Hello Partner’s,
Please go through the below job description and let me know if you have any consultants for this position. If yes, please send me the updated resume, contact details, availability, etc. Reply to sa...@sureitinc.com or satya.sur...@gmail.com * * *Role: Clarify Support *** *Work Location: Atlanta GA*** *Duration: 12+ Months * *Rate: $40/hr* ** Client is requesting the following information: - CV in one-page format (PPT) and full CV - Availability for Phone Interview: - Availability for On-site Interview: - US Citizen Y/N: - Re-locate Y/N: - Hometown: Here are the details of the position: Description of Assignment: Clarify Application Support Specialist Deliverables: Application support for the global CRM Solution Amdocs Clarify * Responds to users within specified Service Level Agreements (SLA) for support requests; setting appropriate expectations for resolution time * Monitors and prioritizes requests based on SLA * Manage customer relationships ensuring customer satisfaction * Provide technical assistance as necessary to end users and development staff * Constantly look for and develop innovative solutions / ideas that will improve customer experience and/or increase efficiency * Assist in application implementation or enhancements (i.e. quarterly releases of CRM- Clarify, and/or implementation of new tools such as telecom software upgrades * Be part of the 24/7 On Call team (remote) * Completes projects as assigned by manager Specific Job Characteristics: ** Basic experience with MS SQL Server * Understanding Tuxedo & WebLogic, VB.Net is a plus * Must have strong knowledge in Call Center business processes * Knowledge and Experience: ** Bachelor's degree in Computer Science, Information Systems or equivalent educational / work experience * 3+ years experience in Amdocs Clarify application support * 5+ years experience in IT application support * * Excellent verbal and written communication skills *Best Regards* * * *Satya Dowluri* *** **Sure IT Solutions Inc.*** *1801 W Queen Creek RD, Suite # 3, Chandler, AZ 85248* *Tel: (602)-490-0074 Fax: (866) 322-0121* Email: sa...@sureitinc.com | satya.sur...@gmail.com gTalk:satya.sur...@gmail.com <gtalk%3asatya.sur...@gmail.com> | YIM: satya.sureit** *http:/www.sureitinc.com*** * * *We offer genuine opportunities and try our best to provide legitimate feedback in a timely manner. But the Clients take their own time reviewing resumes and scheduling interviews. Hiring’s have slowed down in the recent past and therefore please be tolerant while we go through the hoops. Please send only those candidates who have all the must have experiences and can provide verifiable references from last 1-2 years of projects done in US. * *Please respond with only your pre-existing W2/H1 employees. We reserve the right to work directly with all others.* --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "zilliontechnologies" group. To post to this group, send email to zilliontechnologies@googlegroups.com To unsubscribe from this group, send email to zilliontechnologies+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/zilliontechnologies?hl=en -~----------~----~----~----~------~----~------~--~---
