On Jul 5, 2014 2:18 AM, "Pharos" <pharosofalexand...@gmail.com> wrote: > I think the closest thing we have with these capabilities is the Wikimedia OTRS system: > > https://meta.wikimedia.org/wiki/OTRS > > Specific queues can be customized in many ways, I believe, though others will know more about this.
Yes, there are plenty of per-queue settings. e.g. auto reply on receiving a new ticket, behavior on receiving a followup to an existing ticket, ACL, boilerplates, filters, etc. Pete mentioned OTRS earlier. There's even some queues set up with their own on wiki accounts so you can mail the queue from special:emailuser. Anyway, before deciding on a tool we need to know how the tool is intended to work. -Jeremy
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