you've reached the royal bank of canada, a representative will be with you shortly, due to security reasons your conversation might be recorded
[and, the french version of this] hi, i'm calling from spain, i'm trying to access my royal bank account through the web, but it appears you've increased the security measures and since the interface is asking me so many security questions (to which i forgot the answers) i can't even access my own account, could we remedy this? thanks a lot.