On 6/13/2016 6:11 PM, Alvaro Cordero wrote:
Since the magic is being done by an Event
(TicketCreate|TicketCustomerUpdate) I believe you can *"for one time"*
change the config to match certain event and run a generic agent into
all those old tickets to force that event.
That should do it.
So for example, create a Generic Agent which would have an "Event based
execution (single ticket)" set to "Add Event Trigger" of
"TicketCustomerUpdate".
If my thought process is correct, this would trigger an event; one time;
to execute TicketCustomerUpdate.
Have I understood correctly what your suggestion is?
Thank you,
--
-----------------------------------------------
- Nick Bright -
- Vice President of Technology -
- Valnet -=- We Connect You -=- -
- Tel 888-332-1616 x 315 / Fax 620-331-0789 -
- Web http://www.valnet.net/ -
-----------------------------------------------
- Are your files safe? -
- Valnet Vault - Secure Cloud Backup -
- More information & 30 day free trial at -
- http://www.valnet.net/services/valnet-vault -
-----------------------------------------------
This email message and any attachments are intended solely for the use of the
addressees hereof. This message and any attachments may contain information
that is confidential, privileged and exempt from disclosure under applicable
law. If you are not the intended recipient of this message, you are prohibited
from reading, disclosing, reproducing, distributing, disseminating or otherwise
using this transmission. If you have received this message in error, please
promptly notify the sender by reply E-mail and immediately delete this message
from your system.
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
