I must not be understanding what you mean. As I mentioned in the previous e-mail, the log indicated that FindRelatedProducts was set to 1, meaning that it did find the related product, no?
Furthermore, the upgrade codes are identical throughout, so I can't imagine how it could not find the related product. Alain -----Original Message----- From: Phil Wilson [mailto:phil.wil...@mvps.org] Sent: June 4, 2013 12:39 To: afor...@cmu.edu; 'General discussion for Windows Installer XML toolset.' Subject: RE: [WiX-users] Upgrade uninstall restart issue Upgrades don't work like that, and neither do transacted installs. Look for FindRelatedProducts in the verbose log and see if it's finding the older product to upgrade. Bottom line: if you have two entries in Add/Remove Programs then your upgrade is not an upgrade, it's side-by-side, and nothing about in-use files or restarts or services will cause that. Phil -----Original Message----- From: Alain Forget [mailto:afor...@cmu.edu] Sent: Tuesday, June 04, 2013 8:06 AM To: 'Phil Wilson'; 'General discussion for Windows Installer XML toolset.' Subject: RE: [WiX-users] Upgrade uninstall restart issue For both the 1.0.1 and 1.0.2 upgrades, FindRelatedProducts = 1, ALLUSERS = 1 (which is correct), and the UpgradeCodes are definitely static and the same. You right that all bets are off, but I think the Upgrade is "failing" because 1.0.2 can't uninstall 1.0.1 because it thinks that some files were in use when 1.0.1 first upgraded 1.0.0, and so is requesting a restart before it's willing to budge. Alain -----Original Message----- From: Phil Wilson [mailto:phil.wil...@mvps.org] Sent: June 3, 2013 19:45 To: 'General discussion for Windows Installer XML toolset.'; afor...@cmu.edu Subject: RE: [WiX-users] Upgrade uninstall restart issue Also: Two entries in Add/Remove means the upgrade failed to upgrade. You have side by side (or on top of each other) products running, so since the upgrade did not in fact happen I'd say that then all bets are off regarding proper behavior of in-use files. Check the log for FindRelatedProducts to see what happened, make sure ALLUSERS is the same in both and that your upgradecodes are the same. I'd fix that before wondering about files-in-use behavior. Phil -----Original Message----- From: Hoover, Jacob [mailto:jacob.hoo...@greenheck.com] Sent: Monday, June 03, 2013 11:27 AM To: afor...@cmu.edu; General discussion for Windows Installer XML toolset. Subject: Re: [WiX-users] Upgrade uninstall restart issue >From >http://msdn.microsoft.com/en-us/library/windows/desktop/aa373667(v=vs.8>5). aspx 351 = ERROR_FAIL_SHUTDOWN Some applications could not be shut down. The AppStatus of the RM_PROCESS_INFO structures returned by the RmGetList function contain updated status information. I'd suggest looking at your ServiceControl elements. Are the services interdependent (IE does stopping one stop another)? Do you have Wait=no on any of them? -----Original Message----- From: Alain Forget [mailto:afor...@cmu.edu] Sent: Monday, June 03, 2013 12:52 PM To: wix-users@lists.sourceforge.net Subject: [WiX-users] Upgrade uninstall restart issue We've encountered a curious problem when our bundle auto upgrades. When our client software dials home and detects that it is outdated, it downloads the newest version (1.0.1), and runs it with the following command: cmd /c start MyUpToDateBundle.exe -quiet -norestart -log MyUpToDateBundle.log This works fine and upgrades the software. However, if I then immediately try to uninstall the (upgraded, 1.0.1) software, it fails with a message saying that a restart is needed. Furthermore, if a second upgrade (1.0.2) occurs before a restart, the software is successfully upgraded, but there are two entries in the Programs and Features or Add/Remove Programs (ARP), the previous version (1.0.1), and the current version (1.0.2). This shouldn't happen. There should be only the most recent/currently installed version (1.0.2) in the ARP. Furthermore, we don't know what part of our software would request a restart, because it clearly updates and runs just fine immediately without a restart. We also do not recall having this problem when we were using an MSI, but curiously, the logs suggest that it's the packaged MSI that's requesting the restart: ... MSI (s) (B8:B0) [12:04:15:942]: RESTART MANAGER: Will attempt to shut down and restart applications in no UI modes. MSI (s) (B8:B0) [12:04:15:942]: RESTART MANAGER: Detected that the service MyService1 will be stopped due to a service control action authored in the package before the files are updated. So, we will not attempt to stop this service using Restart Manager MSI (s) (B8:B0) [12:04:15:942]: RESTART MANAGER: Detected that the service MyService2 will be stopped due to a service control action authored in the package before the files are updated. So, we will not attempt to stop this service using Restart Manager MSI (s) (B8:B0) [12:04:15:942]: RESTART MANAGER: Detected that the service MyService3 will be stopped due to a service control action authored in the package before the files are updated. So, we will not attempt to stop this service using Restart Manager MSI (s) (B8:B0) [12:04:15:942]: RESTART MANAGER: Detected that the service MyService4 will be stopped due to a service control action authored in the package before the files are updated. So, we will not attempt to stop this service using Restart Manager MSI (c) (60:48) [12:04:15:980]: RESTART MANAGER: Session opened. MSI (s) (B8:B0) [12:04:16:041]: RESTART MANAGER: Failed to shut down all applications in the service's session. Error: 351 MSI (c) (60:48) [12:04:16:041]: Disallowing shutdown. Shutdown counter: 0 MSI (c) (60:48) [12:04:16:041]: RESTART MANAGER: Successfully shut down all applications that held files in use. ... MSI (s) (B8:B0) [12:04:20:760]: Propagated Reboot to the client/parent install. MSI (s) (B8:B0) [12:04:20:760]: Value of RebootAction property is MSI (s) (B8:B0) [12:04:20:760]: Windows Installer requires a system restart. Product Name: MyProduct. Product Version: 1.0.0. Product Language: 1033. Manufacturer: Us. Type of System Restart: 1. Reason for Restart: 1. Property(N): ReplacedInUseFiles = 1 CustomAction returned actual error code -1 (note this may not be 100% accurate if translation happened inside sandbox) MSI (s) (B8:4C) [12:04:20:762]: Skipping action: SetRemovingForUpgrade (condition is false) ... MSI (s) (B8:4C) [12:04:28:584]: Product: MyProduct -- Installation completed successfully. MSI (s) (B8:4C) [12:04:28:585]: Windows Installer installed the product. Product Name: MyProduct. Product Version: 1.0.1. Product Language: 1033. Manufacturer: Us. Installation success or error status: 0. MSI (s) (B8:4C) [12:04:28:585]: Value of RebootAction property is MSI (s) (B8:4C) [12:04:28:585]: Windows Installer requires a system restart. Product Name: MyProduct. Product Version: 1.0.1. Product Language: 1033. Manufacturer: Us. Type of System Restart: 2. Reason for Restart: 0. MSI (s) (B8:4C) [12:04:28:585]: Product: MyProduct. Restart required. The installation or update for the product required a restart for all changes to take effect. The restart was deferred to a later time. MSI (s) (B8:4C) [12:04:28:586]: Deferring clean up of packages/files, if any exist MSI (s) (B8:4C) [12:04:28:586]: MainEngineThread is returning 3010 MSI (s) (B8:B4) [12:04:28:588]: RESTART MANAGER: Session closed. MSI (s) (B8:B4) [12:04:28:591]: RESTART MANAGER: Previously shut down applications have been restarted. MSI (s) (B8:B4) [12:04:28:592]: RESTART MANAGER: Session closed. I found two things curious about these logs. First, it claims that it failed to shut down all applications, but also thinks they all shut down (which I'm pretty certain they did): MSI (s) (B8:B0) [12:04:16:041]: RESTART MANAGER: Failed to shut down all applications in the service's session. Error: 351 MSI (c) (60:48) [12:04:16:041]: Disallowing shutdown. Shutdown counter: 0 MSI (c) (60:48) [12:04:16:041]: RESTART MANAGER: Successfully shut down all applications that held files in use. Second, the Type of System Restart and Reason for Restart seems to change: MSI (s) (B8:B0) [12:04:20:760]: Windows Installer requires a system restart. Product Name: MyProduct. Product Version: 1.0.0. Product Language: 1033. Manufacturer: Us. Type of System Restart: 1. Reason for Restart: 1. ... MSI (s) (B8:4C) [12:04:28:585]: Windows Installer requires a system restart. Product Name: MyProduct. Product Version: 1.0.1. Product Language: 1033. Manufacturer: Us. Type of System Restart: 2. Reason for Restart: 0. Unfortunately, I haven't been able to figure out what those type and reason codes represent. In any case, it seems to think that the restart is needed because some files in use were replaced: Property(N): ReplacedInUseFiles = 1 But I don't see how that can be, because our services do get shutdown correctly. Maybe it's not waiting long enough (even though it really doesn't take long at all)? Any ideas why this might be happening and how we could prevent recently upgraded versions of our software from being restart-locked in this way? Alain *************************************** Alain Forget, Ph.D. Postdoctoral Researcher CyLab, Carnegie Mellon University afor...@cmu.edu http://cups.cs.cmu.edu/~aforget/ *************************************** ---------------------------------------------------------------------------- -- Get 100% visibility into Java/.NET code with AppDynamics Lite It's a free troubleshooting tool designed for production Get down to code-level detail for bottlenecks, with <2% overhead. Download for free and get started troubleshooting in minutes. http://p.sf.net/sfu/appdyn_d2d_ap2 _______________________________________________ WiX-users mailing list WiX-users@lists.sourceforge.net https://lists.sourceforge.net/lists/listinfo/wix-users ---------------------------------------------------------------------------- -- How ServiceNow helps IT people transform IT departments: 1. A cloud service to automate IT design, transition and operations 2. Dashboards that offer high-level views of enterprise services 3. A single system of record for all IT processes http://p.sf.net/sfu/servicenow-d2d-j _______________________________________________ WiX-users mailing list WiX-users@lists.sourceforge.net https://lists.sourceforge.net/lists/listinfo/wix-users ------------------------------------------------------------------------------ How ServiceNow helps IT people transform IT departments: 1. A cloud service to automate IT design, transition and operations 2. Dashboards that offer high-level views of enterprise services 3. A single system of record for all IT processes http://p.sf.net/sfu/servicenow-d2d-j _______________________________________________ WiX-users mailing list WiX-users@lists.sourceforge.net https://lists.sourceforge.net/lists/listinfo/wix-users
