Hi Partners, Hope you are doing great.
Please let me know if you have any consultant for the following requirement. Please forward the resumes to a...@siliconss.com Position: Helpdesk Developer/ Analyst Location: NYC Duration: 3 Months Plus Must be strong and fit the Requirements, or do not send candidates. Developer Analyst (Helpdesk - PMC Service Desk) The Developer Analyst will assist client in supporting BMC Incident Management, Problem Management and Change Management - V9.6 The candidate will be called upon to perform the tasks below. The main functions are listed below. *Role:* Knowledge with the configuration and setup of workflow for capturing and assigning Incidents & Work Orders (tickets) Setup and configure business rules to process workflow requests and tickets Experience with the configure and integrate skills based routing Document business rules and skills based routing Develop administrative training plan Mentor and train client IT Help Desk resources as needed Familiar with Knowledge Management Assist in creating simple end user documentation Minimum of six (6) years prior demonstrated experience BMC Service Desk 8.x and above Recent experience with BMC Incident Management & Crisis Management v9.6 Strong problem determination Strong problem solving Strong communication skills Ability to assess priorities and to adapt to rapidly changing and diverse drivers Logical and physical integration design skills Ability to describe complex situations in simple terms, taking into consideration the audience Ability to configure SDE Surveyor Working knowledge of Configuration Management Strong communication skills** Thanks & Regards Adem Technical Recruiter Silicon Strategic Solutions Inc. Phone: 605-741-0116 Fax: 678-343-6807 Email: a...@siliconss.com Website: www.siliconss.com Yahoo IM: adem_mike G Talk: adem.recrui...@gmail.com --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "zilliontechnologies" group. To post to this group, send email to zilliontechnologies@googlegroups.com To unsubscribe from this group, send email to zilliontechnologies+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/zilliontechnologies?hl=en -~----------~----~----~----~------~----~------~--~---
