Andy Black wrote: > > No offense taken, Hussein. I, too, create computer software and have at > times wondered why something was not clear to a user. Over the years > I've been trying to learn to think more like a user than a programmer > which is no small challenge... (By the way, have you ever read Alan > Cooper's book, "The Inmates Are Running the Asylum"?) > > The reason I wrote is precisely because some users will struggle with > seeing the dialog box with so much technical information. When the > PDF-generation process succeeds, the user just sees the dialog box > appear for a while and then it goes away without the user having to > press any buttons. How long it appears, of course, will depend on the > size of the document and the speed of the user's machine. So when the > dialog box does not go away, they experience an abnormal situation. > > These users are not computer-savvy people. They just want to write > their document and turn it into PDF. And this, by the way, is one > reason I am so pleased with XXE - it makes doing this so much simpler > than any other application or XML editor I have ever seen. XXE is way > ahead of the others in ease of use for writing. Solving this one area, > however, would help XXE become even more user-friendly. > > Also, as Rishi Khan noted, while the dialog box does give the technical > reasons for the problem, it does not provide the (computer-naive) user > with the solution to the problem. And that is what I was hoping to > provide the user so that his/her experience in using XXE would continue > to be a pleasant, productive one. > > So, if you could ponder how this might be done, I think many XXE users > would be very grateful (although you might never hear them say so; > people do tend to complain much more than they compliment). >
We'll try to improve this, though for now we don't have a clear idea about what is the best way to do it.
