I'm sorry but how is this related to Web Standards? On Friday, June 15, 2012, Danny Vose wrote:
> ** > What I meant was not for the customer to check his mail but for you to try > and login through his dashboard. I dont like AOL but it wouldnt be the > redirect to them thats causing it? I have been building sites for 10 years > plus now and as Ive said it happens often and like all "simple" snags its a > nightmare. Its important you use elimination though Bob. If you setup a > hotmail in 5 mins, change the redirect to that, and if the mail arrives its > AOL/Customer side. If it doesnt, its email client side which support will > have to sort. 99% of the time its on the domain/email client side so I > would do that Bob and then at least you clearly distance yourself from the > cause if it comes down to complaints about your work. Only a week or so ago > I built a co.uk for a young lady, tested the mail and she wasnt receiving > any? Did all the usual but no joy. I then asked her if I may have her > password into her hotmail box to check hotmail and she could change the > password after (I realise not everyone would allow this) Do you know what > the problem was? The redirect email she gave me was wrong! It only takes > someone to send you their email address and put a dash instead of an > underscore, or spell or omit a letter and thats the answer! I often (very > often) have customers sending emails that dont work. You or I may send a > proper hyperlink, but customers write them out and so many people get theri > own email address wrong. Its worth a check if your tearing your hair out. > Dan > > > ----- Original Message ----- > *From:* coder <javascript:_e({}, 'cvml', > 'co...@gwelanmor-internet.co.uk');> > *To:* wsg@webstandardsgroup.org <javascript:_e({}, 'cvml', > 'wsg@webstandardsgroup.org');> > *Sent:* Friday, June 15, 2012 12:00 PM > *Subject:* Re: [WSG] AOL mail problems? > > Thanks, Dan,for your comprehensive answer! I have tried everything you > mention and I can't see anything wrong - it's driving me potty! I've done > this several+ times over the years and not had a problem . I was beginning > to wonder about AOL not allowing domains not owned by them to be redirected > . . . or something. > > I have not been able to check that mail sent to the domain address can > be accessed in the mail box even if not redirected, as the customer simply > doesn't understand what to do and wouldn't do even if I gave him full > complete instructions! > > Thanks again. > > Bob > > > ----- Original Message ----- > *From:* Danny Vose > *To:* wsg@webstandardsgroup.org > *Sent:* Friday, June 15, 2012 11:29 AM > *Subject:* Re: [WSG] AOL mail problems? > > Hi Bob**** > > I have had this problem several times over the years with customers > wishing to have their mail redirected. The first things to check are the > obvious ones (not a sop on your ability but computers make us brain dead at > times!) Does his account with the hosting company have any restrictions on > the amount of POP3 redirects as many do? Or two with the same address such > as admin@ and admin@-redirect? Most host providers use third party email > clients and for some unknown reason I have at times simply deleted all the > mail accounts on the domain, then refreshed and redone and they have > worked? Have you actually tested that mail sent to the domain address can > be accessed in the mail box even if not redirected? Finally, it’s extremely > easy to make a minor miss-spell when doing web work. A water test I always > use with these problems is to quickly setup a temp Hotmail or yahoo address > and redirect there and see if it arrives. If it does than the problem is > with his AOL mail account. If not, its domain side. If you have checked all > these Bob then you can’t do anymore and it’s up to the domain support to > sort out as you don’t have backend access.**** > > Dan > > > > **** > > ----- Original Message ----- > *From:* coder > *To:* wsg@webstandardsgroup.org > *Sent:* Friday, June 15, 2012 9:49 AM > *Subject:* [WSG] AOL mail problems? > > Has anyone encountered problems with AOL mail such as this: > > A friend of mine has a website for his business and he has a domain. I set > it for him so that his domain mail redirects to joeblo...@aol.com (he > doesn't want his mail published here, so I made that name up :-) > > > ******************************************************************* > List Guidelines: http://webstandardsgroup.org/mail/guidelines.cfm > Unsubscribe: http://webstandardsgroup.org/join/unsubscribe.cfm > Help: memberh...@webstandardsgroup.org <javascript:_e({}, 'cvml', > 'memberh...@webstandardsgroup.org');> > ******************************************************************* ******************************************************************* List Guidelines: http://webstandardsgroup.org/mail/guidelines.cfm Unsubscribe: http://webstandardsgroup.org/join/unsubscribe.cfm Help: memberh...@webstandardsgroup.org *******************************************************************