Thanks for digging into this further. The support e-mail for DIFx Tools
is difxt...@microsoft.com. I have received responses over the years from
different people, but never any resolution to my problems. If that
e-mail address is no longer valid, then I can give you the addresses of
the specific people that replied. Please keep me posted on what you find
out.

--Quinton

-----Original Message-----
From: James Johnston [mailto:johnst...@inn-soft.com] 
Sent: Thursday, December 09, 2010 3:46 PM
To: wix-users@lists.sourceforge.net
Subject: [WiX-users] DIFxApp does not properly rollback to the old
driverwhen doing a major upgrade

> Hi,
> 
> As some of you have probably noticed, there has been some discussion
> recently regarding problems with DIFxApp causing rollbacks.  I did
some more
> investigation and was able to reliably reproduce the issue and come up
with
> a very good idea on what is causing the problem.  All investigation
was done
> with the version of DIFxApp included with Windows DDK version
7600.16385.1;
> note that this will also reproduce with the version included with WiX
3.0 /
> 3.5.  It was done on a clean Windows XP SP2 virtual machine with .NET
> Framework 2.0; however we have observed the same problems on Windows
7.
>
> As far as I can tell, this is a bug in the DIFxApp DLLs and/or the WiX
> extension for DIFxApp.  If anyone knows some good workarounds, or how
to
> report this to the proper channels and get it fixed it would be much
> appreciated!  From what I can tell, there exist situations in any
DIFxApp
> setup program doing an upgrade where if the user cancels the setup at
a
> certain point (or there is an error in the installation of the new
product)
> then the user's system will be hosed and they would be unable to
uninstall
> the product without some involved technical support.
>
> If the bug can't be fixed or worked around, I don't see how DIFxApp is
> suitable for use in a commercial product that needs to support
upgrades
> (i.e. all products).  And since DIFxApp isn't open source, I can't go
in and
> just fix the problem.  Very frustrating! 
>
> ...

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