If it was your equipments fault I'd say you couldn't charge for anything. However if the customer built a garage in front of the unit or reroofed the house and the roofers took it down or something like that, id say they'd definitely get a truckroll fee. Also unwillingness to trim a tree or something of that nature would be billable.
Example: Our customer called 3 months after building a garage directly in front of the client unit that was on a pole on the ground. He called and acted like nothing was going on and said there was a problem with his internet. I looked at the signal and it was horrible. I asked the normal questions "has anything changed recently?" customer answers "no" We get to the house to find that there was a huge building in front of it. Another one customer calls demanding we come fix his internet so his daughter can use it for school on a Saturday evening. Again the customer said "I don't know what the deal is" I asked "has anything changed recently?" "no" replied the customer. Come to find out the customer cut through the cable with an aerator after noticing the unit 100' from the house and no light on the unit with 113 million plugs laying in the yard. Both billable fees. Andy Trimmell Network Administrator atrimm...@precisionds.com 317.831.3000 ext 211 From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Patrick D. Nix, Jr Sent: Thursday, April 28, 2011 11:49 AM To: WISPA General List Subject: [WISPA] Fuel surcharge for Customer Repairs? Any thoughts on a service charge for on-site CPE repairs or relocating equipment due to changed signals. We have a bit of a disagreement within as to whether this would be ethical. The customer does not own the equipment at their location. We use a lot of 900Mhz so there are regular equipment relocates due to interference or degraded signals. Thanks Patrick Nix, Jr., Computer Network Solutions CSWEB.NET Internet Services IT Manager http://www.cnetworksolutions.com http://www.csweb.net (918) 235-0414 ________________________________ Attention: This e-mail and any attachments may contain confidential and privileged information. If you are not the intended recipient, please notify the sender immediately by return e-mail, delete this e-mail and destroy any copies. Any dissemination or use of this information by a person other than the intended recipient is unauthorized and may be illegal.
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