> ----- Original Message ----- >>>>>>> From: "Josh Luthman" <j...@imaginenetworksllc.com> >>>>>>> To: "WISPA General List" <wireless@wispa.org> >>>>>>> Sent: Friday, April 30, 2010 2:24 PM >>>>>>> Subject: Re: [WISPA] Powercode WAS: Overage thresholds and penalties >>>>>>> >>>>>>> >>>>>>> That one VERY SMALL and ANNOYING bit...perfect. >>>>>>> >>>>>>> Email address is managed inside an account so you know who's it is >>>>>>> (you can look an account up by it for example). Simply fill out the >>>>>>> form and his submit. You can change their password for them if they >>>>>>> forget it, too. >>>>>>> >>>>>>> On 4/30/10, Mark Nash - Lists <markl...@uwol.net> wrote: >>>>>>>> Hey, I'm not using email integration. >>>>>>>> >>>>>>>> How's that working for you (the "changepassword on log in to new >>>>>>>> Gmail >>>>>>>> accounts" issue aside)? >>>>>>>> >>>>>>>> ----- Original Message ----- >>>>>>>> From: "Josh Luthman" <j...@imaginenetworksllc.com> >>>>>>>> To: "WISPA General List" <wireless@wispa.org> >>>>>>>> Sent: Friday, April 30, 2010 2:09 PM >>>>>>>> Subject: Re: [WISPA] Powercode WAS: Overage thresholds and penalties >>>>>>>> >>>>>>>> >>>>>>>> I agree it's overall positive but for the life of me I can't get >>>>>>>> them >>>>>>>> to add changepassword on log in to new Gmail accounts. >>>>>>>> >>>>>>>> Such a tiny thing and I keep mentioning it, but it's the "I'll have >>>>>>>> to >>>>>>>> ask ______" who has to ask someone else. >>>>>>>> >>>>>>>> On 4/30/10, Mark Nash - Lists <markl...@uwol.net> wrote: >>>>>>>>> It's been love-hate. >>>>>>>>> >>>>>>>>> We've actually been using it since January 2008, for billing and >>>>>>>>> scheduling, >>>>>>>>> tracking leads, etc. We purchased the Imagestream Rebel router to >>>>> work >>>>>>>>> as >>>>>>>>> the Bandwidth Manager Unit (BMU) later that year, but never put it >>>>> into >>>>>>>>> place. This was primarily because we didn't trust Powercode tech >>>>>>>>> support >>>>>>>>> to >>>>>>>>> help us when we had a problem with it. >>>>>>>>> >>>>>>>>> Things were dicey & sketchy with Powercode for awhile. We think the >>>>>>>>> tide >>>>>>>>> has turned with the company, being bought out by Bertram Wireless. >>>>>>>>> We >>>>>>>>> like >>>>>>>>> better what's going on with them now, and we have upgraded to their >>>>>>>>> version >>>>>>>>> 9 with a substantial increase in monthly cost. We did this because >>>>>>>>> we >>>>>>>>> wanted the bandwidth management integrated with our billing >>>>>>>>> platform, >>>>>>>>> so >>>>>>>>> that a low-cost customer service agent could pretty much help a >>>>>>>>> customer >>>>>>>>> with whatever their needs were. We felt that it was time to "make >>>>>>>>> or >>>>>>>>> break" >>>>>>>>> with Powercode, or switch to another platform (painful but maybe >>>>>>>>> necessary). >>>>>>>>> >>>>>>>>> Powercode, the company, has been working well with us to resolve >>>>>>>>> our >>>>>>>>> problems. They seem to care about having our business more than >>>>>>>>> they >>>>>>>>> used >>>>>>>>> to, as they are responding to us and addressing our concerns. In >>>>> fact, >>>>>>>>> the >>>>>>>>> other day, I requested a new feature...seemed like a simple one but >>>>>>>>> most >>>>>>>>> times feature requests fall on deaf ears. Powercode has built-in >>>>>>>>> troubleshooting utilities like ping-flood (web-interfaced billing >>>>>>>>> server >>>>>>>>> initiates the command and the BMU runs it and reports back the >>>>>>>>> results >>>>>>>>> to >>>>>>>>> the billing server then back to your web browser). Well, I wanted >>>>>>>>> those >>>>>>>>> results to be logged in the customer account (PC has EXTENSIVE >>>>>>>>> logging). >>>>>>>>> A >>>>>>>>> week later, that feature was released on an update. Now, whenever >>>>>>>>> any >>>>>>>>> customer service agent runs a troubleshooting utility in Powercode, >>>>>>>>> it >>>>>>>>> is >>>>>>>>> logged on the customer account and stored forever. So, we >>>>>>>>> immediately >>>>>>>>> began >>>>>>>>> having our installers running their tests from within Powercode >>>>>>>>> before >>>>>>>>> they >>>>>>>>> leave the install. Now we have 3 tests logged for initial >>>>>>>>> performance >>>>>>>>> of >>>>>>>>> the connection. Anyway... pretty good turn-around on my request. >>>>>>>>> >>>>>>>>> I was at a turning point a few months ago, sending out an email to >>>>>>>>> everyone >>>>>>>>> to begin searching for a new OSS because we weren't 100% on our >>>>>>>>> features. >>>>>>>>> Being 100% on features, I felt, will save us about .5 FTE. If we >>>>>>>>> aren't >>>>>>>>> there, and are paying the high price of v9 Powercode...not worth >>>>>>>>> it. >>>>>>>>> >>>>>>>>> They're working with us and I hope to be 100% in a week or so. >>>>>>>>> Their >>>>>>>>> new >>>>>>>>> pricing has good economy of scale, too...affordable from day >>>>>>>>> one...expensive >>>>>>>>> in numbers but advanced features will save you people time at this >>>>>>>>> point. >>>>>>>>> >>>>>>>>> All-in-all, still I think it has been a positive adventure with >>>>>>>>> Powercode. >>>>>>>>> I'm glad the product has a better managed company behind it now. >>>>>>>>> >>>>>>>>> >>>>>>>>> ----- Original Message ----- >>>>>>>>> From: "Mark Dueck" <m...@netking.bz> >>>>>>>>> To: <wireless@wispa.org> >>>>>>>>> Sent: Friday, April 30, 2010 12:50 PM >>>>>>>>> Subject: Re: [WISPA] Overage thresholds and penalties >>>>>>>>> >>>>>>>>> >>>>>>>>>> How is your experience with Powercode? I once considered putting >>>>>>>>>> in >>>>>>>>>> Powercode, but it looked to be a little used product, so decided >>>>>>>>>> against >>>>>>>>>> it. >>>>>>>>>> >>>>>>>>>> On 04/30/2010 10:24 AM, Mark Nash - Lists wrote: >>>>>>>>>>> We use Powercode to shape bandwidth and to track bandwidth usage, >>>>> and >>>>>>>>>>> when >>>>>>>>>>> the customer goes over the limit, they are throttled down very >>>>>>>>>>> hard, >>>>>>>>>>> like >>>>>>>>>>> 64k. Powercode has a Customer Portal feature that lets them login >>>>>>>>>>> and >>>>>>>>>>> check >>>>>>>>>>> their usage any time they want. Also, they can set up daily >>>>>>>>>>> emails >>>>>>>>>>> from >>>>>>>>>>> their Portal so that they can get an email each day about their >>>>>>>>>>> monthly >>>>>>>>>>> usage. We have about 20 customers that do this. >>>>>>>>>>> >>>>>>>>>>> Took us a while to get the Powercode system to work, and it's >>>>>>>>>>> still >>>>>>>>>>> not >>>>>>>>>>> 100%, but I would say that putting in these usage thresholds and >>>>>>>>>>> tracking >>>>>>>>>>> has helped us identify who our heavy users are and to deal with >>>>>>>>>>> them >>>>>>>>>>> appropriately. Doing this has generated about $500/mo in >>>>>>>>>>> additional >>>>>>>>>>> revenue >>>>>>>>>>> as customers move up to higher speed packages with higher monthly >>>>>>>>>>> limits. >>>>>>>>>>> >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> >>>>> -------------------------------------------------------------------------------- >>>>>>>>>> WISPA Wants You! Join today! >>>>>>>>>> http://signup.wispa.org/ >>>>>>>>>> >>>>> -------------------------------------------------------------------------------- >>>>>>>>>> >>>>>>>>>> WISPA Wireless List: wireless@wispa.org >>>>>>>>>> >>>>>>>>>> Subscribe/Unsubscribe: >>>>>>>>>> http://lists.wispa.org/mailman/listinfo/wireless >>>>>>>>>> >>>>>>>>>> Archives: http://lists.wispa.org/pipermail/wireless/ >>>>>>>>>> >>>>>>>>> >>>>>>>>> >>>>>>>>> >>>>>>>>> >>>>>>>>> >>>>> -------------------------------------------------------------------------------- >>>>>>>>> WISPA Wants You! Join today! >>>>>>>>> http://signup.wispa.org/ >>>>>>>>> >>>>> -------------------------------------------------------------------------------- >>>>>>>>> >>>>>>>>> WISPA Wireless List: wireless@wispa.org >>>>>>>>> >>>>>>>>> Subscribe/Unsubscribe: >>>>>>>>> http://lists.wispa.org/mailman/listinfo/wireless >>>>>>>>> >>>>>>>>> Archives: http://lists.wispa.org/pipermail/wireless/ >>>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> -- >>>>>>>> Josh Luthman >>>>>>>> Office: 937-552-2340 >>>>>>>> Direct: 937-552-2343 >>>>>>>> 1100 Wayne St >>>>>>>> Suite 1337 >>>>>>>> Troy, OH 45373 >>>>>>>> >>>>>>>> “Success is not final, failure is not fatal: it is the courage to >>>>>>>> continue that counts.” >>>>>>>> --- Winston Churchill >>>>>>>> >>>>>>>> >>>>>>>> >>>>> -------------------------------------------------------------------------------- >>>>>>>> WISPA Wants You! Join today! >>>>>>>> http://signup.wispa.org/ >>>>>>>> >>>>> -------------------------------------------------------------------------------- >>>>>>>> >>>>>>>> WISPA Wireless List: wireless@wispa.org >>>>>>>> >>>>>>>> Subscribe/Unsubscribe: >>>>>>>> http://lists.wispa.org/mailman/listinfo/wireless >>>>>>>> >>>>>>>> Archives: http://lists.wispa.org/pipermail/wireless/ >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>> -------------------------------------------------------------------------------- >>>>>>>> WISPA Wants You! Join today! >>>>>>>> http://signup.wispa.org/ >>>>>>>> >>>>> -------------------------------------------------------------------------------- >>>>>>>> >>>>>>>> WISPA Wireless List: wireless@wispa.org >>>>>>>> >>>>>>>> Subscribe/Unsubscribe: >>>>>>>> http://lists.wispa.org/mailman/listinfo/wireless >>>>>>>> >>>>>>>> Archives: http://lists.wispa.org/pipermail/wireless/ >>>>>>>> >>>>>>> >>>>>>> >>>>>>> -- >>>>>>> Josh Luthman >>>>>>> Office: 937-552-2340 >>>>>>> Direct: 937-552-2343 >>>>>>> 1100 Wayne St >>>>>>> Suite 1337 >>>>>>> Troy, OH 45373 >>>>>>> >>>>>>> “Success is not final, failure is not fatal: it is the courage to >>>>>>> continue that counts.” >>>>>>> --- Winston Churchill >>>>>>> >>>>>>> >>>>>>> >>>>> -------------------------------------------------------------------------------- >>>>>>> WISPA Wants You! Join today! >>>>>>> http://signup.wispa.org/ >>>>>>> >>>>> -------------------------------------------------------------------------------- >>>>>>> >>>>>>> WISPA Wireless List: wireless@wispa.org >>>>>>> >>>>>>> Subscribe/Unsubscribe: >>>>>>> http://lists.wispa.org/mailman/listinfo/wireless >>>>>>> >>>>>>> Archives: http://lists.wispa.org/pipermail/wireless/ >>>>>>> >>>>>>> >>>>>>> >>>>>>> >>>>>>> >>>>> -------------------------------------------------------------------------------- >>>>>>> WISPA Wants You! Join today! >>>>>>> http://signup.wispa.org/ >>>>>>> >>>>> -------------------------------------------------------------------------------- >>>>>>> >>>>>>> WISPA Wireless List: wireless@wispa.org >>>>>>> >>>>>>> Subscribe/Unsubscribe: >>>>>>> http://lists.wispa.org/mailman/listinfo/wireless >>>>>>> >>>>>>> Archives: http://lists.wispa.org/pipermail/wireless/ >>>>>>> >>>>>> >>>>>> >>>>>> -- >>>>>> Josh Luthman >>>>>> Office: 937-552-2340 >>>>>> Direct: 937-552-2343 >>>>>> 1100 Wayne St >>>>>> Suite 1337 >>>>>> Troy, OH 45373 >>>>>> >>>>>> “Success is not final, failure is not fatal: it is the courage to >>>>>> continue that counts.” >>>>>> --- Winston Churchill >>>>>> >>>>>> >>>>>> >>>>> -------------------------------------------------------------------------------- >>>>>> WISPA Wants You! Join today! >>>>>> http://signup.wispa.org/ >>>>>> >>>>> -------------------------------------------------------------------------------- >>>>>> >>>>>> WISPA Wireless List: wireless@wispa.org >>>>>> >>>>>> Subscribe/Unsubscribe: >>>>>> http://lists.wispa.org/mailman/listinfo/wireless >>>>>> >>>>>> Archives: http://lists.wispa.org/pipermail/wireless/ >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> >>>>> -------------------------------------------------------------------------------- >>>>>> WISPA Wants You! Join today! >>>>>> http://signup.wispa.org/ >>>>>> >>>>> -------------------------------------------------------------------------------- >>>>>> >>>>>> WISPA Wireless List: wireless@wispa.org >>>>>> >>>>>> Subscribe/Unsubscribe: >>>>>> http://lists.wispa.org/mailman/listinfo/wireless >>>>>> >>>>>> Archives: http://lists.wispa.org/pipermail/wireless/ >>>>>> >>>>> >>>>> >>>>> -- >>>>> Josh Luthman >>>>> Office: 937-552-2340 >>>>> Direct: 937-552-2343 >>>>> 1100 Wayne St >>>>> Suite 1337 >>>>> Troy, OH 45373 >>>>> >>>>> “Success is not final, failure is not fatal: it is the courage to >>>>> continue that counts.” >>>>> --- Winston Churchill >>>>> >>>>> >>>>> >>>>> -------------------------------------------------------------------------------- >>>>> WISPA Wants You! 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