Hello,

This is an AUTOMATED reply to acknowledge that Ascentive LLC has received your 
message.  This e-mail is not your answer.  This was sent to you only to CONFIRM that 
we do have your e-mail and we will answer it as soon as possible.

Your email request has been given a ticket number of T20030220006U.  Note: this is NOT 
your order number; this is only an e-mail ticket tracking number that is separate from 
your order reference number.  If you send us any further messages about this issue, 
please be sure the ticket number is included in the subject line of the message.  
(This will happen if you reply without changing the subject line.)

DO NOT REPLY TO THIS MESSAGE.

We look forward to reading your message and reviewing your request for help.  We 
strive to answer all support issues as quickly as possible.  Due to the recent media 
coverage of our products, Ascentive has received an unusually massive amount of 
inbound inquiries and comments about our products and services.

Because of this recent email load, we may not be able to reply to your email 
immediately.  Please be certain that we do have your email and it will be answered as 
quickly as humanly possible.  For faster service, you may also want to try the 
LiveChat feature on our support site:
http://www.ascentive.com/support/new

Our business hours are Monday through Friday, 9am to 5pm EDT.

If you have a question about purchasing, you may find your answer on our web site at 
http://www.ascentive.com/download

For help with downloading, installing, and using your Ascentive software, you may also 
find the answer to your inquiry on our support page at 
http://www.ascentive.com/support/new

Again, thanks for contacting Ascentive.  We'll respond to you as soon as humanly 
possible.

Sincerely,
Press




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