I will be watching for this one. A couple months ago our auto-billing experienced a major issue regarding cards. Platypus support said it was on IPPay's side (let them remote into my machine even), IPPay denied it being their issue. Haven't seen it since but if we catch it, I'll update you.
-Tim From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Chuck Hogg Sent: Thursday, January 20, 2011 8:57 AM To: WISPA General List Subject: Re: [WISPA] IPPay Code 012 Declines Within Platypus the reports show the response codes from IPPay. They can also be viewed on the IPPay reporting website. This isn't just 1 customer, this is a list of customers... Accounting is asking me if we can add our AuthorizeNet merchant account to Platypus as well so that they do not have to manually process these cards. I'd prefer that IPPay just fix it. Regards, Chuck On Thu, Jan 20, 2011 at 11:50 AM, Josh Luthman <j...@imaginenetworksllc.com<mailto:j...@imaginenetworksllc.com>> wrote: I don't see the codes in PC but might on the reporting website, that where you see them? Only complaint we have is the one customer that can't be charged with a "recurring transaction". On Jan 20, 2011 11:24 AM, "Chuck Hogg" <ch...@shelbybb.com<mailto:ch...@shelbybb.com>> wrote: > I am wondering how many people out there are getting Code 012 Declines with > their IPPay account? > > We are using Platypus, and all of the C012 Declines are able to be processed > through the Virtual Terminal. Our customer calls the bank and is told, they > are processing using an Adult Recurring Billing method, which is normally > blocked on all accounts. IPPay says that the new bank that acquired these > cards is handling it wrong and does not have an ETA for a fix. It has > seemed to have happened with all Kroger MasterCards. Having to go through > and manually process these accounts is starting to get to be a pain in the > a$$. Our customers do not want to change credit cards. > > All of this seems like a crock, I know I am able to process them with > AuthorizeNet automatic recurring billing. Has anyone else figured out a > workaround for this? > > Regards, > Chuck -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: wireless@wispa.org<mailto:wireless@wispa.org> Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
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