Yes I have looked at both the verbose log output from a working vs. the
failing machine, and compared any system parameters I could think of, but
nothing sticks out as a potential culprit for this.

I've been trying to get more info on what possible reasons could make the
RestartManager open session call fail with a timeout like that, but there
isn't much other than that we weren't able to get a mutex in a specific
amount of time. Pretty low level stuff that you don't have much control
over.

On Fri, Feb 13, 2015 at 12:10 PM, Jeremiahf <jeremi...@gmail.com> wrote:

> Hi Sascha,
>
> Sorry to ask more questions but is some of the info you provided from a
> verbose log output? Have you done a system comparison between the one
> machine that had a successful installation vs. the target machine that has
> the issue?
>
> J
>
> On Fri, Feb 13, 2015 at 12:53 PM, Sascha Sertel <sascha.ser...@gmail.com>
> wrote:
>
> > @Jeremiah: Yes I read pretty much everything on RestartManager that there
> > is to find, but I don't even have any custom restart manager code. I am
> > using my own MBA, but the RestartManager stuff is handled by WiX, I only
> > respond to the file in use notification. However, when the RestartManager
> > fails to open the session, I don't get the ExecuteFilesInUse event at
> all,
> > I only end up with Info 1603 messages in the log.
> >
> > @Phill: Thanks for the info, but it's all in the same user context, and
> the
> > installer works fine everywhere else including other Win 7 machines, it
> > just fails on this one particular machine and I can't figure out why.
> >
> >
> > On Fri, Feb 13, 2015 at 5:30 AM, Phill Hogland <phogl...@rimage.com>
> > wrote:
> >
> > > Prior to 3.10.0.1403 (?) if an app is running in a different user
> context
> > > than the setup, (i.e. app running under LocalServices) then the wix
> > > RestartManager code in src\libs\dutil\rmutil.cpp (::RmuAddProcessById)
> > > failed, which resulted in the setup doing a rollback, because
> > > OpenProcessToken did not have the appropriate privileges.   See Wix bug
> > > 4592
> > > and devs discussion  here
> > > <
> > >
> >
> http://windows-installer-xml-wix-toolset.687559.n2.nabble.com/4592-RestartResource-solution-and-review-td7598149i20.html
> > > >
> > > .  From your description I don't know if this is related to your
> > situation.
> > >
> > > In 3.10.0 if the setup is elevated, then the appropriate privilege is
> > added
> > > so that the OpenProcessToken is successful.  However if the setup is
> not
> > > elevated, and if OpenProcessToken fails (the instance of the
> application
> > is
> > > in a different user context), then the attempt to register that
> instance
> > is
> > > skipped (so that the setup does not fail).  Calls to use the Restart
> > > Manager
> > > are 'best effort'.
> > >
> > >
> > >
> > >
> > > --
> > > View this message in context:
> > >
> >
> http://windows-installer-xml-wix-toolset.687559.n2.nabble.com/Restart-Manager-failed-to-open-session-tp7599199p7599205.html
> > > Sent from the wix-users mailing list archive at Nabble.com.
> > >
> > >
> > >
> >
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hub for all things parallel software development, from weekly thought
leadership blogs to news, videos, case studies, tutorials and more. Take a
look and join the conversation now. http://goparallel.sourceforge.net/
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