I’ve had success tracking down 1920 service-start errors by opening the exe in the dependency walker right after the error message is thrown (http://www.dependencywalker.com/). It’s not a perfectly reliable tool, but it will let you know if your binary is missing any static dependencies that would cause it to fail to start up.
> On Mar 11, 2015, at 9:02 AM, Sarvagya Pant <sarvagya.p...@gmail.com> wrote: > > > Hi, > I have created an installer that is supposed to be get install and start > the service. The installer does install in most machines , but during > installation in one of customers, it gave "Error 1920. Service > 'SomeService'failed to start" error. The user has installed the software as > an administrator, but still is getting the same error. > The detailed error is "MSI (s) (6C:18) [14:07:48:771]: Product: > SomeProduct-- Error 1920. Service 'SomeService' (SomeService) failed to > start. Verify that you have sufficient privileges to start system > services." > > I have also implemented Custom action in the installer using C# that is > supposed to get the parameter passed to installer and create some config > file. > > I have following wix file: > > #################################################### > <?xml version="1.0" encoding="UTF-8"?> > <Wix xmlns="http://schemas.microsoft.com/wix/2006/wi"; > xmlns:netfx="http://schemas.microsoft.com/wix/NetFxExtension";> > <Product Id="*" Name="MyProduct" Language="1033" Version="3.0.0" > Manufacturer="Sarvagya" UpgradeCode="50AB9D2F-93A4-4301-B418-4CB31668DC5A"> > <Package InstallerVersion="200" Compressed="yes" > InstallScope="perMachine" /> > > <MajorUpgrade DowngradeErrorMessage="A newer version of [ProductName] > is already installed." /> > <MediaTemplate EmbedCab="yes" /> > > <Feature Id="ProductFeature" Title="MyProduct" Level="1"> > <ComponentGroupRef Id="ProductComponents" /> > </Feature> > <PropertyRef Id="NETFRAMEWORK40FULL"/> > <Condition Message="The application requires .NET Framework 4 or later. > Please Install .NET Framework and try again."> > <![CDATA[Installed OR NETFRAMEWORK40FULL]]> > </Condition> > </Product> > > <Fragment> > <Directory Id="TARGETDIR" Name="SourceDir"> > <Directory Id="WindowsVolume"> > <Directory Id="INSTALLFOLDER" Name="HelloWix" /> > </Directory> > </Directory> > </Fragment> > > <Fragment> > <ComponentGroup Id="ProductComponents" Directory="INSTALLFOLDER"> > > <Component Id="ProductComponent"> > <File > Id="SOMEFILE" > Name="somefile.exe" > DiskId="1" > Source="$(var.lpa.TargetPath)" > Vital="yes" > KeyPath="yes" /> > > <?if $(var.Configuration) = "Release"?> > <ServiceInstall Id="ServiceInstaller" Type="ownProcess" Vital="yes" > Name="SomeService" DisplayName="SomeService" > Description="This is the service to be started" Start="auto" > Account="LocalSystem" ErrorControl="normal" Interactive="no" /> > > <ServiceControl Id="StartService" Start="install" Stop="both" > Remove="uninstall" > Name="SomeService" Wait="yes" /> > <?endif?> > </Component> > > <Component Id="BoostThreadLibrary"> > <?if $(var.Configuration) = "Debug"?> > <File Source > ="C:\boost_1_55_0_dyn\stage\lib\boost_thread-vc100-mt-gd-1_55.dll" /> > <?else?> > <File Source > ="C:\boost_1_55_0_dyn\stage\lib\boost_thread-vc100-mt-1_55.dll" /> > <?endif?> > </Component> > <Component Id="BoostSystemLibrary"> > <?if $(var.Configuration) = "Debug"?> > <File Source > ="C:\boost_1_55_0_dyn\stage\lib\boost_system-vc100-mt-gd-1_55.dll" /> > <?else?> > <File Source > ="C:\boost_1_55_0_dyn\stage\lib\boost_system-vc100-mt-1_55.dll" /> > <?endif?> > </Component> > <Component Id="BoostChronoLibrary"> > <?if $(var.Configuration) = "Debug"?> > <File Source > ="C:\boost_1_55_0_dyn\stage\lib\boost_chrono-vc100-mt-gd-1_55.dll" /> > <?else?> > <File Source > ="C:\boost_1_55_0_dyn\stage\lib\boost_chrono-vc100-mt-1_55.dll" /> > <?endif?> > </Component> > <!--<Component Id="BoostLogLibrary"> > <?if $(var.Configuration) = "Debug"?> > <File Source > ="C:\boost_1_55_0_dyn\stage\lib\boost_log-vc100-mt-gd-1_55.dll" /> > <?else?> > <File Source > ="C:\boost_1_55_0_dyn\stage\lib\boost_log-vc100-mt-1_55.dll" /> > <?endif?> > </Component>--> > <Component Id="BoostFileSystemLibrary"> > <?if $(var.Configuration) = "Debug"?> > <File Source > ="C:\boost_1_55_0_dyn\stage\lib\boost_filesystem-vc100-mt-gd-1_55.dll" /> > <?else?> > <File Source > ="C:\boost_1_55_0_dyn\stage\lib\boost_filesystem-vc100-mt-1_55.dll" /> > <?endif?> > </Component> > <Component Id="BoostDateTimeLibrary"> > <?if $(var.Configuration) = "Debug"?> > <File Source > ="C:\boost_1_55_0_dyn\stage\lib\boost_date_time-vc100-mt-gd-1_55.dll" /> > <?else?> > <File Source > ="C:\boost_1_55_0_dyn\stage\lib\boost_date_time-vc100-mt-1_55.dll" /> > <?endif?> > </Component> > > <Component Id="BoostZlibLibrary"> > <?if $(var.Configuration) = "Debug"?> > <File Source > ="C:\boost_1_55_0_dyn\stage\lib\boost_zlib-vc100-mt-gd-1_55.dll" /> > <?else?> > <File Source > ="C:\boost_1_55_0_dyn\stage\lib\boost_zlib-vc100-mt-1_55.dll" /> > <?endif?> > </Component> > <Component Id="BoostIOStreamLibrary"> > <?if $(var.Configuration) = "Debug"?> > <File Source > ="C:\boost_1_55_0_dyn\stage\lib\boost_iostreams-vc100-mt-gd-1_55.dll" /> > <?else?> > <File Source > ="C:\boost_1_55_0_dyn\stage\lib\boost_iostreams-vc100-mt-1_55.dll" /> > <?endif?> > </Component> > <Component Id="BoostRegexLibrary"> > <?if $(var.Configuration) = "Debug"?> > <File Source > ="C:\boost_1_55_0_dyn\stage\lib\boost_regex-vc100-mt-gd-1_55.dll" /> > <?else?> > <File Source > ="C:\boost_1_55_0_dyn\stage\lib\boost_regex-vc100-mt-1_55.dll" /> > <?endif?> > </Component> > <Component Id="BoostLocaleLibrary"> > <?if $(var.Configuration) = "Debug"?> > <File Source > ="C:\boost_1_55_0_dyn\stage\lib\boost_locale-vc100-mt-gd-1_55.dll" /> > <?else?> > <File Source > ="C:\boost_1_55_0_dyn\stage\lib\boost_locale-vc100-mt-1_55.dll" /> > <?endif?> > </Component> > <Component Id="libeay32"> > <File Source ="C:\OpenSSL-Win32\libeay32.dll" /> > </Component> > <Component Id="ssleay32"> > <File Source ="C:\OpenSSL-Win32\ssleay32.dll" /> > </Component> > <Component Id="czmq"> > <?if $(var.Configuration) = "Debug"?> > <File Source > ="..\..\ext_library\zmq\czmq\czmq-2.1.0\lib\Win32\DebugDLL\czmq.dll" /> > <?else?> > <File Source > ="..\..\ext_library\zmq\czmq\czmq-2.1.0\lib\Win32\ReleaseDLL\czmq.dll" /> > <?endif?> > </Component> > > <Component Id="log4cplus"> > <?if $(var.Configuration) = "Debug"?> > <File Source > ="..\..\ext_library\log4cplus\bin\Debug\log4cplusD.dll" /> > <?else?> > <File Source > ="..\..\ext_library\log4cplus\bin\Release\log4cplus.dll" /> > <?endif?> > </Component> > <Component Id="libzmq"> > <?if $(var.Configuration) = "Debug"?> > <File Source > ="..\..\ext_library\zmq\zeromq-4.0.3\lib\Win32\Debug\libzmq.dll" /> > <?else?> > <File Source > ="..\..\ext_library\zmq\zeromq-4.0.3\lib\Win32\Release\libzmq.dll" /> > <?endif?> > </Component> > <!--<Component Id="LpaConfig"> > <File Source ="..\..\src\lpa\config\lpa.config" /> > </Component>--> > <Component Id="SSL_Crt_File"> > <File Source ="..\..\src\keys\ca.crt" /> > </Component> > > <Component Id="RemovingResidues" > Guid="{0524716A-DA7B-436C-BB0B-57B972D1A322}"> > <CreateFolder /> > <RemoveFile Id="ConfigRemove" Name="lpa.config" On="uninstall"/> > <!--<RemoveFile Id="LogsRemove" Name="*.log" On="uninstall"/>--> > <RemoveFile Id="ProductCodeRemove" Name="productcode.txt" > On="uninstall"/> > <RemoveFile Id="FSCChecksumRemove" Name="checksum.json" > On="uninstall"/> > <RemoveFile Id="ConfigBackupRemove" Name="config_backup.bak" > On="uninstall"/> > <RemoveFile Id="DBRemove" Name="lpa.db" On="uninstall"/> > </Component> > </ComponentGroup> > > > <Binary Id="SetupCA" > SourceFile="..\..\ext_library\SetupCA\SetupCA\bin\Release\SetupCA.CA.dll"/> > <CustomAction Id="WRITEFILETODISK" Execute="immediate" > BinaryKey="SetupCA" DllEntry="WriteFileToDisk" /> > <CustomAction Id="ResidueRemove" Execute="immediate" > BinaryKey="SetupCA" DllEntry="DeleteResidue" /> > <InstallExecuteSequence> > <Custom Action="WRITEFILETODISK" Before="InstallFinalize">NOT > Installed</Custom> > <Custom Action="ResidueRemove" > After="InstallFinalize">Installed</Custom> > </InstallExecuteSequence> > </Fragment> > </Wix> > ############################################# > The dependency of my program is .Net4.0, VS2010 Redistributable, VS2008 > Redistributable. The Customer has installed all of these and run the file > as adminstrator as: > msiexec /i myInstaller.msi /l*v out.txt PARAMETER="VALUE" ... > > I looked into other website, they gave information regarding GAC. I don't > know about them. If that is what is causing the problem, please do point me > in right direction. > Thanks, > Sarvagya Pant. > > -- > sarvagya > ------------------------------------------------------------------------------ > Dive into the World of Parallel Programming The Go Parallel Website, sponsored > by Intel and developed in partnership with Slashdot Media, is your hub for all > things parallel software development, from weekly thought leadership blogs to > news, videos, case studies, tutorials and more. Take a look and join the > conversation now. http://goparallel.sourceforge.net/ > _______________________________________________ > WiX-users mailing list > WiX-users@lists.sourceforge.net > https://lists.sourceforge.net/lists/listinfo/wix-users ------------------------------------------------------------------------------ Dive into the World of Parallel Programming The Go Parallel Website, sponsored by Intel and developed in partnership with Slashdot Media, is your hub for all things parallel software development, from weekly thought leadership blogs to news, videos, case studies, tutorials and more. Take a look and join the conversation now. http://goparallel.sourceforge.net/ _______________________________________________ WiX-users mailing list WiX-users@lists.sourceforge.net https://lists.sourceforge.net/lists/listinfo/wix-users
