Andrew,
I feel that you have hit one of the Big Problems, and perhaps many feel overwhelmed at its breadth (as do I - I've been pondering it for a few days). Others may have differing views and experiences, but a lack of governance and adherence to standards may be a symptom of corporate immaturity, political power struggles or, unfortunately, ignorance. Other contributing factors may be; • AGIMO’s “suggestions” for best practice not being mandated and • ongoing costs for bespoke development and maintenance of usability, accessibility, corporate branding and systems interoperability. If effectively empowered within the organisation, Information Management should be promoting an integrated, compliant and best practice information environment. It may be an appropriate department to be engaged in this – sitting in the policy area between the executive, auditing, marketing or IT. I hope this gives some food for thought, Peter Hislop ----- Original Message ----- From: Andrew R To: wsg@webstandardsgroup.org Sent: Monday, November 24, 2008 4:13 PM Subject: [WSG] Web governance I realise the list is very much about nuts and bolt of standards. So this might not be the right place for this posting and might be deemed to be ‘off topic’. If it is please ignore! I work in a large (lumbering) Australian federal government agency. My colleges in the web publishing section see developing standards compliant web sites as normal professional practice. However, some other parts of the organisation, mainly ‘traditional’ developers in the IT section, simply don’t get it. The outcome of this is some of the organisation’s web based applications are riddled with problems caused by poor coding practices. These manifest themselves as accessibility issues, difficulties with cross browser compatibility, and significant bottle necks applying updates to branding and presentation. The problems are steadily growing as the organisation builds more and more web interfaces to various applications and systems. To date the web section has taken the approach of trying to work with the developers in the IT area to help them understand the techniques and benefits web standards. However, this has been problematic because there is a lack of more formal mechanisms to enforce compliances. This brings me on to my question for the group. I’m currently looking for web channel governance models suitable for applying in a large public sector organisation that is moving towards significant delivery of services on-line. Can anyone give me some pointers, do have something that works in your organsiation, etc? The few models that I have found are geared at managing inter/intra net sites with a strong emphasis on managing content publishing and how this is used as a communication/marketing tool. For example http://egovau.blogspot.com/2008/07/drawing-lines-effectively-structuring.html. This approach tends to place the Marketing sections as the owner and avoids engagement with an organisation’s IT area. The problem is online services delivery is much bigger then the traditional ‘communications’ business activities, they cut across many parts of the organisation and require complex integration with other systems. Help! Andrew ------------------------------------------------------------------------------ Get the best wallpapers on the Web – FREE. Click here! ******************************************************************* List Guidelines: http://webstandardsgroup.org/mail/guidelines.cfm Unsubscribe: http://webstandardsgroup.org/join/unsubscribe.cfm Help: [EMAIL PROTECTED] ******************************************************************* ******************************************************************* List Guidelines: http://webstandardsgroup.org/mail/guidelines.cfm Unsubscribe: http://webstandardsgroup.org/join/unsubscribe.cfm Help: [EMAIL PROTECTED] *******************************************************************
