Hi Paul, Freeside is supposedly set up very well to do VOIP rating and billing. There are several very large VOIP operations that use it for their billing right now, and although I have not set it up, all of the facilities are there to tie it in.
As far as documentation, yeah, it is very sparse. I don't think that it is necessarily to "get" people to pay for support, I think it is more like they don't have people on staff to write documentation. They basically do support and write code. The wiki has gotten better, but it is still a far cry from being comprehensive. If you have access to some linux/perl/sql people, you can probably get it installed. I actually got Freeside installed and running on a machine back in 2002. I think it took me a full week of messing around to get it installed. When I finally did get it running, I messed around with it for a month, and then took the hard drive out of the machine and put it on a shelf. I think it is still around here somewhere. It is a trophy - like the first time I solved a Rubiks Cube and I put it on the shelf for a month afterward. While I am sure that my sysadmin and I could get it installed and running, we leave that to the Freeside support crew because they can do it easier and know how to fix most of the issues that come up. Freeside is kind of like the billing version of Mikrotik. It is complicated and has a relatively steep learning curve, but there is good available commercial support for it, and because it is open source it can be modified to do just about anything. Matt Larsen vistabeam.com On 5/12/2010 4:17 AM, Paul Hendry wrote: > Hey Matt, > > I'm just about to start looking at Freeside for automating VoIP rating > and billing. Have you had any joy with that? Only problem with Freeside I've > seen so far is the lack of documentation which I'm guessing is on purpose to > get you to pay for support. > > Many thanks, > > Paul. > > -----Original Message----- > From: Matt Larsen - Lists [mailto:li...@manageisp.com] > Sent: 11 May 2010 21:07 > To: WISPA General List > Subject: Re: [WISPA] Call Tracking / Customer management software > > We use Freeside with integrated RT Ticket System. The next upgrade of > Freeside (we are planning on implementing it next month) is also > supposed to include a calendar that is tied to RT. > > This has worked very well for us, although Freeside has a few wonks that > have to be dealt with on occasion. > > All of this software is open source, so you don't pay for the licensing, > but you will probably have to pay someone for support unless you have > access to some Linux/SQL/perl gurus. If you do have access to some > coding talent, it is easy to add more functionality and features to > Freeside. We have added business reporting dashboards, bandwidth > control exports, integration with Xymon for customer monitoring and > integration with Asterisk to do robo-calls to customers who are late > paying their bills or have gone off line and may need technical > support. That kind of stuff isn't happening with Powercode. > > Matt Larsen > vistabeam.com > > > On 5/11/2010 1:59 PM, D. Ryan Spott wrote: > >> Yeah, I was gonna say. I looked at, and even entered my subs into powercode >> at one point last summer... happily thinking "this system is gonna rock!" >> and then I found out that I only get 1/2 of the features that were >> advertised. :( >> >> I ended up not going with them. >> >> ryan >> >> On Tue, May 11, 2010 at 12:55 PM, Mark Nash - Lists<markl...@uwol.net>wrote: >> >> >> >>> I personally think it's more like $1.35/sub or $1.65/sub for everything. >>> Our normal bill is about $1200/mo I think for 850 subs. >>> >>> ----- Original Message ----- >>> From: "D. Ryan Spott"<rsp...@irongoat.net> >>> To: "WISPA General List"<wireless@wispa.org> >>> Sent: Tuesday, May 11, 2010 12:52 PM >>> Subject: Re: [WISPA] Call Tracking / Customer management software >>> >>> >>> $1 For everything or just half the features? >>> >>> ryan >>> >>> On Tue, May 11, 2010 at 12:28 PM, Josh Luthman >>> <j...@imaginenetworksllc.com>wrote: >>> >>> >>> >>>> Something like $1/active account. >>>> >>>> Josh Luthman >>>> Office: 937-552-2340 >>>> Direct: 937-552-2343 >>>> 1100 Wayne St >>>> Suite 1337 >>>> Troy, OH 45373 >>>> >>>> Success is not final, failure is not fatal: it is the courage to >>>> continue that counts. >>>> --- Winston Churchill >>>> >>>> >>>> >>>> On Tue, May 11, 2010 at 3:23 PM, Sara Gray<li...@jcwifi.com> wrote: >>>> >>>> >>>>> How much does powercode cost? >>>>> >>>>> >>>>> -----Original Message----- >>>>> From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] >>>>> >>>>> >>> On >>> >>> >>>>> Behalf Of Mark Nash - Lists >>>>> Sent: Tuesday, May 11, 2010 1:39 PM >>>>> To: WISPA General List >>>>> Subject: Re: [WISPA] Call Tracking / Customer management software >>>>> >>>>> I use Powercode. >>>>> >>>>> ----- Original Message ----- >>>>> From: "Sara Gray"<li...@jcwifi.com> >>>>> To: "'WISPA General List'"<wireless@wispa.org> >>>>> Sent: Tuesday, May 11, 2010 11:35 AM >>>>> Subject: [WISPA] Call Tracking / Customer management software >>>>> >>>>> >>>>> >>>>> >>>>>> I'm looking for software to tract customer calls, trouble tickets, >>>>>> appointments, and customer information. Can anyone suggest a good >>>>>> software >>>>>> that can do this. Id like to have web access. I've looked at a few >>>>>> but >>>>>> have never heard of most of them so I'm looking for suggestions of >>>>>> >>>>>> >>> what >>> >>> >>>>>> others have used and like. Thanks for any input. >>>>>> >>>>>> Sara >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> >>>>> >>>>> >>>> >>>> >>> ---------------------------------------------------------------------------- >>> >>> >>>>> ---- >>>>> >>>>> >>>>>> WISPA Wants You! 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Join today! >>> http://signup.wispa.org/ >>> >>> -------------------------------------------------------------------------------- >>> >>> WISPA Wireless List: wireless@wispa.org >>> >>> Subscribe/Unsubscribe: >>> http://lists.wispa.org/mailman/listinfo/wireless >>> >>> Archives: http://lists.wispa.org/pipermail/wireless/ >>> >>> >>> >>> >>> >>> -------------------------------------------------------------------------------- >>> WISPA Wants You! Join today! >>> http://signup.wispa.org/ >>> >>> -------------------------------------------------------------------------------- >>> >>> WISPA Wireless List: wireless@wispa.org >>> >>> Subscribe/Unsubscribe: >>> http://lists.wispa.org/mailman/listinfo/wireless >>> >>> Archives: http://lists.wispa.org/pipermail/wireless/ >>> >>> >>> >> -------------------------------------------------------------------------------- >> WISPA Wants You! Join today! >> http://signup.wispa.org/ >> -------------------------------------------------------------------------------- >> >> WISPA Wireless List: wireless@wispa.org >> >> Subscribe/Unsubscribe: >> http://lists.wispa.org/mailman/listinfo/wireless >> >> Archives: http://lists.wispa.org/pipermail/wireless/ >> >> >> > > > -------------------------------------------------------------------------------- > WISPA Wants You! Join today! > http://signup.wispa.org/ > -------------------------------------------------------------------------------- > > WISPA Wireless List: wireless@wispa.org > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > > -------------------------------------------------------------------------------- WISPA Wants You! 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