Interesting observation Aman. Not sure about Sri Lanka, but Philipinnes deinitely is on a fast track to taking a share of the global outsourcing market away from India, specially in the voice based services. Two competitive advantages of Philipinnes are: 1. being a Catholic and thoroughly Westernized country the English accent of Philipinnos is more naturally Western than the average Indian accent trained call centre employee. Average cost and time for training a call centre worker in Philipinnes is much lower than in India. 2. with less opportunities available in Philipinnes, the employee turnover rate is much lower than in India, this also helps in keeping the cost down. Outsourcing, being essentially a cost based strategy, will always move to low cost centres. It's definitely better in the long run to capture the higher end services like medicos and IT professionals as you have mentioned, but at the same time we also need the more volume based sectors like call centres to keep on generating employment to urban educated youth . Not only Philipinnes, even China, a traditionally non-English speaking country is gearing up for the outsourcing pie. The mainland Chinese are so eager to learn and speak in English that if they see a Westerner, they catch hold of him/her and ask to converse in English. It's time that the Indian outsourcing companies take concrete action to ward off challenge from these nations.
Aman Malik <[EMAIL PROTECTED]> wrote: Consider this: Countries like The Phillippines and Sri Lanka, which offer excellent primary education (indeed the literacy rates of these countries are well into the nineties), have "domestic helps" as their most distinguishable export to the "first world." India (which has shoddy primary education, but a much better developed secondary education system and where the literacy rate is just slightly over sixty), however is credited with supplying the largest number of IT professionals and medicos to 'the West' nd is now being hailed as one of the world's fastest growing knowledge economy! Aman --- [EMAIL PROTECTED] wrote: > > Maids Save Philippines From Crisis. For Now: William > Pesek Jr. > William Pesek Jr. is a columnist for Bloomberg News. > The opinions expressed are his own. > > http://quote.bloomberg.com/apps/news?pid=000039&refer==columnist_pesek&sid==aZ_kLnkSsygE «¤»¥«¤»§«¤»¥«¤»§«¤»¥«¤»§«¤»¥«¤»§«¤»¥«¤»§«¤»¥««¤»¥«¤»§«¤» This is ZESTEconomics. Post economics-related articles and event info to [email protected] If you got this mail as a forward, subscribe to ZESTEconomics by sending a blank mail to [EMAIL PROTECTED] OR, if you have a Yahoo! ID, visit http://groups.yahoo.com/group/ZESTEconomics/join ==theZESTcommunity====================================== [1] ZESTCurrent: http://groups.yahoo.com/group/ZESTCurrent/ [2] ZESTEconomics: http://groups.yahoo.com/group/ZESTEconomics/ [3] ZESTGlobal: http://groups.yahoo.com/group/ZESTGlobal/ [4] ZESTMedia: http://groups.yahoo.com/group/ZESTMedia/ [5] ZESTPoets: http://groups.yahoo.com/group/ZESTPoets/ [6] ZESTCaste: http://groups.yahoo.com/group/ZESTCaste/ [7] ZESTAlternative: http://groups.yahoo.com/group/ZESTAlternative/ [8] TalkZEST: http://groups.yahoo.com/group/TalkZEST/ Yahoo! Groups Links <*> To visit your group on the web, go to: http://groups.yahoo.com/group/ZESTEconomics/ <*> To unsubscribe from this group, send an email to: [EMAIL PROTECTED] <*> Your use of Yahoo! Groups is subject to: http://docs.yahoo.com/info/terms/
