Look into configuring a real host name for outgoing mail (or rewrite all outgoing headers to u...@performair.com) in your MTA configuration. That message usually triggers due to Exchange detecting unconfigured mail servers. 'Root@localhost' is usually a sign of an unconfigured system.
> On Mar 9, 2016, at 9:51 AM, "dhils...@performair.com" > <dhils...@performair.com> wrote: > > All; > > I'm receiving several of the below emails every day. > > From: Dominic Hilsbos > Sent: Tuesday, March 08, 2016 7:13 PM > To: Dominic Hilsbos > Subject: Undeliverable: OTRS Scheduler Daemon Cron: MailAccountFetch > > <Local Exchange Server> rejected your message to the following e-mail > addresses: > root@localhost > <Local Exchange Server> gave this error: > Hop count exceeded - possible mail loop > A problem occurred during the delivery of this message. Please try to resend > the message later. If the problem continues, contact your helpdesk. > > Diagnostic information for administrators: > Generating server: performair.com > root@localhost > <Local Exchange Server> #554 5.4.6 Hop count exceeded - possible mail loop ## > Original message headers: > <Lots of headers deleted> > Received: from otrs.performair.com (<OTRS Local IP Address>) by <Local > Exchange Server> > (192.168.150.22) with Microsoft SMTP Server id 14.3.248.2; Tue, 8 Mar 2016 > 18:10:42 -0700 > Content-Type: text/plain; charset="utf-8" > Content-Disposition: inline > Content-Transfer-Encoding: quoted-printable > MIME-Version: 1.0 > Subject: OTRS Scheduler Daemon Cron: MailAccountFetch > X-Powered-BY: OTRS - Open Ticket Request System (http://otrs.org/) > X-Mailer: OTRS Mail Service (5.0.5) > Date: Tue, 8 Mar 2016 18:10:46 -0700 > Message-ID: <1457485846.16460.3115273...@otrs.performair.com> > To: <root@localhost> > Organization: McGown Enterprises > From: OTRS Notifications <o...@otrs.performair.com> > Return-Path: o...@otrs.performair.com > X-TM-AS-Product-Ver: SMEX-11.1.0.1239-7.500.1018-22178.006 > X-TM-AS-Result: No--0.464500-5.000000-31 > X-TM-AS-User-Approved-Sender: No > X-TM-AS-User-Blocked-Sender: No > > How can I configure OTRS to either not send whatever this email is, or to > send it correctly (i.e. from a proper email address, and to a proper email > address)? > > This behavior just started a couple days ago, though we've been running OTRS > for several months. I upgrade OTRS from 5.0.5 to 5.0.7 last night, but > received 4 more of these this morning. > > Thank you, > > Dominic L. Hilsbos, MBA, CSDA > Director - Information Technology > Perform Air International Inc. > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
