Hi, These errors are not related to OTRS but your mySQL server. Check your settings of the mysql server and make sure everything is ok.
Best regards, Mikey van der Worp Verzonden vanaf mijn Samsung Galaxy-smartphone. -------- Oorspronkelijk bericht -------- Van: claude <pref-o...@haute-garonne.gouv.fr> Datum: 10-06-16 00:23 (GMT+01:00) Aan: "User questions and discussions about OTRS." <otrs@otrs.org> Onderwerp: [otrs] Errors in system log Hi, For a few days, I have two errors in system logs. the first DBD::mysql::st execute failed: Lost connection to MySQL server during query at /opt/otrs/Kernel/System/DB.pm line 559. ERROR: OTRS-UnlockTickets-10 Perl: 5.8.8 OS: linux Time: Thu Jun 9 06:15:15 2016 Message: Lost connection to MySQL server during query, SQL: 'SELECT st.tn, st.ticket_answered, st.id, st.timeout, sq.unlock_timeout FROM ticket st, queue sq WHERE st.queue_id = sq.id AND st.ticket_answered != 1 AND sq.unlock_timeout != 0 AND st.ticket_state_id IN ( 1, 4 ) AND st.ticket_lock_id NOT IN ( 1, 3 ) ' Traceback (18034): Module: /opt/otrs//bin/UnlockTickets.pl (v1.33) Line: 125 DBD::mysql::st fetchrow_array failed: fetch() without execute() at /opt/otrs/Kernel/System/DB.pm line 622. the second Charset encode 'gb2312' -=> 'utf-8' (¥«¥ë¥È¥»¥¸¥å£¥ë¸üР†–ºÏ¤») not supported! I don't know if this errors are related and I don't know what I can do for this If somebody can help me Thanks Regards, Claude
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