No one had emailed me directly about the problem and I just don’t have enough hours in a day to keep up on all of the posts on the lists and definitely not the UBNT forum. I have put together a spreadsheet and set up an email address for people to send the completed spreadsheets to. I still want to wait on Ubiquiti’s response before I start collecting any data. I have attached the spreadsheet and will give further instructions next week.
<http://www.wispa.org/where-there-is-a-wisp-there-is-a-way> Where there is a Wisp, there is a way! Respectfully, Rick Harnish Executive Director WISPA 260-307-4000 cell 866-317-2851 Option 2 WISPA Office Skype: rick.harnish. rharn...@wispa.org adm...@wispa.org (Trina and Rick) From: members-boun...@wispa.org [mailto:members-boun...@wispa.org] On Behalf Of Greg Ballard Sent: Saturday, November 03, 2012 11:52 AM To: memb...@wispa.org Subject: Re: [WISPA Members] Are Ubiquiti cables failing??? Replacing faulty cable with a new roll of cable will not be enough compensation for me and my business. We have 14 towers we are currently replacing level 2 cable. That's two certified climbers working untold how many days to replace faulty cable that was installed less that eight months ago. Free box of cable replacement, which I wouldn't use if they gave it to me, ain't gonna cut it. Then there is the all the level 1 cable that is going bad at customers installs. There is no telling what this is going to cost us to replace. I am currently compiling a list of cost for Ben Moore who assures me he is willing to work with me on. If he's not, then I have already consulted with a team of lawyers for a class action suit. I wondered why UBNT did not have a vendor at Wispalooza, I just figured they didn't want to hear all the complaints from fellow Wispa members. I am actually kinda in shock that you have just heard about this last week. Greg Ballard Kentucky WiMAX On Nov 3, 2012, at 11:36 AM, Josh Luthman <j...@imaginenetworksllc.com> wrote: I just fill out the form and it gets taken care of for me. Cable and radios both. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Nov 3, 2012 11:34 AM, "Josh Baird" <joshba...@gmail.com> wrote: This issue has been brought up on the mailing list several times over the past month. There are many of us who have thousands and thousands of this faulty cable deployed. Josh On Sat, Nov 3, 2012 at 11:12 AM, Justin Wilson <j...@mtin.net> wrote: I have 4 boxes of cable which Ubiquiti "owes us". I have emailed multiple times, multiple addresses. This has been going on for 5 months now. When I raise a stink on the list Matt Hardy is always very responsive. I am told to e-mail so-and-so. I do that and it disappears into the blackhole. I have sent invoices to prove the cable, etc. Each time I raise a stink I am told to email someone. That never works. IMHO UBNT's biggest issue is keeping track of issues. We have consistently had issues with getting RMAs for equipment. We purchase, on average, 10k worth of UBNT product a month. Not much in the grand scheme of things, but still. I have now had to replace 4 complete towers we did the tough cable on. I have been waiting on our replacement boxes to try it out. At this point I am not going to spend money on a product which has a history of failure. It has to be proven to me at this point. In the meantime we are buying other cable. Justin -- Justin Wilson <j...@mtin.net> Aol & Yahoo IM: j2sw http://www.mtin.net/blog – xISP News http://www.twitter.com/j2sw – Follow me on Twitter From: Matt Baer <mb...@lrnet1.com> Reply-To: <memb...@wispa.org> Date: Saturday, November 3, 2012 11:06 AM To: <memb...@wispa.org> Subject: Re: [WISPA Members] Are Ubiquiti cables failing??? The forums are full of threads about the faulty cable. Almost everyone I've talked to said to just email Ubiquiti and they'll replace it. Haven't had, myself, but I know I've seen the same suggestion on these mailing lists, too. _______________________________________________ Members mailing list memb...@wispa.org http://lists.wispa.org/mailman/listinfo/members _______________________________________________ Members mailing list memb...@wispa.org http://lists.wispa.org/mailman/listinfo/members _______________________________________________ Members mailing list memb...@wispa.org http://lists.wispa.org/mailman/listinfo/members _______________________________________________ Members mailing list memb...@wispa.org http://lists.wispa.org/mailman/listinfo/members
Tough Cable Spreadsheet Template.xlsx
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