Alan Trick wrote:
The problem with testing has been argued about. The fact that Nielsen
only surveyed his subscribers, most of whom are quite different from Joe
User, probably provided different result than if more 'average' testing
was done.
Except, as has been pointed out, these results echoed older results.
Those "older" results were obtained though a great deal of testing with
average users. To put it another way, the experts have beed trained to
know what bothers users and that's what they are reporting finding a lot
of.
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