On 3/4/06, Vicki Berry <[EMAIL PROTECTED]> wrote: > My own main bugbear is in product serial numbers where there is a > mixture of numbers and letters. It's all very well knowing that O is > rounder than 0, but if you don't have one of each to compare, it can > be very hit-and-miss. I'm sure there must be many other situations on > and off the web where usability is impaired in this way.
We've excluded these characters (0,o,1,l,i, and maybe a handful of others I don't recall) for the Sunrise Family website [1] wherever randomly generated (reset) passwords are sent out to users. This would definitely have had an impact on feedback + phonecalls to 7: it's difficult to underestimate the stupidity of large numbers of people. Of course, we can only catch so many problems. The first week of the site's life was characterised by messages from people saying "I entered my ISP username/password and can't login... why?" Heh. (A few extra "REGISTER" links have been scattered around the place since!) Sigh. Josh ****************************************************** The discussion list for http://webstandardsgroup.org/ See http://webstandardsgroup.org/mail/guidelines.cfm for some hints on posting to the list & getting help ******************************************************
