If you have filled out a rma and never heard back... Do it again. They often get lost. Also make sure they have your correct addy.
They forgot to update my address and sent a rma'd pico to my former boss and competitor. On Jul 16, 2012 3:55 PM, "Phil Curnutt" <pcurn...@gmail.com> wrote: > Had the same issue with a couple of radios two weeks back. We contacted > Ubnt about it and RMA a radio to them. Haven't heard back. > > Phil > > On Mon, Jul 16, 2012 at 2:46 PM, Arthur Stephens < > arthur.steph...@ptera.net> wrote: > >> This has also occurred with NS2 and NSM365. >> The network is running really slow to no internet for customers after a >> lighting storm rolls thru. Ping an AP on the network and you get 2 reply >> then 2 timeouts 2 reply 2 timeouts repeatedly. Looking at the ARP table of >> the Mikrotik router for that network and one MAC is registered to a lot of >> ip addresses belonging to other equipment on the network (The device also >> announces that it owns the gateway also). Locate the device for that mac >> and log into that device, (keeping deleting the arp tables entries in order >> to get there) and Disable the LAN interface. I ARP stealing stops. >> Replacing the radio is the long term fix. >> This has happened quite a few times after lightning storms and across all >> the different devices made by Ubiquiti. Reloading or upgrading firmware has >> no effect. Today we had one on one network and two on a different network. >> With two of them it was even harder to fix. Had to MAC access deny the >> radios to get service restored on the network. >> >> Are we the only one with this issue? Has some one else had this issue and >> found a fix? >> >> -- >> Arthur Stephens >> Senior Sales Technician >> Ptera Wireless Inc. >> PO Box 135 >> 24001 E Mission Suite 50 >> Liberty Lake, WA 99019 >> 509-927-7837 >> For technical support visit http://www.ptera.net/support >> >> ----------------------------------------------------------------------------- >> >> "This message may contain confidential and/or propriety information, and >> is intended for the person/entity to whom it was originally addressed. >> Any use by others is strictly prohibited. Please note that any views or >> opinions presented in this email are solely those of the author and are not >> intended to represent those of the company." >> >> _______________________________________________ >> Wireless mailing list >> Wireless@wispa.org >> http://lists.wispa.org/mailman/listinfo/wireless >> >> > > _______________________________________________ > Wireless mailing list > Wireless@wispa.org > http://lists.wispa.org/mailman/listinfo/wireless > >
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