I am a Zenoss novice and would love to be at the level that you folks are.
Unfortunately, it is a learning process for me to get to that point. For now,
I need to ask the advice of the experts.
I recently upgraded from the 2.3 (Stack Installer) to 2.42 (Stack Installler)
and all appeared to be fine until I tried to add a new device. I get the "A
Zenoss Error Has Occured" page with the following error details. Could someone
possibly tell me what I need to do to correct the problem?
Type: KeyError
Value: 3497075
Traceback (innermost last):
* Module ZPublisher.Publish, line 114, in publish
* Module ZPublisher.mapply, line 88, in mapply
* Module ZPublisher.Publish, line 40, in call_object
* Module Shared.DC.Scripts.Bindings, line 311, in __call__
* Module Shared.DC.Scripts.Bindings, line 348, in _bindAndExec
* Module Products.CMFCore.FSPageTemplate, line 195, in _exec
* Module Products.CMFCore.FSPageTemplate, line 134, in pt_render
* Module Products.PageTemplates.PageTemplate, line 104, in pt_render
<FSPageTemplate at /zport/addDevice used for /zport/dmd>
* Module TAL.TALInterpreter, line 206, in __call__
* Module TAL.TALInterpreter, line 250, in interpret
* Module TAL.TALInterpreter, line 711, in do_useMacro
* Module TAL.TALInterpreter, line 250, in interpret
* Module TAL.TALInterpreter, line 426, in do_optTag_tal
* Module TAL.TALInterpreter, line 411, in do_optTag
* Module TAL.TALInterpreter, line 406, in no_tag
* Module TAL.TALInterpreter, line 250, in interpret
* Module TAL.TALInterpreter, line 742, in do_defineSlot
* Module TAL.TALInterpreter, line 250, in interpret
* Module TAL.TALInterpreter, line 426, in do_optTag_tal
* Module TAL.TALInterpreter, line 411, in do_optTag
* Module TAL.TALInterpreter, line 406, in no_tag
* Module TAL.TALInterpreter, line 250, in interpret
* Module TAL.TALInterpreter, line 734, in do_defineSlot
* Module TAL.TALInterpreter, line 250, in interpret
* Module TAL.TALInterpreter, line 426, in do_optTag_tal
* Module TAL.TALInterpreter, line 411, in do_optTag
* Module TAL.TALInterpreter, line 406, in no_tag
* Module TAL.TALInterpreter, line 250, in interpret
* Module TAL.TALInterpreter, line 426, in do_optTag_tal
* Module TAL.TALInterpreter, line 411, in do_optTag
* Module TAL.TALInterpreter, line 406, in no_tag
* Module TAL.TALInterpreter, line 250, in interpret
* Module TAL.TALInterpreter, line 711, in do_useMacro
* Module TAL.TALInterpreter, line 250, in interpret
* Module TAL.TALInterpreter, line 426, in do_optTag_tal
* Module TAL.TALInterpreter, line 411, in do_optTag
* Module TAL.TALInterpreter, line 406, in no_tag
* Module TAL.TALInterpreter, line 250, in interpret
* Module TAL.TALInterpreter, line 734, in do_defineSlot
* Module TAL.TALInterpreter, line 250, in interpret
* Module TAL.TALInterpreter, line 426, in do_optTag_tal
* Module TAL.TALInterpreter, line 411, in do_optTag
* Module TAL.TALInterpreter, line 406, in no_tag
* Module TAL.TALInterpreter, line 250, in interpret
* Module TAL.TALInterpreter, line 690, in do_defineMacro
* Module TAL.TALInterpreter, line 250, in interpret
* Module TAL.TALInterpreter, line 424, in do_optTag_tal
* Module TAL.TALInterpreter, line 406, in no_tag
* Module TAL.TALInterpreter, line 250, in interpret
* Module TAL.TALInterpreter, line 477, in do_setLocal_tal
* Module Products.PageTemplates.TALES, line 221, in evaluate
URL: file:ZenModel/skins/zenmodel/addDevice.pt
Line 203, Column 16
Expression: <PythonExpr
here.getDmdRoot('Manufacturers').getProductNames(cname,'HardwareClass')>
Names:
{'container': <ZentinelPortal at /zport>,
'context': <DataRoot at /zport/dmd>,
'default': <Products.PageTemplates.TALES.Default instance at 0xf735ceac>,
'here': <DataRoot at /zport/dmd>,
'loop': <Products.PageTemplates.TALES.SafeMapping object at 0xb8dbdac>,
'modules': <Products.PageTemplates.ZRPythonExpr._SecureModuleImporter
instance at 0xf735f0ec>,
'nothing': None,
'options': {'args': ()},
'repeat': <Products.PageTemplates.TALES.SafeMapping object at 0xb8dbdac>,
'request': <HTTPRequest,
URL=http://dctrlafsportal:8080/zport/dmd/addDevice>,
'root': <Application at >,
'template': <FSPageTemplate at /zport/addDevice used for /zport/dmd>,
'traverse_subpath': [],
'user': ljford}
* Module Products.PageTemplates.ZRPythonExpr, line 47, in __call__
__traceback_info__:
here.getDmdRoot('Manufacturers').getProductNames(cname,'HardwareClass')
* Module Python expression
"here.getDmdRoot('Manufacturers').getProductNames(cname,'HardwareClass')", line
1, in <expression>
* Module Products.ZenModel.ManufacturerRoot, line 156, in getProductNames
* Module Products.ZCatalog.ZCatalog, line 690, in searchResults
* Module ZODB.Connection, line 704, in setstate
* Module ZODB.Connection, line 758, in _setstate
* Module ZODB.serialize, line 495, in setGhostState
* Module ZODB.serialize, line 488, in getState
* Module ZODB.serialize, line 436, in _persistent_load
* Module ZODB.Connection, line 207, in get
* Module ZEO.ClientStorage, line 746, in load
* Module ZEO.ClientStorage, line 774, in loadEx
* Module ZEO.cache, line 293, in store
* Module ZEO.cache, line 980, in add
* Module ZEO.cache, line 915, in _makeroom
KeyError: 3497075
-------------------- m2f --------------------
Read this topic online here:
http://forums.zenoss.com/viewtopic.php?p=38157#38157
-------------------- m2f --------------------
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