A big reason for not using "toggles" for FAQs we found was the
inability to use the browsers "find" ("Find in this page") feature.
Often the reason for using toggles is that the page's content is quite
large. Users would normally us their browsers find feature to jump to
a keyword they are looking for. If that search result is in a hidden
element the browser will not show it - making the page less usable.Also it is helpful to use anchors on each Q & A (esp. if you have Customer Service Reps directing users to the page). To make the page more useful, you could allow for bookmarks and emailed URLs to expand an answer by checking the URL 'hash' for the related question. -- Rowan Walker RMW Web Publishing http://www.rmwpublishing.net ****************************************************** The discussion list for http://webstandardsgroup.org/ See http://webstandardsgroup.org/mail/guidelines.cfm for some hints on posting to the list & getting help ******************************************************
