When doing support I once asked the guy on the other end of the phone some gentle question about his possibly having read the manual. His reply
"Oh, I don't have any of the manuals. Fred has all of the manuals. He's in charge of the documentation. I'm just in charge of installing the product." Charles -----Original Message----- From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] On Behalf Of Dean Kent Sent: Sunday, February 5, 2023 2:33 PM To: IBM-MAIN@LISTSERV.UA.EDU Subject: Re: I want to cry OK - real story. Working as an L2 support tech for a well known software company. New release of the product required a new SVC because an area in the F1 DSCB that was previously unused by IBM was now being used - so that critical bit of data had to be moved to a new unused area. The manual for the new release had a note, in bold type, at the bottom of the instruction page discussing the SVC install that indicated ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN
