It won't install it if the version is the same, that's what the docs say (MSDN Both Files Have a Version). That log is just a diag log, not documentation.
Error 2753 just means that you've asked to run a custom action that's a program being installed, except that the program ISN'T actually being installed. Phil Wilson -----Original Message----- From: Sam Morris [mailto:s...@red-redemption.com] Sent: Wednesday, May 04, 2011 8:38 AM To: wix-users@lists.sourceforge.net Subject: [WiX-users] Problems with CustomAction and major upgrade I am running into difficulty making an installer support major upgrades. My installer has a CustomAction that installs DirectX. When installing a newer version of the product, during CostFinalize(!), Windows Installer decides not to install the components that contain DXSETUP.EXE and dsetup32.dll: Disallowing installation of component: {67628ECC-9735-503B-9EC1-148280D3BE95} since the same component with higher versioned keyfile exists Disallowing installation of component: {83BFB124-42B3-5F67-8801-9D73B55EC4A9} since the same component with higher versioned keyfile exists By the time it comes to run the action that installs DirectX, the files no longer exist and the installation fails: DEBUG: Error 2753: The File 'directx_redist_DXSETUP.exe_f' is not marked for installation. The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2753. The arguments are: directx_redist_DXSETUP.exe_f, , MSI (s) (48:64) [15:14:36:309]: Product: Fate of the World -- The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2753. The arguments are: directx_redist_DXSETUP.exe_f, , I am puzzled for the following reasons: 1. The error message says that 'the same component with higher versioned keyfile exists', but this is not the case. The files installed by both versions of the product are identical. Is the error message correct, or does it really mean 'with equal or higher versioned keyfile'? 2. If I'm reading the log correctly, the InstallDirectX action is being run before any of the new versions' files have been copied into place. The target installation directory is empty if I look for it while the installer is displaying the 'error 2753' dialog box. I'm uploading the relevant bits of the installer source, and the log file produced from a failed installation to <http://albion.red-redemption.com/~sam/wix>. I'd be grateful if someone could take a look. Regards, -- Sam Morris Red Redemption ------------------------------------------------------------------------------ WhatsUp Gold - Download Free Network Management Software The most intuitive, comprehensive, and cost-effective network management toolset available today. Delivers lowest initial acquisition cost and overall TCO of any competing solution. http://p.sf.net/sfu/whatsupgold-sd _______________________________________________ WiX-users mailing list WiX-users@lists.sourceforge.net https://lists.sourceforge.net/lists/listinfo/wix-users *** Confidentiality Notice: This e-mail, including any associated or attached files, is intended solely for the individual or entity to which it is addressed. This e-mail is confidential and may well also be legally privileged. If you have received it in error, you are on notice of its status. Please notify the sender immediately by reply e-mail and then delete this message from your system. Please do not copy it or use it for any purposes, or disclose its contents to any other person. This email comes from a division of the Invensys Group, owned by Invensys plc, which is a company registered in England and Wales with its registered office at 3rd Floor, 40 Grosvenor Place, London, SW1X 7AW (Registered number 166023). For a list of European legal entities within the Invensys Group, please go to http://www.invensys.com/legal/default.asp?top_nav_id=77&nav_id=80&prev_id=77. You may contact Invensys plc on +44 (0)20 3155 1200 or e-mail recept...@invensys.com. This e-mail and any attachments thereto may be subject to the terms of any agreements between Invensys (and/or its subsidiaries and affiliates) and the recipient (and/or its subsidiaries and affiliates). ------------------------------------------------------------------------------ WhatsUp Gold - Download Free Network Management Software The most intuitive, comprehensive, and cost-effective network management toolset available today. Delivers lowest initial acquisition cost and overall TCO of any competing solution. http://p.sf.net/sfu/whatsupgold-sd _______________________________________________ WiX-users mailing list WiX-users@lists.sourceforge.net https://lists.sourceforge.net/lists/listinfo/wix-users
