Service can't start can be a dependency issue. A service that's dependent on Dlls being installed to the GAC or to SxS (C++ runtimes) will fail when MSI starts because StartServices is before these are committed to the system. It will start from Service Control Panel afterwards (if there's no rollback) because now the dependencies are installed.
Phil W -----Original Message----- From: Michael Osmond [mailto:mosm...@baytech.com.au] Sent: Wednesday, February 01, 2012 4:46 PM To: General discussion for Windows Installer XML toolset. Subject: Re: [WiX-users] unable to start a service through MSI The error message is pretty generic, the service can't start for almost any reason. We have MSIs that run in full dialog mode so there is a dialog popped when the service fails to start with the error you are seeing in the eventlog, with a retry and cancel options. When you get this dialog go to the Services control panel and manual start the service, you will often get a more meaningful error. If you don't get the dialog with the error, change your MSI so it does not try start the service, and debug the startup when the install is finished Michael -----Original Message----- From: Rajesh Khetan [mailto:rajesh.khe...@microsoft.com] Sent: Thursday, 2 February 2012 10:29 AM To: wix-users@lists.sourceforge.net Subject: [WiX-users] unable to start a service through MSI Hi, I am currently trying to get my service started as a part of MSI install and am unable to do so. In the event viewer, I see the following error: Product: Myservice Cache Service -- Error 1920. Service ' Myservice ' (Myservice) failed to start. Verify that you have sufficient privileges to start system services. However, I am logged in as admin. Also, if I simply install the service and start the service manually, I am able to do that. I appreciate any input to help me figure out what I might be doing wrong or missing. One additional data about my service is: I am trying to install the service under account NT AUTHORITY\NETWORK SERVICE (Property SERVICEACCOUNT = 'NT AUTHORITY\NETWORK SERVICE' below) Thanks a lot for your help. Rajesh PS: Here is a snippet from my WXS file: <Directory Id='TARGETDIR' Name='SourceDir'> <Component Id=' MyserviceCacheComponent' Guid='my guid'> <!-- The files to be installed --> <File Id='Myservice.exe' Name='Myservice.exe' DiskId='1' Source='$(var.INETROOT)\target\$(var.BUILDTYPE)\$(var.BUILDTARGET)\Myservice.exe' /> <File Id='Myservice.pdb' Name='Myservice.pdb' DiskId='1' Source='$(var.INETROOT)\target\$(var.BUILDTYPE)\$(var.BUILDTARGET)\Myservice.pdb' /> <File Id='MyservicePf.dll' Name='MyservicePf.dll' SelfRegCost='1' DiskId='1' Source='$(var.INETROOT)\target\$(var.BUILDTYPE)\$(var.BUILDTARGET)\MyservicePf.dll' /> <File Id='MyservicePf.pdb' Name='MyservicePf.pdb' DiskId='1' Source='$(var.INETROOT)\target\$(var.BUILDTYPE)\$(var.BUILDTARGET)\MyservicePf.pdb' /> <RemoveFile Id='REM_MYSERVICE_XML' Name='Myservice_Cache_Service.xml' On='uninstall'/> <ServiceControl Id='Myservice_Cache_Service' Name='Myservice' Start='install' Stop='both' Remove='both' Wait='no'/> <ServiceInstall Id='Myservice_Cache_Service' Name='Myservice' DisplayName='Myservice' Type='ownProcess' Start='auto' ErrorControl='normal' Account='[SERVICEACCOUNT]' Description='Myservice Cache Service'/> ... </Component> </Directory> ------------------------------------------------------------------------------ Keep Your Developer Skills Current with LearnDevNow! 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