The address is NotificationSenderEmail in Framework::Core Default value: otrs@<OTRS_CONFIG_FQDN>
> How can I get the Cron job(s) to not send email to my mail infrastructure? It's sending to root@localhost because there is an agent or notification recipient with root@localhost as an email address that's accepting notifications. On Wed, Mar 9, 2016 at 11:28 AM, <dhils...@performair.com> wrote: > David; > > Look beyond the error message itself, and you find that the original > message comes from... OTRS. Transferred directly to my internal Exchange > server, as it should (and does) do with all OTRS communications. This > communication, apparently from one of the cron job(s) doesn't use correct > email addresses. > > Received: from otrs.performair.com (<OTRS Local IP Address>) by <Local > Exchange Server> > <Local Exchange Server IP> with Microsoft SMTP Server id 14.3.248.2; Tue, > 8 Mar 2016 > 18:10:42 -0700 > Content-Type: text/plain; charset="utf-8" > Content-Disposition: inline > Content-Transfer-Encoding: quoted-printable > MIME-Version: 1.0 > Subject: OTRS Scheduler Daemon Cron: MailAccountFetch > X-Powered-BY: OTRS - Open Ticket Request System (http://otrs.org/) > X-Mailer: OTRS Mail Service (5.0.5) > Date: Tue, 8 Mar 2016 18:10:46 -0700 > Message-ID: <1457485846.16460.3115273...@otrs.performair.com> > To: <root@localhost> > Organization: McGown Enterprises > From: OTRS Notifications <o...@otrs.performair.com> > Return-Path: o...@otrs.performair.com > X-TM-AS-Product-Ver: SMEX-11.1.0.1239-7.500.1018-22178.006 > X-TM-AS-Result: No--0.464500-5.000000-31 > X-TM-AS-User-Approved-Sender: No > X-TM-AS-User-Blocked-Sender: No > > Higlights: > Received: from otrs.performair.com > Subject: OTRS Scheduler Daemon Cron: MailAccountFetch > From: OTRS Notifications <o...@otrs.performair.com> (WTH does this > address com from?) > > How can I get the Cron job(s) to not send email to my mail infrastructure? > > Thank you, > > Dominic L. Hilsbos, MBA, CSDA > Director - Information Technology > Perform Air International Inc. > > -----Original Message----- > From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of > David Boyes > Sent: Wednesday, March 09, 2016 9:08 AM > To: User questions and discussions about OTRS. > Subject: Re: [otrs] FW: OTRS Scheduler Daemon Cron: MailAccountFetch > > > > > On Mar 9, 2016, at 10:26 AM, "dhils...@performair.com" < > dhils...@performair.com> wrote: > > > > David; > > > > The message is coming from OTRS, of course the MTA is unconfigured, the > only thing the server does is run OTRS. > > The message you quoted is an Exchange message, so the problem is there. > Exchange (stupidly) has filters for common misconfigurations which are > usually not helpful. > > > > > Why is there a piece of OTRS that is trying to send mail to server > superuser account? What does this email (from an OTRS daemon) likely > indicate? > > OTRS sends mail to root about configuration problems, as root is most > likely to be the one that can fix it. > > >From the subject line, the message is probably a notification that the > OTRS scheduler is not running (just a guess) or that there's a problem > fetching new mail. It's probably sending the message to all the OTRS admin > ids, which include root by default. > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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