I cant say that I've been experiencing any crashes while testing the site in FF2, IE7/6/5.5 or Opera 9. I would hassle a guess that the majority of clients would be using IE6, so I would potentially focus my testing in that browser on as low spec system as you can get your hands on. Its entirely possible that the crashes are being caused my the combination of javascript animation/ajax, flash and the loading of movies (there is a lot going on in one page).

On a fairly high spec system (AMD 64 Proc, 1GB Ram) my processor usage does tend to peak at around 40-50% at times, so on slower systems its entirely possible that it could be crashing out. I would also possibly test against an older windows media player (version 10/9/8 etc), as it could be a codec issue?

To bring the topic slightly on track with web standards, have you thought about converting your video to flash and using some unobtrusive / cross platform technique to load the flash (such as SWFObject etc)? As your ActiveX extension only covers Firefox, leaving browsers such as Safari, Opera etc out of the loop entirely. WMV, while delivering very good compression rates is also a lot more processor intensive (not to mention quite platform restrictive) than other video types.

Thanks,

David.

Hassan Schroeder wrote:
Paul Bennett wrote:

In Firefox and Opera - the flash video shows the message 'a required component is missing from your system! Click here to
add component'
(no js errors in either browser)

Unless you consider it a logic error to prompt the user to download
an ActiveX DLL to a Linux system  :-)

Thanks for pointing out that message, though -- I totally overlooked
it, as that area seemed merely decorative.

"You can't use our web site!" might oughta be a little bolder...

To the original question -- have all the people complaining about
crashing browsers downloaded and installed this extension? Or are
they all using IE? Or _____ ? I'd isolate common threads first.

FWIW,


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