I think the closest thing we have with these capabilities is the Wikimedia OTRS system:
https://meta.wikimedia.org/wiki/OTRS Specific queues can be customized in many ways, I believe, though others will know more about this. Thanks, Pharos On Sat, Jul 5, 2014 at 2:02 AM, Moriel Schottlender <mor...@gmail.com> wrote: > >>> Janine, >> Ryan, Pete and Moriel, these are great ideas. >> I love the idea of a button that anyone can press to send an alert to a >> Wikiquette team. How can an idea like this be moved forward? There could be >> different levels of urgency (low: general incivility; medium: sexism, >> racism, homophobia; high: harassment, outing, threats). >> > > In the forum, we made it so that while no one sees the report publicly, > the moderators do see the name (or user name) of the reporter (we don't > share that outside the moderation team, though) > > We found that this helps us mediate problems of harassment-by-reporting > and to spot potential underlying issues with a repeat offender. So, for > example, we can recognize when a user consistently over-reports another > user for no reason (or petty reasons) which can also be harassment. > > I'm not sure if this is possible in Wikipedia itself, we might want to see > if we need another tool just for that. > > Do you think that having to use an external tool is realistic for a > Wikipedia group, though? > We use external tools for development (like bugzilla) but I am not sure > what the reaction would be for something like this when an on-wiki team is > involved. > (I might be missing an option of having this semi-closed/hidden space > on-wiki) > > > -- > No trees were harmed in the creation of this post. > But billions of electrons, photons, and electromagnetic waves were > terribly inconvenienced during its transmission! > > _______________________________________________ > Gendergap mailing list > Gendergap@lists.wikimedia.org > https://lists.wikimedia.org/mailman/listinfo/gendergap > >
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