My user does 600 gigs a month. I wonder what he says when our UBB comes in to play. I am hoping I am fortunate as you, Mark =)
I am very glad to see things went very smoothly for you! Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Wed, May 4, 2011 at 5:42 PM, Mark Nash <markl...@uwol.net> wrote: > Wow. After receiving our letter, our HEAVIEST user called in, > concerned. When we described the situation, he TOTALLY changed his > behavior and said that: > > 1. he was canceling his Netflix account > 2. he is going back to DVDs for movies > 3. he LOVES our service > > He was the one that really pushed us over the edge to go to FAPs & UBB, > because his usage was SO FAR above the others. Like 250GB/mo. We told > him that he's the one that started us on this path hehehe... > > So there's something for you... We were worried about HIM the MOST!!! > > We have received about 10 phone calls from our letter that went out on > Friday. 3 of those we switched to higher packages and they're happy, > one went "HELL YEAH MORE SPEED!!!" The others are more just concerned > about their usage. When they called, we were armed with all the > information they needed on months worth of their usage, mostly telling > them they have nothing to worry about, just begin paying the moderate > price increase in July and don't worry about the rest. > > So far, so good... > > On 5/3/2011 2:36 PM, Mark Nash wrote: > > I already sent it to you like 30 minutes ago... From a different e-mail > > account. > > > > On 5/3/2011 2:33 PM, Stuart Pierce wrote: > >> Just don't go postal, but yea sure I'd like to take a look at it. > >> > >> ---------- Original Message ---------------------------------- > >> From: Mark Nash<markl...@uwol.net> > >> Reply-To: WISPA General List<wireless@wispa.org> > >> Date: Tue, 03 May 2011 13:58:30 -0700 > >> > >>> Hehehe if you're my CUSTOMER then you will get one via postal... :) > >>> > >>> On 5/3/2011 1:56 PM, Josh Luthman wrote: > >>>> Postal or UPS? :) > >>>> > >>>> On May 3, 2011 4:50 PM, "Mark Nash"<markl...@uwol.net > >>>> <mailto:markl...@uwol.net>> wrote: > >>>>> I'll send you the letter offline since you're a WISPA member... > >>>>> > >>>>> On 5/3/2011 6:05 AM, Stuart Pierce wrote: > >>>>>> I've been saying for a while now that you have to have bandwidth > >>>> caps and costs stated on your website somewhere, even if you are not > >>>> charging for them at this point. You also have to have some method of > >>>> giving feedback to them on their bandwidth consumption. > >>>>>> Right now thanks to Josh for the heads up about Andrew Cox's script > >>>> for a Mikrotik box, I've done that and so far so good. It will email > >>>> the client when they reach percentages of usage with whatever you want > >>>> the content of the email to say. > >>>>>> What did your letter say ? > >>>>>> > >>>>>> ---------- Original Message ---------------------------------- > >>>>>> From: Mark Nash<markl...@uwol.net<mailto:markl...@uwol.net>> > >>>>>> Reply-To: WISPA General List<wireless@wispa.org > >>>> <mailto:wireless@wispa.org>> > >>>>>> Date: Mon, 02 May 2011 10:34:01 -0700 > >>>>>> > >>>>>>> I think it's important for people to (after gaining an > >>>> understanding of > >>>>>>> the impact they have on "shared" bandwidth) choose one of these... > >>>>>>> > >>>>>>> 1. pay more (either by overages or a different service plan that > >>>> allows > >>>>>>> for more& costs more), or > >>>>>>> 2. change their behavior to not use so much > >>>>>>> 3. leave > >>>>>>> > >>>>>>> I am implementing this now. The letter went out on Friday to most > >>>>>>> customers... > >>>>>>> > >>>>>>> On 5/2/2011 10:25 AM, Chuck Hogg wrote: > >>>>>>>> Not saying what I'm doing is right...I don't have enough spectrum > to > >>>>>>>> continue to deliver the service...haven't figured anything else > >>>> out yet. > >>>>>>>> Regards, > >>>>>>>> > >>>>>>>> Chuck > >>>>>>>> > >>>>>>>> > >>>>>>>> On Mon, May 2, 2011 at 1:21 PM, Josh Luthman > >>>>>>>> <j...@imaginenetworksllc.com > >>>> <mailto:j...@imaginenetworksllc.com><mailto: > j...@imaginenetworksllc.com<mailto:j...@imaginenetworksllc.com>>> > >>>> wrote: > >>>>>>>> Why not collect more revenue instead of limiting them? I suppose > >>>>>>>> if the customer wants to simply be throttled back instead of pay > >>>>>>>> more, that's one thing, but I imagine it makes more sense to > >>>>>>>> capitalize on something. > >>>>>>>> > >>>>>>>> Thinking along the lines of the on demand movies and stuff from > >>>>>>>> cable companies, for example. > >>>>>>>> > >>>>>>>> > >>>>>>>> Josh Luthman > >>>>>>>> Office: 937-552-2340<tel:937-552-2340> > >>>>>>>> Direct: 937-552-2343<tel:937-552-2343> > >>>>>>>> 1100 Wayne St > >>>>>>>> Suite 1337 > >>>>>>>> Troy, OH 45373 > >>>>>>>> > >>>>>>>> > >>>>>>>> On Mon, May 2, 2011 at 1:17 PM, Chuck Hogg<ch...@shelbybb.com > >>>> <mailto:ch...@shelbybb.com> > >>>>>>>> <mailto:ch...@shelbybb.com<mailto:ch...@shelbybb.com>>> wrote: > >>>>>>>> > >>>>>>>> 25GB per month. 128k/s after exceeding their limit. > >>>>>>>> > >>>>>>>> Regards, > >>>>>>>> > >>>>>>>> Chuck > >>>>>>>> > >>>>>>>> > >>>>>>>> > >>>>>>>> On Mon, May 2, 2011 at 1:02 PM, Matt<lm7...@gmail.com > >>>> <mailto:lm7...@gmail.com> > >>>>>>>> <mailto:lm7...@gmail.com<mailto:lm7...@gmail.com>>> wrote: > >>>>>>>> > >>>>>>>>> Robert > >>>>>>>>> up/down/aggregate > >>>>>>>>> 103972 MB 469598 MB 573570 MB > >>>>>>>>> > >>>>>>>>> The guy downloaded 470 gigs in April. Paying $53.32 for > >>>>>>>> 4 megabits down. > >>>>>>>>> I got no responses at all about monthly caps on my > >>>>>>>> previous email, but if > >>>>>>>>> anyone could offer what bandwidth rates and monthly caps > >>>>>>>> you are using I > >>>>>>>>> would greatly appreciate it. > >>>>>>>> What is cost per megabit from your upstream? > >>>>>>>> > >>>>>>>> > >>>>>>>> > >>>> > -------------------------------------------------------------------------------- > >>>>>>>> WISPA Wants You! 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