Thank you all for your answers. Turns out the issue probably is that
service uninstall is not complete. Sometimes the service seems to be stuck
in a "marked for deletion" state for minutes after running msiexec, and
this interfered with the reinstallation.


2014-08-05 16:55 GMT+02:00 Rob Mensching <[email protected]>:

> Maybe this will help?
> https://support.firegiant.com/entries/24408043-Debug-service-start-failures-
>
> _______________________________________________________________
>  FireGiant  |  Dedicated support for the WiX toolset  |
> http://www.firegiant.com/
>
> -----Original Message-----
> From: Gábor Zoltán Tamás [mailto:[email protected]]
> Sent: Tuesday, August 5, 2014 2:11 AM
> To: [email protected]
> Subject: [WiX-users] Debugging installer
>
> Hi all,
>
> We have a solution with a WIX installer project that should install a
> Windows service and start it right away. Now the issue is that the WIX
> project outputs MSIs that sometimes fail on some, but not all of our
> environments. After enabling verbose logging and looking at the log files
> msiexec.exe, we can see, that each time the installation fails after
> aquiring the 32 bit elevated custom action server, right when the installer
> tries the following:
>
> Executing op:
>
> ServiceInstall(Name=___,DisplayName=_____,ImagePath=_____,ServiceType=16,StartType=2,ErrorControl=32768,,Dependencies=[~],,StartName=NT
> AUTHORITY\SYSTEM,Password=**********,Description=_____,,)
>
> The following log entry is:
> Error 1923. Service '_____' (___) could not be installed.  Verify that you
> have sufficient privileges to install system services.
>
> The privileges - of course - are not the issue.
>
> Comparing logs of failed and successful installs reveal no relevant
> difference up until the point when the ServiceInstall custom action fails.
> All differences are timestamps, random character sequences (GUIDS,
> temporary file names, etc) or PIDs.
>
> We are completely puzzled why one MSI fails and the next one does not (no
> code changes at all, the files seem to be of the same size).
>
> Can someone here give us advice what the best course of action would be
> that would let us closer to the underlying issue? Is there any way to debug
> the ServiceInstall action?
>
> Thank you,
> Gabor
>
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